Multi Unit Supervisor Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dynamic, results driven professional with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements seeking an exciting and challenging career opportunity within the highly sought after BNSF Railway organization. Intelligent, insightful and well-organized U.S. Army Veteran with excellent decision-making abilities and sound judgment who is ready to dominate this dynamic, growth-oriented role while leading the entire transportation industry in safety and innovation!

  • U.S. Military Veteran
  • Leadership
  • Integrity
  • Organizational Skills
  • EMT/CPR Certified
  • Risk Management/Avoidance
  • Safety Compliance/Enforcement
  • Preparing Reports
  • Time Management
  • Community Outreach
  • Quality Assurance
  • Situational Awareness
  • Strategic Planning
  • Troubleshooting Problems
  • Configuring Equipment
  • Customer Relations
  • Training & Development
  • Power Tools/Hand Tools
Texas State University San Marcos, TX, Expected in 05/2013 Associate of Arts : Fine Arts - GPA :
  • Received President's Honor Scholarship, Lone Star Scholarship and Coca-Cola Scholars Program Scholarship
  • Proud member of the Lions Club '11-'13
  • Graduated with 3.75 GPA
Splendora High School Splendora, TX Expected in 05/2005 High School Diploma : - GPA :
  • Member of the National Honor Society, the National Honor Roll, and Who's Who Among American High School Students
  • Awarded the President's Award for Educational Achievement and the Perfect Attendance Award
  • Voted "Best Dressed" Junior and Senior Year
  • Graduated with 4.46 GPA
Work History
Sonic Drive-In - Multi-Unit Supervisor
Garden City, GA, 04/2016 - Current
  • Reviews and interprets district financial information, along with other operational performance information, to determine strategies and recommendations to meet and exceed financial objectives.
  • Monitors staff performance ensuring adherence to policies, procedures, regulations, health codes, license requirements, safety standards and over-the-top service standards.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas. Spearhead regular maintenance and repair operations to keep building and equipment in peak condition.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings. Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Organized implementation of new banners, displays, and menus.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Tony C's Coal Fired Pizza - Nodal Network Systems Operator & Combat Medic
Cedar Park, TX, 04/2010 - 04/2018

Nodal Network Systems Operator-Maintainer

  • Installed, initialized, operated and performed field level maintenance on electronic nodal assemblages, combat net radios, ancillary communications equipment, all internal communications systems and communications security devices.
  • Designated as network controller in Brigade Combat Team Network Operations while executing installation, operation and preventive maintenance of Integrated System Control, Joint Network Management System, Detailed Planning and Engineering Module, as well as all other associated network management systems
  • Worked closely with network administrators and server engineers to ensure quality service while responding to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces utilizing various high-precision measuring tools, hand tools and machinery.
  • Developed standard operating procedures and document workflow's for current and future process steps withextreme emphasis on safety, accuracy and sustainability.

Combat Medic

  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on routine basis.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chemical and biological safety gear for battle scenarios.
  • Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios.
  • Remained composed and poised in physically demanding, high-stress situations and taught others how to remain same level-headed approach.
  • Honorably discharged after 8-year contract obligation expired.
Providence Health & Services - Restaurant General Manager
Santa Rosa, CA, 08/2006 - 03/2010
  • Prepared restaurant business plans by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Produced weekly schedules for 40+ staff members by strategically planning and designating shifts and hours.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Protected business, team members and customers by maintaining accurate records, monitoring inventories of food, beverages and other supplies while keeping operations in line with legal service requirements.
  • Trained staff on proper cooking procedures, cleanliness, safety regulations, and productivity strategies to ensure consistently high-quality and safe working environment devoted to ultimate guest satisfaction.
Sonic Drive-In - Shift Manager
City, STATE, 08/2004 - 08/2006
  • Coached and monitored crew members to optimize team performance and meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Increased overall team efficiency and productivity.
  • Developed new promotional strategies to increase customer base and market share, promoting various special events through diverse channels.
Operational Excellence Awards, Turnaround Operator Awards Successful management of multiple restaurants generating an excess of $10 million in annual revenue Certified Training Manager in an area of 18 restaurants Experienced in new store openings including hiring, training and developing management and staff

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Resume Overview

School Attended
  • Texas State University
  • Splendora High School
Job Titles Held:
  • Multi-Unit Supervisor
  • Nodal Network Systems Operator & Combat Medic
  • Restaurant General Manager
  • Shift Manager
  • Associate of Arts
  • High School Diploma

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