Network Administrator Resume Example
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NETWORK ADMINISTRATOR
Professional Summary
IT professional with a 22-year background in system administration, hardware and software troubleshooting, network management and project management in the private sector.
Skills
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Work History
Network Administrator03/1995 to 08/2001
Accenture Contractor Jobs – Topeka , KS
Accenture Contractor Jobs – Topeka , KS
- Upgraded and expanded network systems and their components.
- Visually inspected temperature sensors to maintain health of servers and network devices.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Documented all server and network problems and other unusual events in detail.
- Coordinated and performed cellphone, satellite phone installations, mobile laptop workstations for our Engineering Dept.
- Supported/Maintained PC's and app support for 4000 users, in the end I was responsible for our Anaheim call center, supporting over 1000 users as the solo tech.
- Coordinated and performed cellphone installations for larger companies, customers and employees
IT Systems Administrator01/2002 to 01/2003
Altair – Ohio , OH
Altair – Ohio , OH
- Oversaw the daily performance of computer systems.
- Ensured proper installation of cables, operating systems and software.
- Ensured proper release and maintenance of all systems.
IT admin for a small family owned franchise of the Line-X corporation
IT Systems Administrator01/2003 to 02/2004
Altair – Plymouth , MN
Altair – Plymouth , MN
- Oversaw the daily performance of computer systems.
- Ensured proper installation of cables, wireless routers, scanning software/hardware, operating systems and software.
- Ensured proper release and maintenance of all systems.
IT Project Lead/Technical Support Analyst03/2004 to Current
First Bank, Inc. – City , STATE
First Bank, Inc. – City , STATE
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- Evaluated and responded to incoming requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
- Resolved problems with malfunctioning products.
- Followed up with clients to ensure optimal customer satisfaction.
- Conducted research to address customer concerns.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Coordinated product orders.
- Researched, troubleshot and resolved complex problems independently.
- Led internal product training for eCopy Sharescan, Nuance Output Manager and Follow Me Printing, ServiceNow (this is our current incident and knowledge base creation software), Ricoh @Remote Services.
- 25+ years of technical support experience.
- Maintained high departmental standards for quality and productivity metrics.
- Worked closely with team members to meet or exceed all customer service requirements.
- Tested and Implemented new product offerings.
- Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
- Compiled and accurately entered electronic data.
- Assisted customers with order placing.
- Appropriately documented all transactions and pertinent interactions.
- Reviewed technical documentation and procedures.
- Managed customers' expectations and experience to a high degree of customer satisfaction.
- Created documentation that empowered and enabled user community.
- Enthusiastically participated in job related training.
- Defined and documented technical best practices.
- Described solutions to customers accurately and persuasively.
- Trained end-users in basic computer operation, RSA SecureID procedures, ServiceNow self service incident/request creation, Citrix Receiver installation and log in procedures, mapping printers, mapping network/shared drives, proper procedures for creating and accessing their data from a personal network drive.
- Set up PC desktops/laptops and all types of mobile devices
- Used ticketing systems to manage and process actions taken.
- Built Knowledge articles to provide basic end-user troubleshooting and desktop support on Windows.
- Provided on-call support for critical issues.
Manage 10-15 projects per calendar year, ranging from branch acquisitions, relocation's, remodels, closures, training room builds and software conversions throughout California, Texas, Missouri, Illinois and Florida. Currently involved with a core software conversion for our entire bank infrastructure and learning FIS software including but not limited to IBS Insight and Oracle Peoplesoft.
Education
High School Diploma1986Savanna High-
City,
State
Course CompletionsVarious Microsoft Training ClassesAttended various Microsoft training classes over the last 17 years ranging from active directory administration to Win7 installations
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Resume Overview
School Attended
- Savanna High
- Various Microsoft Training Classes
Job Titles Held:
- Network Administrator
- IT Systems Administrator
- IT Project Lead/Technical Support Analyst
Degrees
- High School Diploma 1986
Course Completions
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