Coordinated Transportation Manager with 25 years of experience overseeing all aspects of the transportation department. Adept at scheduling and directing work activities while providing direction and leadership to drivers and other operations staff. Conducting and processing company payroll, billing, and auditing. Organized and efficient with outstanding interpersonal skills.
Skills
Administrative management
Scheduling and calendar management
Team management
Conflict resolution
Work ethic
Supervision
Relationship building
Transportation management systems
Fleet dispatch
Logistics management
Safety standards
Quality control
Staff training and development
Experience
11/2020 to Current
Multiple Contract Manager Forward Air – Des Plaines, IL,
Maintained high standards of internal and external customer service.
Consistently met company and department objectives within budget and time constraints.
Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
Relayed information between drivers and recipients regarding ETA and potential delays.
Managed multiple small and large-scale projects in cross-functional environment.
Elevated on-time from 90% to maintain 97% and above by optimizing routes and zones
Improved customer satisfaction rates from below standards to above company standards of 95%
Oversaw 5 independent Contractors and their drivers/helpers through evaluations, scheduling and training.
Completed status reports daily on logistics activities and issues.
Processed and filled all in home and product damages
Optimized profitability by recruiting, training and managing top talent to enhance delivery for products and carriers.
Coached professional development opportunities for team members with career development plans.
05/2020 to 08/2020
Location Manager Burton Snowboards – New York, NY,
Audited and approved weekly invoices for customer accounts to facilitate accurate billing.
Cultivated carrier relations and tracked financials to verify optimum performance.
Completed status reports daily on logistics activities and issues.
Processed and filled all in home and product damages
recruited and trained all Independent contractors and teams.
Followed up with customers on delivery satisfaction and survey results
Managed performance issues with delivery team members.
Maintained positive relationships with clients to meet deadlines for service delivery.
Coached delivery teams to take accountability for delivery, risk and issue management.
06/2008 to 07/2019
Operations ManagerBest Buy – Sugar Land, TX,
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Implemented policies and standard operating procedures and managed quality and logistics partners..
Worked with each individual hub to ensure that all company policies and procedures were performed to contractual agreement
Held hubs accountable on all Arhaus and Provider SOP’s
Reviewed and audited all weekly billing invoices and submitted for payment
Conducted weekly conference calls with all delivery hubs and store managers in their regions
Assisted on-site hub technician with repairs or assembly of products, when necessary, to meet client expectations
Worked with team on development of weekly and monthly scorecards
Retrieved and processed weekly metrics for each hub for update of scorecard
Client satisfaction % * Client Experience Rate * On Time Deliveries * Completed Deliveries * Cost Per Stop * Damage Return Rate
Worked with team to improve and develop SOP’s
Receiving (inbound) SOP * White Glove Deluxe SOP * In Home White Glove Delivery * Return Merchandise SOP
Managed completion of Return Authorizations by ensuring that each hub had the appropriate RA Number for any piece of furniture being returned to the Distribution Center
Reviewed all client surveys, develop action plans with delivery provider on all score below 3
Worked with area Concierge Market reps on issues that would arise during the day pertaining to delivery or product issue
Developed hub supervisor to District Hub Manager
Conducted physical inventories
Conducted hub audits
06/1991 to 02/2008
Delivery AssociateUPS – City, STATE,
Delivered set route of packages to homes and business
Maintained accurate inventory of all packaged thru out day
Held to all DOT and FAA regulations of small package delivery
Maintained proper Pre Trip of vehicle to ensure safety of vehicle
Followed all OSHA regulations pertaining to warehouse safety
Unloaded inbound trailers
Loaded outbound trailers by zip code
Sorted packages to proper conveyor / location by zip code
Followed all duties outlined above for deliver driver for Saturday Air Deliveries
Education and Training
Expected in 06/1991 to to
High School Diploma: North Hagerstown High School - Hagerstown, MD GPA:
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