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National Service Manager Resume Example

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NATIONAL SERVICE MANAGER
Summary
Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.  Service and Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.
Highlights
  • Business analysis
  • Operations management
  • Performance tracking and evaluation
  • Decisive leader
  • Team building
  • Cost reduction
  • Procedure development
  • Employee engagement
  • Persuasive
  • Staff development
  • Inventory control
  • Cross-functional team management
  • Staff training
  • Computer-savvy
  • Complex problem solving
  • Exceptional time management skills
Experience
National Service Manager10/2008 to CurrentBirks Group, Inc (Mayors Jewelers)Tamarac, FL
Managing:  
  • Manage a $15 Million Service Sales business (Jewelry, Watch, Manufacturing & Appraisals)
  • Lead a team of 14 watchmakers and 2 polishers and 4 administrative assistants.
  • Oversee a Spare Parts Inventory of $750,000 in Watches and $300,000 in Jewelry Raw Materials 
  • Managed a $2 Million of Stock Inventory
  • Maintain the flow of Jewerly & Watch Preowned inventory and manage the Division's GM. 
Cost Reduction and Revenue Generating: 
  • Negotiated deals with different vendors in industry that led to company revenue of $450,000 in a two year period.   
  • Maintained a 0% shrink 6 years in a row for all inventories (Spare Parts, Raw Materials, Finish Stock Repairs, Watch and Jewelry Trade ins)
  • Increased profits by developing, initiating, and managing production schedules and quality standards lead to a GM increase of 32% for the company.
  • Reduced and controlled expenses by 30% over a 4 year period.  Re-structured production compensation from salary to contract work, saving the company an average of 15-20% in production budget and benefits, leading to lower cost, higher production and increased quality.Reduced our Spare Parts Inventory by $350,000 in a two year period.
Team Building and Training:
  • Managed the day-to-day tactical and long-term strategic activities within the business unit.
  • Initiated program standardizing employee training leading to increase in customer satisfaction by 30%. 
  • Directed strategic initiatives to achieve demanded level of training from the different partners: Rolex, Breitling and Cartier, leading to a team of 4 certified CW21 Watchmakers. 
  • Negotiated on site training and testing with the AWCI, Breitling and Omega leading to company savings of $50K in travel expenses. 
Repair Administrator06/2003 to 10/2008Mayors JewelersTamarac, FL
  • Coordinated repairs coming in from 33 stores, by sorting, entering and allocating jobs through the right path. 
  • Entered estimates in the systems for Store Review
  • Handled Customer Service Satisfaction Issues
  • Reviewed and approved billing invoices and expense reports
  • Managed the stock repairs for the company, inspected damaged and decided best location for repair. 
Education
Bachelor of Arts: BUSINESS ADMINISTRATION2006Florida International UniversityMIAMI, FL, USA
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Resume Overview

Companies Worked For:

  • Birks Group, Inc (Mayors Jewelers)
  • Mayors Jewelers

School Attended

  • Florida International University

Job Titles Held:

  • National ServiceManager
  • Repair Administrator

Degrees

  • Bachelor of Arts : BUSINESS ADMINISTRATION 2006

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