- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Shift Leader with banquet management background. Extensive experience catering parties that served more than 200 guests. Customer relations, floor planning and menu development expertise.
- Food plating and presentation
- Marketing and advertising
- Recipes and menu planning
- Food preparation and safety
| - Dynamic, friendly hostess
- Natural leader
- Passion for customer satisfaction
- Conflict resolution techniques
|
Multi-Unit Restaurant/Banquet Leader, 06/2010 to 02/2020
Tkc Holdings – Craigsville, VA,
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Interacted positively with customers while promoting hotel facilities and services.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Coordinated 200 events throughout banquet spaces, including weddings, reunions and corporate meetings.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Adapted service based on customer requests and kitchen readiness.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Used cash registers and credit card machines to cash out customers, handling average sale per table.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Monitored dietary restrictions and served guests with special needs.
- Cleared dishes and glassware quickly following each course.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served appetizers, entrees and refilled beverages for events up to [Number] guests.
- Checked identification to enforce age regulations for alcoholic beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Arranged linens and table settings according to seating plan and event theme.
- Smoothly circulated appetizer and drink trays around all events, offering selections to guests.
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Answered guest questions about events and food services during [Type] events.
Warehouse Packer, 09/2005 to 05/2010
Northern Tool + Equipment – Hickory, NC,
- Wrapped pallets in shrink wrap prior to loading.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Packed, weighed and shipped items per customer specifications.
- Checked products for damage or other issues before packing into boxes.
- Compared shipment contents with orders to confirm accuracy.
- Marking tools to mark and label containers, container tags and products.
- Loaded merchandise into specific packages suited for product dimensions.
- Organized items on racks, shelves and bins to maintain established order.
- Compared received packages against shipping documents.
- Created shipping labels to complete daily order processing.
- Labeled and shrink-wrapped pallets for shipment.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Reviewed orders to verify products met specifications.
- Packed and loaded boxes into vehicles using care to prevent damage.
- Packed and shipped items securely and effectively to minimize breakage.
Cashier Team Lead, 10/2008 to 04/2010
Jack In The Box – City, STATE,
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Received and processed customer payments.
- Displayed new stock and rotated existing products.
- Evaluated professionalism of checkouts every and kept team members on top of cleaning tasks.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
- Prepared and submitted end-of-shift reports .
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
High School Diploma: , Expected in 06/2014
Santiago High School - Garden Grove, CA
GPA:
- Certified Food and Beverages, Crown Plaza Hotel
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