ncic agent resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

I am a dedicated and passionate professional with an extensive history of meeting department goals utilizing consistent and organized practices. I am skilled in working under pressure and working to the best of my ability in order to contribute to the Company's mission.

I am an experienced Police records specialist with over 11 years of experience in Law Enforcement. I have an excellent reputation for providing exemplary customer service while ensuring quality work.

I am hardworking and driven to work to successfully work through adverse and challenging situations.

  • Action planning
  • Witness interviews
  • Community policing
  • Case Report Development
  • Motivational Interviewing
  • Knowledge judiciary system
  • Evidence based practices
  • Incident report creation
  • Criminal law proficiency
  • Criminal activity prevention
  • Due diligence
  • Detailed report writing
Work History
NCIC Agent, 12/2017 to 09/2021
Gallagher Bassett Nz Ltd, ,
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
  • Gathered facts from interviews of suspects, witnesses and complainants.
  • Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
  • Identified labels and stored evidence properly to verify that it was safe and secure.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
  • Created and implemented new organizational and filing processes for case logs, criminal records, reports and agendas.
  • Implemented criminal protocol for violent and non-violent offenders, decreasing research time.
  • Updated records with new information.
  • Assisted with typing, data entry and answering incoming calls as required.
  • Distributed mail, interoffice correspondence and faxes to correct personnel within facility.
  • Checked daily incoming paperwork and documents and made copies before filing.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Followed confidentially regulations to maintain privacy.
  • Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
  • Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
  • Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Answered emergency calls for help from citizens and business owners.
  • Debriefed arrested individuals to collect important information for ongoing investigations.
Case Manager , 01/2017 to 10/2017
Minnehaha County, ,
  • Participated in professional growth programs to support special education improvement efforts.
  • Identified care needs of individual clients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
  • Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
  • Developed and implemented transition services plan to facilitate movement from school to activities.
  • Developed positive relationships with parents to foster communication and encourage involvement for student growth.
  • Assisted personnel with assessments to identify student academic level and guide instruction.
  • Managed support services and fostered communication among social workers, therapists, attorneys, and various law enforcement agencies
  • Collaborated with external agencies to meet educational and transitional needs of students.
Correctional Officer, 02/2014 to 07/2016
State Of Idaho, ,
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints and searches.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Identified facility openings and designated inmates to housing units.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Conducted routine and emergency head counts.
Correctional Case Manager, 09/2009 to 12/2013
The Geo Group, ,
  • Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
  • Conducted interviews for hiring of inmate job positions to identify optimal candidates.
  • Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
  • Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
  • Conducted preliminary interviews for U.S. Parole Commission.
  • Developed case reports detailing inmate history and likelihood of committing another crime.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Arranged substance abuse rehabilitation for offenders.
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
: Criminalistics And Criminal Science, Expected in to Front Range Community College - Westminster, CO
Certificate Of Completion : Corrections Administration, Expected in 12/2009 to Department Of Corrections Academy - Denver, CO,
Certificate Of Completion : Law Enforcement Administration, Expected in 12/2009 to Bureau Of Prisons Correctional Academy - Philipsburg, PA,

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Resume Overview

School Attended

  • Front Range Community College
  • Department Of Corrections Academy
  • Bureau Of Prisons Correctional Academy

Job Titles Held:

  • NCIC Agent
  • Case Manager
  • Correctional Officer
  • Correctional Case Manager


  • Certificate Of Completion
  • Certificate Of Completion

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