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Navigation Team Specialist I Resume Example

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NAVIGATION TEAM SPECIALIST I
Skills
  • Strong communication skills
  • Cultural Humility
  • File management
  • Financial Evaluation Assessment
  • MS Office, Excel, PowerPoint, Microsoft Word, and Google sheets
  • Research design
  • Problem resolution
  • Consultation and advisory
  • Application assessments
  • Eligibility review
  • Intake Assessment
  • Client Relations
  • Scheduling
  • Recordkeeping
  • Case Management
  • Appointment Setting
  • Spreadsheets
  • Social Services
  • Counseling Services
  • Crisis Intervention
  • Compassionate communication
  • Critical thinking skills
  • Documentation and paperwork
  • Effective communication skills
  • Resource information
  • Telephone etiquette
  • Participant screening
  • Bilingual
  • Statistical Data
  • Office Operations
  • Program Eligibility
  • Legal Requirements
Professional Summary

Enthusiastic recent California Lutheran University graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of admissions, managing and monitoring member and group eligibility information. Motivated to learn, grow and excel in higher education administrative work. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.

Work History
Navigation Team Specialist I, 02/2020 to Current
Coalition for Family Harmony - Oxnard, CA
  • Serve as crisis counselor to domestic violence and sexual assault survivors during walk-in center hours.
  • Schedule and conduct in-person and over-the-phone new client intakes for array of Coalition programs.
  • Create and distribute prepared new client files to clinicians; collect new client files for storage following HIPPA and agency standards; store submitted clinician notes to appropriate client files within 24 hours; close and properly gather client files at exit of client.
  • Provide accurate and timely entry of new client information in the agency database.
  • Assist in collecting client statistical information.
  • Follow accurate policy and procedures for clinical file management; assist with updating client files and completion of regular audits.
  • Assists with purging “dead” client files under guidance of Navigation Team Coordinator.
  • Stay abreast of Coalition programming and outside resources and referrals to support navigation function of department.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Intake Specialist (Volunteer/Intern), 10/2019 to 02/2020
Coalition for Family Harmony - Oxnard, Ca
  • Conduct client intakes and orientations
  • Provide knowledgeable information to clients regarding program of interest
  • Assemble client clinical files
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Sales Associate, 10/2011 to 01/2012
Toys R Us - Ventura, Ca
  • Responsible for meeting store sales quotas
  • Provided outstanding Sales abilities ensuring customers a pleasant experience throughout their visit
  • Managed Cash Register/Process Debit and Credit transactions
  • Resolved customer complaints.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Educated customers on promotions to enhance sales.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
Sales Associate, 07/2010 to 02/2011
The Children's Place - Camarillo, Ca
  • Assisted with stock and merchandising
  • Worked sales floor to assist customer needs
  • Handled demanding and challenging store environment.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits, or exchanges.
Education
B.A Degree: : Sociology, 05/2018California Lutheran University - Thousand Oaks, CA
  • Graduating Fall 2020 semester with 3.51 GPA
  • Received Chaparral Scholarship
  • Member of AKD Sociology Club
  • Financial Advisor for the AKD Sociology club in Spring 2020 Semester
B.A Degree: : Sociology, Expected in 12/2020California Lutheran University - Thousand Oaks, CA
  • Graduating Fall 2020 semester with 3.51 GPA
  • Received Chaparral Scholarship
  • Member of AKD Sociology Club
  • Financial Advisor for the AKD Sociology club in Spring 2020 Semester
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Resume Overview

Companies Worked For:

  • Coalition for Family Harmony
  • Toys R Us
  • The Children's Place

School Attended

  • California Lutheran University

Job Titles Held:

  • Navigation Team Specialist I
  • Intake Specialist (Volunteer/Intern)
  • Sales Associate

Degrees

  • B.A Degree : : Sociology , 05/2018
    B.A Degree : : Sociology , Expected in 12/2020

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