, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Shift Leader with banquet management background. Extensive experience catering parties that served more than 200 guests. Customer relations, floor planning and menu development expertise.
Skills
Food plating and presentation
Marketing and advertising
Recipes and menu planning
Food preparation and safety
Dynamic, friendly hostess
Natural leader
Passion for customer satisfaction
Conflict resolution techniques
Work History
Multi-Unit Restaurant/Banquet Leader, 06/2010 to 02/2020 Tkc Holdings – Craigsville, VA,
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Interacted positively with customers while promoting hotel facilities and services.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Coordinated 200 events throughout banquet spaces, including weddings, reunions and corporate meetings.
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Adapted service based on customer requests and kitchen readiness.
Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Used cash registers and credit card machines to cash out customers, handling average sale per table.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Monitored dietary restrictions and served guests with special needs.
Cleared dishes and glassware quickly following each course.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Served appetizers, entrees and refilled beverages for events up to [Number] guests.
Checked identification to enforce age regulations for alcoholic beverages.
Provided friendly, courteous service to create memorable moments for guests.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Arranged linens and table settings according to seating plan and event theme.
Smoothly circulated appetizer and drink trays around all events, offering selections to guests.
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Answered guest questions about events and food services during [Type] events.
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