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mvd agent senior resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Microsoft Windows and Office
  • Multitasking and Prioritization
  • Resolving Problems and Incidents
  • Tracking and Documentation
  • Attention to Detail
  • Verbal and Written Communication
  • Customer Service
  • Problem Solving
  • Problem-Solving
  • Friendly and Patient
Experience
07/2017 to Current MVD Agent Senior Myrtle Hilliard Davis Comprehensive Health Centers, Inc | Saint Louis, MO,
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Provide quality customer service in person, or via phone.
  • I work with transactions that deal with the motoring public, this includes issuing driver licenses/permits, cdl licenses/permits, interlock licenses, NM title & out of state title transfers and registrations, VIN inspections, road test, read exams to customer's that have PPI's, answer phones and use all office equipment. Accompanies drivers on road test. Train new hires and current employees. Process out of state titles that come in to our office, process payments for transactions conducted in office or via mail.
  • Work on the daily/monthly credit card inspection worksheet, along with our monthly change fund, and keep track of our license plate inventory in office.
03/2014 to 10/2017 Receptionist/Phlebotomist Technician Dover Corporation | Duluth, GA,
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Registered patients for all lab work, verified medical insurance and collected co-pays
03/2012 to 03/2014 Registration Clerk Presbyterian Hospital | City, STATE,
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Registered patients for outpatient procedures and emergency services.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Advised patients of monies required to be paid prior to services.
11/2001 to 10/2011 Human Resources Manager Sears | City, STATE,
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Recruited new employees and built relationships, driving visibility.
  • Provided HR consultation services to leadership and department heads.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Held exit interviews and documented information discussed with employees.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Managed/Supervised over 50-60 employees, processed payroll for managers and staff, processed I-9's, conducted orientation and training for new hires and current employees. Attended unemployment hearings.
Education and Training
Expected in 06/1999 to to High School Diploma | Mountain View High School, El Monte, CA GPA:
Languages
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Mountain View High School

Job Titles Held:

  • MVD Agent Senior
  • Receptionist/Phlebotomist Technician
  • Registration Clerk
  • Human Resources Manager

Degrees

  • High School Diploma

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