Project Manager, responsible for key office transitions, as well as New
System installation; directed complete Design, Implementation and
Administration of a full suite of infrastructure, including, but not
limited to ACD, VoIP and CTI. Expert in the Design and Implementation of cost-effective, high performance advanced Telecommunications solutions to address complex business requirements for small-to-large enterprises.
*Experienced Network Engineer. Proficient in the installation and programming of Cisco Servers and Routers.
Programming and design skills
CISCO Certified Network Associate (CCNA)
Local remoter systems support
Proficiency in TCP/IP protocols
Network asset management
Customer needs assessment
Excellent problem solving skills
Network Convergence Senior Advisor - Remote April 2011 to CurrentDell Services - Plano, TX
a Lync readiness assessment to analyze the ability of the Ultimate Software Network
to accommodate 300 new Lync Voice users.
of a test plan incorporating the use of Support Line soft and hard beacons.
Coordinating the installation of the beacons
onto the Ultimate Software Network in order to generate simulated Lync Voice
data received from the beacons into a Lync Readiness Assessment that can be
presented to the customer.
DuPont ESD: Network Voice Technical PM
of the new DuPont/Dell Service Desk IVR for DuPont users in over 91 countries
with the British Telecommunications Company to coordinate ordering and installation
of all Toll free and Caller Pays numbers on the BT cloud for use by over 5000
DuPont end users.
Acting as the Technical Project Manager for the voice portion of the
DuPont ESD Project.
Working with Dell
IT, Dell Services, and DuPont to clearly establish customer needs and confirm a
workable timeline to meet customer go live dates
World Wide: Network Convergence Voice (VoIP/IPT)
a Network Readiness assessment for Lync VoIP.
Compiling data from deployed micro devices attached to the Hilton network into a readable
format for the Hilton executives and Dell Lync team.
with the Dell Lync Technician to ensure that the current Hilton network is
capable of handling the Lync VoIP deployment for the 10 sites (5000 users) that
are in the first wave.
Jabil: Network Voice Technical PM
with the Dell IT and Avaya AC07 techs to design a Network option for voice and
data to add Jabil traffic onto the Dell network.
that Dell employees whow are responsible for the Jabil Service Desk have access
to Jabil calls and Jabil needed data.
with Dell Security and Firewall teams to enable Citrx for Jabil access over the
DuPont OPC: Network Voice Technical PM
and creation of a process to add the Service Desk agents from three DuPont
regional Service Desks to the Dell network as new users.
as part of the Project Team to ensure all 150 new Dell Service Desk agents have
access to the Dell and DuPont networks as well as ability to receive calls from
the new Voice IVR.
Conifer Health: Network LAN/WAN SR specialist
Installation and programming of one new Cisco
Gateway in a Conifer remote site in order to give 20 users VoIP connectivity.
Programming and installing of 20 new Cisco 8945
handsets for the remote office users.
Perot Group?: Network Voice SR Advisor
of 60 Phones from Version 4.x to Version 7.x Cisco Unified Call Manager. Including creating all phones and related
of the new Cisco gateway to accommodate new phone users.
of the new Analog/VoIP gateway, to host analog lines on the Cisco Unified Call
Tenent Health Care: Network LAN/WAN SR specialist
Configuring on site Windows backup server with
Freeftp in order to Backup Cisco CallManager and Unity systems on a tri-weekly
Cleaning up the Cisco E911 application,
uploading correct switch port location information onto the system.
Converting Hospital Voice system of 3000 users
from Avaya G3Si to Cisco VoIp technologies, including Wireless and CMS
Performing first day support by programming
Cisco CUCM, Cisco Unity for users phones, voicemails and call routing.
the Voss system for making updates to the Cisco systems.
CSX Technologies: ICS Consultant
Installation four Microsoft Lync Micro Appliances
onto the CSX network, in order to generate simulated Lync voice traffic.
Monitoring the appliances and generated Lync
Traffic reports for the customer.
Compiling the results of the reports into a
Network Readiness Summary Report and presenting the report to CSX upper
Hilton World Wide: Network LAN/WAN SR specialist
As part of the Transition team, working to convert
over 3000 routers and switches to the Dell Network.
Responsible for programming five Cisco Wireless
Access Points for Hilton Hotel site in order to give the site more wireless
Responsible for on-site transition support at
the Memphis Data Center, as it was transitioned to the Dell Data center in
Graphic Packaging International: Network LAN/WAN SR specialist
Programming of three new Cisco Switches, for
install at two remote GPI sites in the network.
Creating the appropriate Change Control
documents to gain approval for the new installs and attended all change control
?Catholic Health Partners: Network LAN/WAN specialist
Working alongside Cisco and Dell Network Design
professionals to create a new pricing quote for Cisco Equipment for the CHP
Evaluating Hospital IT closets and Data
network for future installation of CarePath software and Cisco servers.
Working closely with hospital engineering and
facilities to confirm power, air flow and capacity of each closet where
equipment will be installed.
? Medstar: Network LAN/WAN Specialist
Responsible for installation and design of two
new Cisco 2050 switches for Senior Centers.
Installation of new modules into existing
switches at the main hospital.
