Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Service and Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.
Performance tracking and evaluation
Cross-functional team management
Complex problem solving
Exceptional time management skills
National Service Manager10/2008 to CurrentBirks Group, Inc (Mayors Jewelers)Tamarac, FL
Manage a $15 Million Service Sales business (Jewelry, Watch, Manufacturing & Appraisals)
Lead a team of 14 watchmakers and 2 polishers and 4 administrative assistants.
Oversee a Spare Parts Inventory of $750,000 in Watches and $300,000 in Jewelry Raw Materials
Managed a $2 Million of Stock Inventory
Maintain the flow of Jewerly & Watch Preowned inventory and manage the Division's GM.
Cost Reduction and Revenue Generating:
Negotiated deals with different vendors in industry that led to company revenue of $450,000 in a two year period.
Maintained a 0% shrink 6 years in a row for all inventories (Spare Parts, Raw Materials, Finish Stock Repairs, Watch and Jewelry Trade ins)
Increased profits by developing, initiating, and managing production schedules and quality standards lead to a GM increase of 32% for the company.
Reduced and controlled expenses by 30% over a 4 year period. Re-structured production compensation from salary to contract work, saving the company an average of 15-20% in production budget and benefits, leading to lower cost, higher production and increased quality.Reduced our Spare Parts Inventory by $350,000 in a two year period.
Team Building and Training:
Managed the day-to-day tactical and long-term strategic activities within the business unit.
Initiated program standardizing employee training leading to increase in customer satisfaction by 30%.
Directed strategic initiatives to achieve demanded level of training from the different partners: Rolex, Breitling and Cartier, leading to a team of 4 certified CW21 Watchmakers.
Negotiated on site training and testing with the AWCI, Breitling and Omega leading to company savings of $50K in travel expenses.
Repair Administrator06/2003 to 10/2008Mayors JewelersTamarac, FL
Coordinated repairs coming in from 33 stores, by sorting, entering and allocating jobs through the right path.
Entered estimates in the systems for Store Review
Handled Customer Service Satisfaction Issues
Reviewed and approved billing invoices and expense reports
Managed the stock repairs for the company, inspected damaged and decided best location for repair.
Bachelor of Arts: BUSINESS ADMINISTRATION2006Florida International UniversityMIAMI, FL, USA