For the past 13 years I have been a dedicated and focused Nail Salon owner who excels at prioritizing, completing multiple tasks simultaneously and following through to maintain a small business. I have a strong work ethic, professional demeanor and great initiative. I am seeking a role with responsibilities that will allow me to excel in customer service.
•Worked a flexible schedule to accommodate salon needs.
•Executed all daily opening and closing procedures.
•Processed all cash transactions.
•Verified end-of-day reports against credit and cash profits.
•Organized salon paperwork and office files
•Politely answered the phone and scheduled appointments for clients.
•Informed guests of services over the phone and in person.
•Showed appreciation to salon guests by thanking them for their business.
•Sanitized workstations and salon equipment for safety purposes.
•Set up workstation with necessary products, equipment and supplies.
•Checked clients and guests in promptly for their appointments. Instructed clients on facility safety measures.
•Responded to customer inquiries in a friendly and professional manner.
•Provided accurate product and merchandise information to customers.
•Clearly communicated with each technician regarding any schedule changes.
•Pre-booked appointments to guarantee repeat business.
•Coordinated and booked all service appointments for individual clients.
•Addressed all clients concerns with patience.
•Meticulously entered client and service information when booking appointments.
•Researched the various types of hand and nail care and treatments to be better informed of Nail services.
•Suggested and sold salon services and retail products to customers.
•Continually updated salon forms and brochures with the most current information.
•Monitored and tracked salon product contracts and deliveries.
•Helped analyze customers hand and nail conditions to recommend appropriate products for hand a nail care.
•Selected nail services based on customer preference.
•Kept current on nail products and their chemical composition, structure and properties.
•Developed new nail techniques using creativity and knowledge of trends.
•Used state-of-the-art techniques in hand and nail care.
•Gained a solid expertise working with artificial nails.
•Reconciled and reported discrepancies found in records.
•Communicated with customers, employees and other individuals to answer questions and explain information.
•Processed banking transactions with accuracy and speed.
•Handled cash and deposits using the proper accounting procedures and documentation.
•Processed journal entries, on line transfers and payments.
Assisted Therapist in routine therapy programs for short and long term care patients.
Strictly maintained the confidentiality of patients, families, colleagues and any sensitive situations.
Nail Technician Certification
For the past 2.5 years I have been the secretary of the Fond du Lac Quarter Back Club.
I was on school committees that helped prepare events for 4 years.
I also routinely volunteer locally for the homeless shelters & food pantries.
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