Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 12 years of progressive management experience to positively impact business operations.

  • Budgeting
  • Cost controls
  • Communications
  • Team building
  • Problem resolution
  • Operational improvement
  • Recruitment
  • Strategic Planning
  • Safe food handling
  • Team management
  • Business operations
  • Customer service
  • Business development and planning
  • Operational Oversight
  • Territory Management
  • Goals And Performance

Work History
04/2020 to Current Multi-Unit Restaurant Manager Whataburger Restaurants Llc | Overland Park, KS,
  • Establish budgets for each location
  • Orchestrate positive customer experiences at all stages by overseeing every area of restaurant operations.
  • Oversee food preparation and monitored safety protocols.
  • Coordinate and organize all restaurant inventory.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 17% food waste reduction.
  • Organize and oversee food service training to educate employees
  • Review pricing and order food ingredients, kitchen appliances and supplies.
  • Maintain high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Motivate staff to perform at peak efficiency and quality.
  • Set schedules for 50 staff by planning and designating shifts and hours.
  • Oversee balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Inspect preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
04/2018 to Current Church Financial Clerk Columbia Sportswear Company | Tinton Falls, NJ,
  • Establish itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
  • Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services.
  • Operate typing, adding, calculating, or billing machines.
  • Maintain financial or account records.
  • Perform audits to verify accuracy of financial data.
  • Operate office equipment.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Measure cash flow of $50,000 weekly
08/2016 to 04/2020 Regional Business Consultant North Carolina Subway Group | City, STATE,
  • Evaluated Subway restaurant operations in central North Carolina by conducting monthly store evaluation visits based on Subway standards and policies.
  • Provided verbal and written recommendations to improve any operational or profitability opportunities.
  • Ensured quality results by communicating, teaching, and coaching Subway standards.
  • Contributed to franchise results by exploring new opportunities to add value to the franchise.
  • Developed team culture of customer satisfaction.
  • Conducted staff meetings to convey communications from corporate.
  • Upheld food safety practices and delivery of safe food.
  • Accomplished goals of the Development Office as it pertains to store sales and operational goals as well as market growth to include new product introductions.
  • Assisted franchisees in achieving their operational and profitability goals.
  • Maintained regular communications with franchises, adhering to all standards as set forth by Subway.
  • Assisted franchisees with new store openings.
  • Accomplished additional assigned job- related projects in timely professional manner.
  • Evaluated performance and policies against metrics.
  • Developed and updated tracking spreadsheets using excel.
  • Generated reports of findings to help management with making key decisions.
  • Tracked and analyzed reports to determine needed improvements.
  • Identified objectives of Subway by analyzing feedback, observing consumers and collecting surveys.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Monitored social media and online sources for industry trends.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for franchisee meetings.
08/2005 to 08/2016 Store Manager North Carolina Subway-Charkhesht Inc | City, STATE,

* Created work schedules according to sales volume and number of employees.

  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Completed monthly profit and loss performance reports.
  • Oversaw, trained and encouraged numerous sandwich artist's, promoting culture of efficiency and performance.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Kept inventories accurate with daily cycle spot checks and weekly audits to identify and resolve variances.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing guest first training and encouraging use of listen and sympathize skills.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Live IQ.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Approved regular payroll submissions for employees within paychex software.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Planned budgets and authorized payments and merchandise returns.
  • Maintained strong knowledge in handling of perishable products in dairy, meat.
  • Analyzed and interpreted store trends with Live IQ to facilitate planning.
Expected in 05/2016 Associate of Applied Science | Business, Administration CENTRAL CAROLINA COMMUNITY COLLEGE, Sanford, NC, GPA:

GPA: 3.8

  • Member of Phi Beta Lambda
  • Dean's List fall & spring semester in 2015 and 2016
Phi Beta Lambda Member

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Job Titles Held:

  • Multi-Unit Restaurant Manager
  • Church Financial Clerk
  • Regional Business Consultant
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  • Associate of Applied Science

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