Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic recent California Lutheran University graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of admissions, managing and monitoring member and group eligibility information. Motivated to learn, grow and excel in higher education administrative work. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.

Skills
  • Cultural Humility
  • Working directly with community members
  • Critical thinking skills
  • Effective communication skills
  • MS Office, Excel, PowerPoint, Microsoft Word, and Google sheets
  • File management
  • Intake Assessment
  • Consultation and advisory
  • Application assessments
  • Participant screening
  • Program Eligibility Review
  • Legal Requirements
  • Scheduling
  • Recordkeeping
  • Case Management
  • Documentation and paperwork
  • Record Maintenance/Review
  • Statistical Data
  • Office Operations
  • Administration
  • Client Relations
  • Problem resolution
  • Resource information
  • Telephone etiquette
  • Bilingual
Work History
Navigation Team Specialist I, 02/2020 - Current
New York Botanical Garden Bronx, NY,
  • Serve as crisis counselor to domestic violence and sexual assault survivors during walk-in center hours.
  • Schedule and conduct in-person and over-the-phone new client intakes for array of Coalition programs.
  • Create and distribute prepared new client files to clinicians; collect new client files for storage following HIPPA and agency standards; store submitted clinician notes to appropriate client files within 24 hours; close and properly gather client files at exit of client.
  • Provide accurate and timely entry of new client information in the agency database.
  • Assist in collecting client statistical information.
  • Follow accurate policy and procedures for clinical file management; assist with updating client files and completion of regular audits.
  • Assists with purging “dead” client files under guidance of Navigation Team Coordinator.
  • Stay abreast of Coalition programming and outside resources and referrals to support navigation function of department.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Intake Specialist (Volunteer/Intern), 10/2019 - 02/2020
Coalition For Family Harmony City, STATE,
  • Conduct client intakes and orientations
  • Provide knowledgeable information to clients regarding program of interest
  • Assemble client clinical files
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Sales Associate, 07/2010 - 02/2011
The Childrens Place City, STATE,
  • Assisted with stock and merchandising
  • Worked sales floor to assist customer needs
  • Handled demanding and challenging store environment.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits, or exchanges.
Education
B.A Degree: Sociology, Expected in 12/2020
-
California Lutheran University - Thousand Oaks, CA,
GPA:
  • Graduating Fall 2020 semester with 3.51 GPA
  • Received Chaparral Scholarship
  • Member of AKD Sociology Club
  • Financial Advisor for the AKD Sociology club in Spring 2020 Semester
A.S Degree: Sociology, Arts And Humanities, Expected in 05/2018
-
Oxnard Community College - Oxnard, CA,
GPA:
  • Graduated with 3.5 GPA
  • Dean's List Fall 2018
  • Member of Phi Theta Kappa, Honors Society: Chapter Beta Rho Tau
  • Recognition from the Assembly California Legislature Assembly member from the 37th district, Monique Limon.

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Resume Overview

School Attended

  • California Lutheran University
  • Oxnard Community College

Job Titles Held:

  • Navigation Team Specialist I
  • Intake Specialist (Volunteer/Intern)
  • Sales Associate

Degrees

  • B.A Degree
  • A.S Degree

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