Multi Unit Restaurant Manager resume example

• Establish itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
• Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services.
• Operate typing, adding, calculating, or billing machines.
• Maintain financial or account records.
• Perform audits to verify accuracy of financial data.
• Operate office equipment.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Measure cash flow of $50,000 weekly

• Evaluated Subway restaurant operations in central North Carolina by conducting monthly store evaluation visits based on Subway standards and policies.
• Provided verbal and written recommendations to improve any operational or profitability opportunities.
• Ensured quality results by communicating, teaching, and coaching Subway standards.
• Contributed to franchise results by exploring new opportunities to add value to the franchise.
• Developed team culture of customer satisfaction.
• Conducted staff meetings to convey communications from corporate.
• Upheld food safety practices and delivery of safe food.
• Accomplished goals of the Development Office as it pertains to store sales and operational goals as well as market growth to include new product introductions.
• Assisted franchisees in achieving their operational and profitability goals.
• Maintained regular communications with franchises, adhering to all standards as set forth by Subway.
• Assisted franchisees with new store openings.
• Accomplished additional assigned job- related projects in timely professional manner.
• Evaluated performance and policies against metrics.
• Developed and updated tracking spreadsheets using excel.
• Generated reports of findings to help management with making key decisions.
• Tracked and analyzed reports to determine needed improvements.
• Identified objectives of Subway by analyzing feedback, observing consumers and collecting surveys.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Monitored social media and online sources for industry trends.
• Drove operational improvements which resulted in savings and improved profit margins.
• Developed team communications and information for franchisee meetings.

* Created work schedules according to sales volume and number of employees.

• Rotated merchandise and displays to feature new products and promotions.
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Completed monthly profit and loss performance reports.
• Oversaw, trained and encouraged numerous sandwich artist's, promoting culture of efficiency and performance.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Kept inventories accurate with daily cycle spot checks and weekly audits to identify and resolve variances.
• Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing guest first training and encouraging use of listen and sympathize skills.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Reconciled daily sales transactions to balance and log day-to-day revenue with Live IQ.
• Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Generated repeat business by delivering exceptional customer service and positive engagement.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Managed inventory control, cash control and store opening and closing procedures.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Approved regular payroll submissions for employees within paychex software.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Planned budgets and authorized payments and merchandise returns.
• Maintained strong knowledge in handling of perishable products in dairy, meat.
• Analyzed and interpreted store trends with Live IQ to facilitate planning.