LiveCareer-Resume

napolis italian restaurant resume example with 4+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
  • Experienced Server with over 6 years of experience in Restaurant/Food Industry. Excellent reputation for resolving problems and improving customer satisfaction.
  • Friendly Cashier offering more than 6 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
  • Hardworking Food Server with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Frequently commended for completing tasks efficiently and offering friendly service.
  • Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Skills
  • Product Organization
  • Sales
  • Food Preparation
  • Cleaning
  • Cash Handling
  • Point of Sale Systems
  • Product Knowledge
  • Good Telephone Etiquette
  • Stocking and Replenishing
  • Order Accuracy
  • Menu Memorization
  • Credit card processing
  • Product upselling
  • Bagging and Packaging
  • ID Verification
  • Coupons and gift cards
  • Food Preparation and Safety
  • Customer engagement
  • Conflict Resolution
Work History
10/2020 to 11/2020 Napolis Italian Restaurant Bekim Zeke | City, STATE,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
06/2019 to 05/2020 Sonic DriveIn Jesse Mcguire | City, STATE,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Consistently provided friendly service to promote better customer engagement.
11/2013 to 04/2015 3 Parrots Taco Shop Joe Percifield | City, STATE,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
06/2011 to 05/2013 Sonic DriveIn Josie Gailey | City, STATE,
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Helped managers by taking drink and food orders. Bagging orders appropriately.
Education
Expected in 05/2011 to to High School Diploma | Central High School, San Angelo, TX, GPA:

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Napolis Italian Restaurant
  • Sonic DriveIn
  • 3 Parrots Taco Shop
  • Sonic DriveIn

Degrees

  • High School Diploma

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