network operations center technician data entry operator resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Tenured Data Entry Operator known for great attention to detail and strong organizational skills. Track record of improving business efficiency through streamlined data processing. Experience with Billing software, data entry and management systems.

  • Customer Technical Support
  • Data Communications
  • Telecommunications Systems
  • Data Reports
  • Order Processing Systems
  • Critical Thinking
  • Data Review
  • Efficient Data Entry
  • Self Starter
  • Client Information Databases
  • Data Compilation
  • Database Searching
Work History
Network Operations Center Technician /Data Entry Operator, 08/2017 to Current
AltevaWarwick, NY,
  • Completed data entry tasks with accuracy and efficiency.
  • Verified data files prior to entry to maintain high data accuracy.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Organized, sorted and checked input data against original documents.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Entered data into Windows OS according to formatting standards.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Performed necessary maintenance to support network availability.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Supported users both local and by phone with problem resolution and education.
  • Performed tracing and patching operations for copper networks.
  • Ran cabling and installed data drops for new node installations.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Identified and immediately resolved issues with network devices.
  • Traveled to remote office locations to install nodes and implement client software rollouts.
  • Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
  • Configured and maintained network backup and recovery procedures.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Worked with outside vendors for fiber installations and service.
  • Dressed and installed fiber cabling and hardware.
  • Installed patches and performed backups, system builds and image updates.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
  • Installed ethernet network jacks in new construction and within existing facilities.
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
  • Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
  • Resolved customers' reported issues to satisfaction within 2 hours of call.
  • Developed requirements analysis, applications assessment and implementation for LAN software.
  • Assigned application access, security roles and permissions.
Installation Repair Technician, 01/2011 to 08/2017
Arby's, LlcBoise, ID,
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Maintained updated knowledge of all equipment, products and services to properly educate customers.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Expert in FTTH installation, troubleshooting and fiber splicing
  • Expert in DSL and POTs installation, troubleshooting and Copper splicing
  • Create and implementing network wiring diagrams for business including running wire (Cat 5e & 6e, fiber optics, and alarm wire) and terminating all connections
  • Expert in Fiber Optic and Copper plant including fault locating, troubleshooting, and plant improvements
  • Troubleshooting with customers to correct any network issues.
Assistant Manager, 05/2009 to 12/2010
Big Dog SatelliteCity, STATE,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
No Degree: , Expected in to Fresno City College - Fresno, CA,
Certificate of Completion: Automotive Maintenance And Repair, Expected in 01/2007 to Universal Technical Institute/Northern California - Sacramento, CA
High School Diploma: , Expected in 06/2005 to Kerman High School - Kerman, CA

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Resume Overview

School Attended

  • Fresno City College
  • Universal Technical Institute/Northern California
  • Kerman High School

Job Titles Held:

  • Network Operations Center Technician /Data Entry Operator
  • Installation Repair Technician
  • Assistant Manager


  • No Degree
  • Certificate of Completion
  • High School Diploma

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