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national branch director resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
  • Budgeting and P&L Management
  • Flexible to different management styles Winning attitude/Character/ humility & Transparency
  • Strong management/ People skills/Empowerment
  • Accounting and Finance Education
Highlights
  • Financial analysis (P&L Management)
  • Financial forecasting
  • Detail-oriented
  • Excels in team leadership
  • Fluent in Spanish
  • Account analysis expertise
  • Excellent time management skills
  • Energetic
  • Reliable
  • People-oriented
Education
University of Phoenix Tempe, AZ Expected in 2003 MBA : Business Administration - GPA :
  • Business Administration 3.26 GPA
  • Minor in Accounting
Certifications
ACAMS (Certified Anti-Money laundering Specialist 2005) Workshop Leading Others-2015-2016
Experience
Brink's Incorporated - National Branch Director
Montgomery, AL, 07/2015 - 01/2016
  • Established a multi-unit network in Southern CA over 250 Stores.
  • Effectively managed successful multi-unit Regional areas, and 6 Directors and 18 supervisors in CA, AZ, NV & CO.
  • Achieved positive sales in financial services from (1.6%) to 8.7% exceeded in sales goals Y-O-Y Created metrics plans to develop and expand existing customer sales, by constantly evaluating these plans.
  • Effectively manage, and cultivate business relationships with business owners.
  • Renegotiated Real Estate lease contracts achieving; $300,000 in yearly savings.
  • Participating in the development of P&P for AML/BSA/KYC manual, and organized and provide yearly AML/BSA/KYC training to our employees.
  • Key Responsibilities: Build and implement a strategic business plan to meet revenue and expense targets Ability to inspire, motivate and lead effectively under pressure to meet corporate goals and objectives Leader with experience in team building, ability to increase team participation and champion company values Collaborate with HR, Finance, IT, Products, Marketing and Administration departments to ensure effective and total integration of the business unit.
  • Analyze store P&L's on a continuous basis, and execute actions plans to mitigate / eliminate negative trends Analyze company metrics & market data to develop strategic tactics to reinforce or correct market performance trends & capitalize on opportunities Negotiate real state contracts to establish kiosks, and stand-alone retail branches.
  • Review, understand, and approve Dolex AML Business Requirements and ensure their alignment to global principles and strategies.
  • Provide oversight and direction for definition and adjustments of monitoring parameters at Prepare reports, presentations and decision papers for the Global AML Monitoring Committee, and other senior management committees.
  • Provide tactical support for critical new issues, as they arise.
American Heart Association - Regional Vice President
Irvine, CA, 04/2006 - 02/2015

Established a multi-unit network in Southern CA over 250 Stores.

Managed the largest branch network in the nation, achieving high customer satisfaction rates.

Effectively managed successful multi-unit Regional areas, and 6 Directors and 18 supervisors in CA, AZ, NV & CO.

Achieved positive sales in financial services from (1.6%) to 8.7% exceeded in sales goals Y-O-Y Created metrics plans to develop and expand existing customer sales, by constantly evaluating these plans.

Effectively manage, and cultivate business relationships with business owners.

Renegotiated Real Estate lease contracts achieving; $300,000 in yearly savings.

Participating in the development of P&P for AML/BSA/KYC manual, and organized and provide yearly AML/BSA/KYC training to our employees.

Key Responsibilities.

Build and implement a strategic business plan to meet revenue and expense targets.

Ability to inspire, motivate and lead effectively under pressure to meet corporate goals and objectives Leader with experience in team building, ability to increase team participation and champion company values

Collaborated with HR, Finance, IT, Products, Marketing and Administration departments to ensure effective and total integration of the business unit.

Analyze store P&L's on a continuous basis, and execute actions plans to mitigate / eliminate negative trends

Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.

Negotiate real state contracts to establish kiosks, and stand-alone retail branches.

Review, understand, and approve Dolex AML Business Requirements and ensure their alignment to global principles and strategies.

management committees.

Provide tactical support for critical new issues, as they arise.

Tfs - Regional Director
Houston, TX, 07/1999 - 03/2006
  • Managed a regional sales staff of 4 members.
  • Maintained friendly and professional customer interactions.
  • Managed a regional sales staff of 4 members.
Western Union - Agent Service Manager
City, STATE, 04/1997 - 06/1999
  • Fielded an average of [number] customer service calls per day.
  • Recommended and helped customers select merchandise based on their needs.
  • Processed up to [number] customer orders per day.
  • Confirmed that appropriate changes were made to resolve customers' problems.
Banco Santander Banca Serfin LA Intl. Agency L.A - Accounting Manager
City, STATE, 1991 - 04/1995
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Worked with management to document and offset unusual expense variances in their respective areas.
  • Assisted the CFO with the production of the monthly financial, management reports and board packages.
  • Prepared financial and regulatory reports required by laws, regulations.
BBVA- Los Angeles Intl. Branch - Manager/Controller
City, STATE, 01/1980 - 11/1990
  • Systematically prepared documents and assembled financial statements for independent auditors.
  • Verified that company controls were in compliance with established policies by auditing stores and warehouses.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Reviewed accountantÆs book entries to ensure accuracy of the G/L.
  • Worked with management to document and offset unusual expense variances in their respective areas.
  • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Accomplishments
  • Certifications:. ACAMS (Anti-money laundering specialist)
  • Received President's Club Award Best Customer Service FY 1998
  • Received President's Club Award for Exceeding Sales Objectives FY 2004
  • Received President's Club Award for Exceeded sales objectives in FY 2006.
Languages
Spanish
Interests
President's Club Western Union/Orlandi Valuta 1998 Presidents' Club Dolex Dollar Express 2004/2006
Additional Information
  • Awards: President's Club Western Union/Orlandi Valuta 1998 Presidents' Club Dolex Dollar Express 2004/2006
Skills
  • business plan, CA, contracts, direction, senior management, Finance, financial, HR, team building, market, Marketing, Money, network, presentations, Real Estate, retail, sales, Spanish, strategic

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • National Branch Director
  • Regional Vice President
  • Regional Director
  • Agent Service Manager
  • Accounting Manager
  • Manager/Controller

Degrees

  • MBA

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