multi unit restaurant manager resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Proven Sales Record
Brand Standards Promotion
Staff Scheduling
Customer-Oriented
Customer Engagement
Staff Management
Organization and Prioritization
Operations Management
Employee Recruitment Expertise
Supervisory Skills
Training and Development
Performance Improvement
Complaint Resolution
Food Service Background
Conflict Resolution Techniques
Restaurant Operations Management
Schedule Coordination
Regulatory Compliance
Stable Work History
Shift Management
Adaptable
Experience
Multi-Unit Restaurant Manager, 10/2022 to Current Whataburger Restaurants Llc – Niceville, FL,
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Resolved and investigated complaints regarding service, food quality and accommodations.
Scheduled and directed staff in daily work assignments to maximize productivity.
Optimized profits by controlling food, beverage and labor costs.
Distributed food to service staff for prompt delivery to customers.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Coached staff on strategies to enhance performance and improve customer relations.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Inspected dining and serving areas for cleanliness and proper setup.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Explained goals and expectations required of trainees.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Promoted safe working conditions by monitoring safety procedures and equipment.
Delegated work to staff, setting priorities and goals.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Oversaw food preparation, production and presentation according to quality standards.
Trained new employees to perform duties.
Worked in close collaboration with team members to ensure customers received high-quality service.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Updated computer systems with new pricing and daily food specials.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Front Desk Agent, 11/2020 to 02/2023 Zermatt Resort – Midway, UT,
Handled payment processing and provided customers with receipts and proper bills and change.
Answered telephones and greeted visitors to assist, answer questions and direct.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Posted charges, updated accounts and issued bills to departing guests.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Responded to inquiries and room requests made online, by phone and via email.
Input customer data into reservation systems and updated to reflect room changes.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
Supervised daily operations of hotel front desk in absence of manager.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Offered dining information and helped guests organize local activities to enhance stay.
Stayed current on local attractions and special events to help guests with entertainment options.
Coordinated with internal departments to handle wide range of guest needs.
Facilitated successful front desk operations for high-volume hotel.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Communicated safety processes and procedures with customers during emergencies.
Leveraged software to confirm reservations and address guest needs.
Restaurant Supervisor, 10/2021 to 10/2022 Mckibbon Hospitality – Birmingham, AL,
Provide support for the front-of-house team, which may include opening or closing shifts as well as leading daily front-of-house restaurant operations and/or working in various positions as needed
Assist in supporting, directing and coaching the front-of-house restaurant team
Provide leadership guidance and assistance at the Point-of-Sale systems as needed
Assist with guest satisfaction checks and provide guest recovery as needed
Respond to and resolve guest issues quickly and effectively
Ensure high standards of customer service are met at all times
Ensure high standards of cleanliness and safety within the restaurant are met
Ensure food safety regulations and procedures are followed at all times
Ensure all state and federal alcohol service guidelines are followed at all times
Assist in the training and development of front-of-house team members
Assist in the scheduling of the front-of-house team as necessary.
Assist with coaching and counseling front-of-house team members as necessary
Recognize team members for high achievement
Delegate responsibilities to team members as appropriate
Consistently communicate all necessary information to the restaurant team
Work closely with all other leaders and team members and display good teamwork
Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
All other tasks as assigned
Education and Training
High School Diploma: , Expected in 06/2012 to West Orange High School - Winter Garden, FL GPA:
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