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Multi-Unit Supervisor Resume Example

Resume Score: 80%

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BA
MULTI-UNIT SUPERVISOR
Professional Summary

Proactive, results driven professional with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements seeking an exciting and challenging career opportunity within the highly sought after BNSF Railway organization. Intelligent, insightful and well-organized U.S. Army Veteran with excellent decision-making abilities and sound judgment who is ready to dominate this dynamic, growth-oriented role while leading the entire transportation industry in safety and innovation!

Skills
  • Military Training
  • Risk Management / Avoidance
  • Safety Compliance
  • Leadership
  • Integrity
  • Organizational Skills
  • Time Management
  • Preparing Reports
  • Quality Assurance
  • Customer Relations
  • Training & Development
  • Situational Awareness
  • Strategic Planning
  • Troubleshooting Problems
  • Power Tools / Hand Tools
  • Configuring Equipment
  • Repairing Systems
  • Installing Devices
  • Machinery
  • Wiring
Work History
04/2016 to CurrentMulti-Unit SupervisorCompany Name | City, State
  • Reviews and interprets district financial information, along with other operational performance information, to determine strategies and recommendations to meet and exceed financial objectives.
  • Monitors staff performance ensuring adherence to policies, procedures, regulations, health codes, license requirements, safety standards and over-the-top service standards.
  • Creates and deploys successful strategies to boost performance, streamline processes and increase efficiency in different areas. Spearhead regular maintenance and repair operations to keep building and equipment in peak condition.
  • Greets and interacts extensively with customers, promoting specials and providing details regarding key product offerings. Coordinates promotion of special menu items, motivating wait staff to increase sales of new and existing specials.
  • Resolves challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
04/2010 to 04/2018Nodal Network Systems Operator & Combat MedicCompany Name | City, State

Nodal Network Systems Operator-Maintainer (25N)

  • Installed, initialized, operated and performed field level maintenance on electronic nodal assemblages, combat net radios, ancillary communications equipment, internal communications systems and communications security devices.
  • Designated as network controller in Brigade Combat Team Network Operations while executing installation, operation and preventive maintenance of Integrated System Control, Joint Network Management System, Detailed Planning and Engineering Module, as well as all other associated network management systems
  • Worked closely with network administrators and server engineers to ensure quality service while responding to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces utilizing various high-precision measuring tools, hand tools and machinery. Read blueprints and schematics to correctly place equipment.
  • Developed standard operating procedures and document workflow's for current and future process steps with extreme emphasis on safety, accuracy and sustainability.

Combat Medic (68W)

  • Demonstrated strong commitment to quality care through continuous training and development.
  • Remained composed and poised in physically demanding, high-stress situations and taught others how to remain same level-headed approach.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chemical and biological safety gear for battle scenarios.
  • Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios.
  • Honorably discharged after 8-year contract obligation expired.
08/2006 to 03/2010Restaurant General ManagerCompany Name | City, State
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Set and enforced performance and service standards to keep consistent, high-quality and safe working environment devoted to customer satisfaction.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 80% food waste reduction.
  • Prepared restaurant business plans by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, and other materials. Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings each day.
08/2004 to 08/2006Shift ManagerCompany Name | City, State
  • Coached and monitored crew members to optimize team performance and meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Education
05/2013Associate of Arts | Fine ArtsTexas State University, City
  • Received President's Honor Scholarship, Lone Star Scholarship and Coca-Cola Scholars Program Scholarship
  • Proud member of the Lions Club '11-'13
  • Graduated with 3.75 GPA
05/2005High School DiplomaSplendora High School, City, State
  • Member of the National Honor Society, the National Honor Roll, and Who's Who Among American High School Students
  • Awarded the President's Award for Educational Achievement and the Perfect Attendance Award
  • Voted "Best Dressed" Junior and Senior Year
  • Graduated with 4.46 GPA
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Resume Overview

School Attended

  • Texas State University
  • Splendora High School

Job Titles Held:

  • Multi-Unit Supervisor
  • Nodal Network Systems Operator & Combat Medic
  • Restaurant General Manager
  • Shift Manager

Degrees

  • 05/2013 Associate of Arts | Fine Arts
    05/2005 High School Diploma

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