Nail Technician resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Enthusiastic Client Service Representative with 10 plus years of client interface experience. Well-versed in Nail technician products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.
Skills
Manicures
Cleanliness
Infection controls
Gel tips
Cuticle care
Product knowledge
Team collaboration
Problem-solving skills
Schedule maintenance
Training and coaching
Guest relations
Cash management experience
Coordination skills
Client satisfaction
Customer service
Work ethic
Teambuilding
Experience
05/2017 to 01/2018Nail TechnicianChumash Casino | Santa Ynez, CA,
Met with clients to discuss needs, service preferences and special requests.
Performed high volume of daily customers gel, acrylic and natural manicures.
Introduced signature services, acrylics and gel tips to increase overall sales.
Trained and mentored junior employees on safety, performance strategies and customer service techniques.
Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
Built repeat client base to increase profits and stabilize cash flow.
Completed daily customer appointments and updated master schedule.
Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
Resolved guest complaints.
Enforced safety procedures in accordance with facility policies and government regulations.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
Consistently recognized by management for providing superior customer service.
Handled guest complaints, maintaining positive dining experience for restaurant patrons.
06/2014 to 05/2015Nail TechnicianChumash Casino | Santa Ynez, CA,
Met with clients to discuss needs, service preferences and special requests.
Performed high volume of daily customers gel, acrylic and natural manicures.
Trained and mentored junior employees on safety, performance strategies and customer service techniques.
Built repeat client base to increase profits and stabilize cash flow.
Completed daily customer appointments and updated master schedule.
Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
Resolved guest complaints.
Enforced safety procedures in accordance with facility policies and government regulations.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
Handled guest complaints, maintaining positive dining experience for restaurant patrons.
Created repeat business by developing long-term relationships with regular customers to increase client base.
05/2013 to 05/2014ServerCreekview Health Center | Pleasanton, CA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Documented food orders and ran items to guest tables in dining room.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
10/2010 to 01/2011Printing OperatorParty City | Birmingham, AL,
Maintained machines in good working order by cleaning, lubricating and adjusting.
Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
Trained and assisted new printing press operators to provide printing output that satisfied customers.
Lubricated and maintained printing machines.
Examined printed copy for correct ink density, position on paper and registration.
Examined and produced specific job orders.
Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
Education and Training
Expected in 04/2015Nail Technician License | NC Nails Academy, Charlotte, NC, GPA:
Expected in | Surry Community College, Dobson, NCGPA:
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