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Network Administrator Resume Example

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NETWORK ADMINISTRATOR
Professional Summary
IT professional with a 22-year background in system administration, hardware and software troubleshooting, network management and project management in the private sector.
Skills
  • Interpersonal skills
  • Interdepartmental coordination
  • Working with shifting priorities
  • Managing multiple projects simultaneously
  • Team player
  • Documentation
  • Microsoft Project
  • Project Administration
  • Vendor Coordination
  • eCopy Sharescan administration
  • NSI OM and Follow Me Printing administration
  • Active Directory
  • Microsoft SharePoint
  • Windows Server 2008
  • Windows 7
  • ServiceNow Incident/Change Control/Template creation
Work History
Network Administrator03/1995 to 08/2001
Los Angeles Cellular Telephone Co. (became AT&T Wireless) – Cerritos, CA
  • Upgraded and expanded network systems and their components.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Documented all server and network problems and other unusual events in detail.
  • Coordinated and performed cellphone, satellite phone installations, mobile laptop workstations for our Engineering Dept.
  • Supported/Maintained PC's and app support for 4000 users, in the end I was responsible for our Anaheim call center, supporting over 1000 users as the solo tech.
  • Coordinated and performed cellphone installations for larger companies, customers and employees

IT Systems Administrator01/2002 to 01/2003
Line-X of Orange County – Orange, CA

    IT admin for a small family owned franchise of the Line-X corporation

    ​

  • Oversaw the daily performance of computer systems.
  • Ensured proper installation of cables, operating systems and software.
  • Ensured proper release and maintenance of all systems.

IT Systems Administrator01/2003 to 02/2004
Plasticolor Inc. (now known as LBMB Inc.) – 801 S. Acacia Ave. Fullerton, CA 92802
  • Oversaw the daily performance of computer systems.
  • Ensured proper installation of cables, wireless routers, scanning software/hardware, operating systems and software.
  • Ensured proper release and maintenance of all systems.

IT Project Lead/Technical Support Analyst03/2004 to Current
First Bank, Inc. – 600 James S. McDonnell Blvd, St. Louis MO 63042

    Manage 10-15 projects per calendar year, ranging from branch acquisitions, relocation's, remodels, closures, training room builds and software conversions throughout California, Texas, Missouri, Illinois and Florida. Currently involved with a core software conversion for our entire bank infrastructure and learning FIS software including but not limited to IBS Insight and Oracle Peoplesoft.

  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming requests for technical support assistance.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved problems with malfunctioning products.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Conducted research to address customer concerns.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Coordinated product orders.
  • Researched, troubleshot and resolved complex problems independently.
  • Led internal product training for eCopy Sharescan, Nuance Output Manager and Follow Me Printing, ServiceNow (this is our current incident and knowledge base creation software), Ricoh @Remote Services.
  • 25+ years of technical support experience.
  • Maintained high departmental standards for quality and productivity metrics.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Tested and Implemented new product offerings.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Compiled and accurately entered electronic data.
  • Assisted customers with order placing.
  • Appropriately documented all transactions and pertinent interactions.
  • Reviewed technical documentation and procedures.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Created documentation that empowered and enabled user community.
  • Enthusiastically participated in job related training.
  • Defined and documented technical best practices.
  • Described solutions to customers accurately and persuasively.
  • Trained end-users in basic computer operation, RSA SecureID procedures, ServiceNow self service incident/request creation, Citrix Receiver installation and log in procedures, mapping printers, mapping network/shared drives, proper procedures for creating and accessing their data from a personal network drive.
  • Set up PC desktops/laptops and all types of mobile devices
  • Used ticketing systems to manage and process actions taken.
  • Built Knowledge articles to provide basic end-user troubleshooting and desktop support on Windows.
  • Provided on-call support for critical issues.
Education
High School Diploma1986Savanna High- Anaheim, CA
Course CompletionsVarious Microsoft Training ClassesAttended various Microsoft training classes over the last 17 years ranging from active directory administration to Win7 installations
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Resume Overview

Companies Worked For:

  • Los Angeles Cellular Telephone Co. (became AT&T Wireless)
  • Line-X of Orange County
  • Plasticolor Inc. (now known as LBMB Inc.)
  • First Bank, Inc.

School Attended

  • Savanna High
  • Various Microsoft Training Classes

Job Titles Held:

  • Network Administrator
  • IT Systems Administrator
  • IT Project Lead/Technical Support Analyst

Degrees

  • High School Diploma 1986
    Course Completions

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