High Level Network Support Engineer with 17 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Patient and diligent
Vast technical knowledge
Microsoft Office expert
Apple Mac / iOS Proficient
SAN and NAS experience
Citrix XenApp experienced
Microsoft Certified Solutions Associate (MCSA): Active Directory, Exchange, SQL Server
Network Manager September 1998 to CurrentGuaranty Fund Management Services － Boston, MA
Architect responsible for designing and building complete infrastructure from the ground up in a multi-state insurance organization responsible for $250+ million annually in managed funds.
Directly responsible for IT department.
Identify opportunities for new or more efficient application of the organization's technological capabilities Responsible for maintaining 27 Windows 2008 R2 and 6 Windows 2012 servers as well as 40 Windows 7 and 10 workstations.
Maintain current knowledge of information systems technology and recommends upgrades of hardware and software, and modifications to procedures to improve efficiency Manages the installation and maintenance of computers and related peripheral devices Provide and manage technical support for operating systems, PC's, software, hardware, phones, network and other equipment.
Monitor and determine security and resource parameters for all desktop, telecommunication and computer networking systems.
Project Management: Implemented new Nortel PBX telephony, Meridian Voicemail and call routing system, later migrating to hosted VOIP PBX with Comcast.
Planned and implemented RSA two factor authentication.
Designed and implemented an ImageRight® Imaging System to meet company's goal of disaster recovery.
Primary architect responsible for creating in-house managed Disaster Recovery scenario focusing on company goal of no more than 24 hour downtime in the event of a disaster.
Responsible for full implementation of Blackberry Enterprise Server.
Integrated Blackberry Enterprise Server into Active Directory and MS SQL Server.
Managed conversion of older WANG mainframe to new Microsoft SQL Server farm by determining infrastructure hardware and capacity requirements.
Implemented corporate wide training program for implementation process.
Implemented and maintain wide scale Network Operations Center for monitoring all in-house databases, servers and switches.
Lead cross-functional team that created and deployed company's intranet website.
Responsible for software development lifecycle for all websites.
Primary administrator for IIS infrastructure.
Managed company wide conversion to Microsoft Office Suite, including negotiating vendor contracts and services, open license agreements, training personnel, organizing and implementing various training programs, managing the ongoing process of converting existing business processes into Microsoft Office - based applications ( Excel, MS-Word and Power Point ).
Office Manager September 1997 to September 1998John J. Christie & Associates of Florida, Inc － Orlando, FL
Responsible for maintaining and coordinating massive engineering projects for such clients as Orlando International Airport, Walt Disney World, and Universal Studios.
Managed and coordinated office operations: Invoiced clients and handled billing for hours on related projects Maintained and upgraded network from windows 3.1 DOS environment to Windows NT peer to peer Acted as primary liaison between clients and engineers, facilitating progress reviews and communications Organized and maintained deadline oriented project schedules for projects in excess of $1.5 Billion.
Implemented and supported various software and hardware including AutoCAD and Bentley MicroStation.
BS : CurrentSalem State College
Computer Forensics path UMass Boston 2004 - 2006 Study path in Computer Forensics New Horizons 2002 - 2007 MCSE - Microsoft Certified Systems Engineer (Server 2003) MCSA - Microsoft Certified Systems Security Administrator Microsoft Exchange Server 2000 Administration & Implementation Microsoft Active Directory Service Administration & Implementation Productivity Point International 1998 Microsoft Certified Systems Engineer (for Windows NT 4.0) Microsoft Exchange Server Administration
Active Directory, Architect, Audio Production, AutoCAD, billing, Broadcasting, business processes, hardware, computer networking, contracts, conversion, clients, databases, designing, Disaster Recovery, DOS, engineering projects, functional, funds, IIS, Imaging, information systems, insurance, mainframe, managing, Meridian, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Excel, Microsoft Exchange Server, Microsoft Office, Microsoft Office Suite, office, Power Point, Windows 7, Windows, 2000, windows 3.1, Windows NT, Windows NT 4.0, MS-Word, MicroStation, negotiating, Enterprise, Network, Nortel, operating systems, organizing, PBX, PC's, personnel, progress, Project Management, Radio, routing, servers, software development, MS SQL Server, Microsoft SQL Server, switches, technical support, telecommunication, telephony, phones, training programs, upgrades, Video, VOIP, WANG, Web Application Development, website, websites
BS : Current Computer Forensics path UMass Boston 2004 - 2006 Study path in Computer Forensics New Horizons 2002 - 2007 MCSE - Microsoft Certified Systems Engineer (Server 2003) MCSA - Microsoft Certified Systems Security Administrator Microsoft Exchange Server 2000 Administration & Implementation Microsoft Active Directory Service Administration & Implementation Productivity Point International 1998 Microsoft Certified Systems Engineer (for Windows NT 4.0) Microsoft Exchange Server Administration
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