NATIONAL ACCOUNTS RECEIVABLE AND CUSTOMER RELATIONS SPECIALIST
For over 14 years, I have had an exemplary career in Accounts Receivable and Customer Service throughout industries such as advertising, medical distribution, and law enforcement. I was elected to lead a team that was a liaison between our branch office and corporate office to discuss issues in our billing and communication systems. Our suggestions on how to improve a lot of these processes come to fruition. I pride myself on being a very diligent employee with a strong work ethic. I have exemplary problem-solving skills and have implemented corrective processes. My excellent ability to work with any and all personalities and commitment to improving the company's bottom line has been a huge benefit throughout my entire career and I look forward to continued success.
Accounts receivable professional
Strong communication skills
Expert in customer relations
Seasoned in conflict resolution
Large cash/check deposits expert
Customer service expert
National Accounts Receivable and Customer Relations Specialist10/2007 to CurrentCLEAR CHANNEL AIRPORTSAllentown, PA
Manage distribution of invoices to companies throughout United States, Canada, Costa Rica, Australia, New Zealand and the Caribbean Had the lowest open AR in the history of the company in 2012 Assisted in bringing down the AR so the average past due percentages went from over 40% to 12% In charge of managing new clients with poor or no credit history with the company Managed customer service for long term contracts Supervised accounts receivable clerks, team of five Compiled financial reports pertaining to cash receipts and aging trends Discovered major instances of fraud, unnecessary refunds given Performed general account functions such as account analysis and balance sheet reconciliations Reviewed collection reports to determine the status of collection and the amounts of outstanding balances Worked with management at the project level to ensure expense plans are achieved In charge of hiring and training of all new Accounts Payable employees Reconstructed account records from the clients' checks and cash receipts.
Medical Collections Specialist04/2007 to 10/2007OLYMPUS AMERICACenter Valley, PA
Worked on some of the more notoriously past due accounts Had one of the lowest amounts of write offs every month Participated in Customer Service issues between Olympus and hospitals / medical universities / private practice offices Compiled financial reports pertaining to cash receipts Answered numerous calls per day by addressing customer inquiries, solving problems and providing shipping and receiving information Composed effective accounting reports summarizing accounts payable data.
Collections Specialist07/2005 to 04/2007INTERSPACE AIRPORT ADVERTISINGAllentown, PA
Was given the Canadian National accounts after only one month of starting employment Was given the Costa Rica accounts shortly thereafter Continuously had one of the lowest past due percentages in the company Coded payments (credit card, wire, check ACH) Posted receipts to appropriate general ledger accounts Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account Trained new Collectors Created daily and weekly cash reports for accounting management.
Collections Hearing Officer Aide08/2001 to 07/2005LEHIGH COUNTY BUREAU OF COLLECTIONSAllentown, PA
Worked with defendants on paying their court appointed cost, fines, and restitution Suggested defendants for court due to non-compliance Attended monthly court hearings Maintained personal contact with defendants through office visits and phone calls Coordinated and worked closely with law enforcement, social service agencies and mental health providers Contacted victims in criminal investigations in regard to restitution.
Associate's Degree: Sociology LehighMay 2004Carbon Community CollegeSociology Lehigh