Enthusiastic recent California Lutheran University graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of admissions, managing and monitoring member and group eligibility information. Motivated to learn, grow and excel in higher education administrative work. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Skills
Cultural Humility
Working directly with community members
Critical thinking skills
Effective communication skills
MS Office, Excel, PowerPoint, Microsoft Word, and Google sheets
File management
Intake Assessment
Consultation and advisory
Application assessments
Participant screening
Program Eligibility Review
Legal Requirements
Scheduling
Recordkeeping
Case Management
Documentation and paperwork
Record Maintenance/Review
Statistical Data
Office Operations
Administration
Client Relations
Problem resolution
Resource information
Telephone etiquette
Bilingual
Work History
Navigation Team Specialist I, 02/2020 - Current New York Botanical Garden – Bronx, NY,
Serve as crisis counselor to domestic violence and sexual assault survivors during walk-in center hours.
Schedule and conduct in-person and over-the-phone new client intakes for array of Coalition programs.
Create and distribute prepared new client files to clinicians; collect new client files for storage following HIPPA and agency standards; store submitted clinician notes to appropriate client files within 24 hours; close and properly gather client files at exit of client.
Provide accurate and timely entry of new client information in the agency database.
Assist in collecting client statistical information.
Follow accurate policy and procedures for clinical file management; assist with updating client files and completion of regular audits.
Assists with purging “dead” client files under guidance of Navigation Team Coordinator.
Stay abreast of Coalition programming and outside resources and referrals to support navigation function of department.
Answered phone calls and provided new clients with required paperwork to initiate service.
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Scheduled appointments with applicants to gather information and explain benefits processes.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Intake Specialist (Volunteer/Intern), 10/2019 - 02/2020 Coalition For Family Harmony – City, STATE,
Conduct client intakes and orientations
Provide knowledgeable information to clients regarding program of interest
Assemble client clinical files
Scheduled appointments with applicants to gather information and explain benefits processes.
Communicated with people from various cultures and backgrounds on application process.
Answered phone calls and provided new clients with required paperwork to initiate service.
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Sales Associate, 07/2010 - 02/2011 The Childrens Place – City, STATE,
Assisted with stock and merchandising
Worked sales floor to assist customer needs
Handled demanding and challenging store environment.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Processed product returns and assisted customers with other selections.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Issued receipts and processed refunds, credits, or exchanges.
Education
B.A
Degree: Sociology, Expected in 12/2020 - California Lutheran University - Thousand Oaks, CA, GPA:
Graduating Fall 2020 semester with 3.51 GPA
Received Chaparral Scholarship
Member of AKD Sociology Club
Financial Advisor for the AKD Sociology club in Spring 2020 Semester
A.S Degree: Sociology, Arts And Humanities, Expected in 05/2018 - Oxnard Community College - Oxnard, CA, GPA:
Graduated with 3.5 GPA
Dean's List Fall 2018
Member of Phi Theta Kappa, Honors Society: Chapter Beta Rho Tau
Recognition from the Assembly California Legislature Assembly member from the 37th district, Monique Limon.
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