Working with cabling technician and dialysis
machine specialists to install over 150 new RENAL Dialysis machines onto the
Handling the Telecommunications portion of site
installations and site relocations, including vendor management, line and
equipment ordering, and programming.
Successful relocation and installation of 40
Apria/Coram sites across the country .
Working with Evolve IP to install new VoIP
solutions into 10 small Apria branch locations.
Responsible for transitioning over 50 sites from
Praxair into Apria/Coram: managed lines, ordered equipment, completed required
programming in existing Avaya PBX and voicemail systems.
Training new contract workers on the
Telecommunications processes and procedures for Apria/Coram including creating
Telecommunications SR Specialist - Remote June 2010 to April 2011Dysys for Dell Services - Plano, TX
Telecommunications lead on the installation of the Telecommunications solution for the new Coram Charleston, SC Branch. The branch is expected to generate $2 Million in revenue yearly.
Telecommunications lead on the installation of the Telecommunications solution for the new Coram San Antonio, TX. The branch is expected to generate over $3 Million in revenue yearly.
Handling the Telecommunications Project Support portion of the Apria Real Estate project.
Includes vendor management, line and equipment ordering for new, existing and moving sites.
Recommend Telecommunications PBX solutions for Apria/CORAM sites.
Add new phone users and Call Center Agents into Avaya PBX, Avaya Modular Messaging, and Avaya CMS for large projects.
QA Analyst September 2009 to June 2010Washington Mutual/JP Morgan Chase - Melbourne, Florida
Enforcement of Policies and Procedures compiled by firm to insure all are adhered to, especially 3rd party vendors.
Writing all UAT Test documents to be used for training of new QA Analysts.
Senior Engineer for Washington Mutual (WAMU) June 2006 to May 2009Verizon Business - Melboune , Florida
Overseeing new Call Center builds.
Collaboration with 14 team members nationwide to design, create and implement a generic Policies & Procedures manual to be used throughout the firm using ITIL standards.
Troubleshooting of multiple Voice systems including Siemens HiCom, HiPath, Siemens ROLM, Nortel and Avaya.
Tier III escalation technician responsible for managing and completing break fix tickets, writing Root Cause Analysis and Change Control Documentation.
Management of all of the 4 major phone systems for over 4000 locations nationwide.
Implementation, coordination and monitoring all Moves, Adds, and Changes (MAC), Break-fix, Call Routing & Call Center functionality.
Conducting PRI, UNEP & Centralized Local Enterprise Carrier (CLEC) conversions to the Verizon Business Network from Local LEC.
Technical member of the JPMC 100/300 Closures & Conversion Team.
Placing of Disconnect Requests with LECs.
Confirming all line disconnects for over 300 WaMu sites nationwide.
Saving firm $3.6 Million a year Wrote Training documentation and conducted on line training for 14 team members and new hires on WaMu policies and procedures.
Senior Business Systems Analyst February 2003 to June 2006Washington Mutual - Melbourne , Florida
Telecommunications Disaster Recovery team lead.
Writing all pertinent documentation and presentationof Disaster Recovery plan to Washington Mutual Management in Florida.
Overseeing the entire scope of Call Center build outs from gathering requirements to planning the project scope and coordinating with vendors to include AT&T, BellSouth, Avaya, and Construction Team.
Training and mentoring of 10 team members for Eastern Region Telecommunications Team.
Programming and maintaining of Avaya, Siemens and Nortel PBX and Voicemail for large WaMu campuses including Moves, Adds, and Changes (MAC), Break Fix, Call Routing, Call Center Functionality and Phone installations.
Pro-actively leading a project in the Florence, South Carolina site to reconcile all Analog lines within two buildings, resulting in an annual savings of $30,163 to WaMu.
Telecommunications Analyst May 2002 to February 2003Advocate Health Care - Park Ridge, Illinois
Collection and completion of relevant phone data for the Lutheran General Hospital's Alcatel system installation from requirement gathering to project plan and scope.
Programming and maintaining the Avaya PBX and Voicemail, Siemens PBX and Phone Mail including Moves, Adds and Changes (MAC) Break Fix, Call Routing and Call Center functionality.
Advising of the Construction Management Team on related telecommunications issues related to the building and remodeling of the Barrington Good Shepherd Hospital facility.
Consultant - Voice Technologies May 2000 to February 2002Divine, marchFIRST, Whittman Hart - Chicago, Illinois
Manager for the implementation of new Avaya PBX server at the YMCA of the
USA corporate location.Upgraded
phone and voicemail systems which saved the customer $20K in yearly
toll free numbers resulting in a savings to the client of $20k monthly.
Managed large scale moves of 800 people within
two Anderson Consulting locations. This included
moving the Avaya PBX & Voicemail systems.
This action saved the client 24K yearly.
Education and Training
Bachelor of Science : Commercial RecreationEastern Illinois University - Charleston, IllinoisCommercial Recreation
Associate of ArtsCollege of DuPage - Glen Ellyn, Illinois
Technical Skills and Qualifications
Cisco Security - 2014
Avaya Professional Design
Specialist (APDS) -2011
Communication Manager & CM Messaging 6002.1 (ACIS) – 2011
CCNA Voice – 2011
Foundations – 2008
President Junior Women's Club March 2014 to present
American Association of University Women 2000 to present
Women In Technology International - 2000 to present