National Administrator, Population Health and Associate Director, Visit Clinical Practice Resume Example

A 231-bed hospital, part of Main Line Health, a not-for-profit health system serving portions of Philadelphia and its suburbs

Participated in a variety of projects which included process improvement initiatives, service line initiatives, patient-centered care, process flow impact, and strategic planning. Reported to Vice President, Patient Care Services.

• Facilitated strategic, financial, and operational planning and opening of OBS unit in collaboration with senior leadership.
• Analyzed key elements to implement Patient Centered Medical Home (PCMH) and enhance access and continuity, identify and manage patient populations, provide culturally and linguistically appropriate care, track and coordinate care, measure and improve performance in cancer center.
• Developed strategies for improving patient flow, reconfiguring work layout, reorganizing staff responsibilities, and reducing patient wait time in cancer center.
• Devised measurement standards to guide performance improvement in OBS unit.
• Developed evidence-based strategies to improve HCAHPS patient satisfaction score.
• Conducted leader rounding with clinical staff to promote efficiency, and build relationships in supplier-customer chain.

As part of MPH graduate thesis.

• Evaluated organizational sustainability and management processes, communicated results to the key stakeholders and provided recommendations to senior leadership.
• Developed strategies to increase utilization of expertise and services; improve access to priority populations; reduce service redundancy, and facilitate membership growth.

• Led the establishment of primary care clinic and supporting diagnostics.
• Led planning and construction of three deaddiction and rehabilitation centers.
• Directed the organization of yearly medical camps to provide access to care to approximately 900 patients.
• Established an international platform for staffing, which led to worldwide recruitment of physicians to provide services.
• Led community health needs assessment project to address priority health needs.
• Directed cultural competency program and developed training guidelines for health professionals.
• Collaborated with Director of Finance to develop system-wide unit report cards to monitor turnover, fiscal resource use, and budgets for departmental activities.
• Active with several hospital committees including Member of Patient Safety Committee, Physician Leadership Assembly, and Strategic Planning and Execution Committee.