Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Shift Leader with banquet management background. Extensive experience catering parties that served more than 200 guests. Customer relations, floor planning and menu development expertise.

  • Food plating and presentation
  • Marketing and advertising
  • Recipes and menu planning
  • Food preparation and safety
  • Dynamic, friendly hostess
  • Natural leader
  • Passion for customer satisfaction
  • Conflict resolution techniques
Work History
Multi-Unit Restaurant/Banquet Leader, 06/2010 to 02/2020
Tkc HoldingsCraigsville, VA,
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.

  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Coordinated 200 events throughout banquet spaces, including weddings, reunions and corporate meetings.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Adapted service based on customer requests and kitchen readiness.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
  • Used cash registers and credit card machines to cash out customers, handling average sale per table.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Monitored dietary restrictions and served guests with special needs.
  • Cleared dishes and glassware quickly following each course.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served appetizers, entrees and refilled beverages for events up to [Number] guests.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Arranged linens and table settings according to seating plan and event theme.
  • Smoothly circulated appetizer and drink trays around all events, offering selections to guests.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Answered guest questions about events and food services during [Type] events.
Warehouse Packer, 09/2005 to 05/2010
Northern Tool + EquipmentHickory, NC,
  • Wrapped pallets in shrink wrap prior to loading.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Packed, weighed and shipped items per customer specifications.
  • Checked products for damage or other issues before packing into boxes.
  • Compared shipment contents with orders to confirm accuracy.
  • Marking tools to mark and label containers, container tags and products.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Organized items on racks, shelves and bins to maintain established order.
  • Compared received packages against shipping documents.
  • Created shipping labels to complete daily order processing.
  • Labeled and shrink-wrapped pallets for shipment.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Reviewed orders to verify products met specifications.
  • Packed and loaded boxes into vehicles using care to prevent damage.
  • Packed and shipped items securely and effectively to minimize breakage.
Cashier Team Lead, 10/2008 to 04/2010
Jack In The BoxCity, STATE,
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Received and processed customer payments.
  • Displayed new stock and rotated existing products.
  • Evaluated professionalism of checkouts every and kept team members on top of cleaning tasks.
  • Increased customer loyalty and retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Prepared and submitted end-of-shift reports .
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
High School Diploma: , Expected in 06/2014
Santiago High School - Garden Grove, CA
  • Certified Food and Beverages, Crown Plaza Hotel

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School Attended

  • Santiago High School

Job Titles Held:

  • Multi-Unit Restaurant/Banquet Leader
  • Warehouse Packer
  • Cashier Team Lead


  • High School Diploma

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