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multi unit manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I have found that you can manage on any platform as long as people is your craft. Identifying and developing people is the first stage to helping create a diverse and seasoned talent pool within your brand. I am a seasoned manager with proven business acumen and 7+ years of comprehensive experience. Polished in maintaining budgets and creating and implementing successful policies and procedures. Analytical and diligent professional committed to improving operational efficiency and maximizing profitability. Meticulous leader and strategic planner with comprehensive managerial acumen. Have managed multiple units before as well as worked in many new store openings and helping to develop and grow struggling locations to success. During my first Freddy's opening week we did over $100,000 that week. Out of the top 5 busiest days in Freddy's history at the time, that location owns 3; First, second, and forth. Very quick learner and always wanting to soak in new lessons and management styles to further round myself.

Skills
  • Great with people
  • Building customer and vendor lasting relationships
  • Scheduling
  • Creating a budget to match and run our 23% labor goal
  • Food ordering
  • Creating and managing policies and procedures.
  • Adaptable
  • Project scope
  • Networking abilities
  • Employee development
  • Financial administration
  • Schedule management
  • Communication skills
  • Leadership and team building
  • Used to working 50+ hours per week
  • Can lead, manage, and develop a team into growing stronger and more efficient while identifying who has potential to move up within company
  • Good at diffusing conflict or high tension situations
  • Creating systems within company that help promote communication and efficiency
  • Excel in new store openings
  • Servsafe certified
Experience
Multi- Unit Manager, 09/2016 - 07/2018
Titlemax, Inc. Winder, GA,

When I started at Freddy's I went in as the supervisor looking for new opportunity and growth. Due to delays on store opening due to construction, I had the opportunity to travel with the Franchise Business Coaches for over a year with focus on opening new stores and developing struggling stores while outlining a path of success. Once our first location was finally opened in Grand Junction, I was acting manager until we opened our second location, 3 months later. During this time I was managing both locations for over a year while overseeing the development of third location within our franchise. With no General Managers beneath me, I adapted to a management style that was flexible and moldable to manage multiple locations at a time.

  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Assessed business expenditures and financial trends to implement realistic company budgets.

Reference: Elana Siruta: (316) 734-1370

General Manager, 01/2020 - Current
Noble House Hotels And Resorts Sunny Isles Beach, FL,

I came into Kneaders Cafe and Bakery right before the pandemic and was able to be tutored by Sarah Warner. With heavy managerial experience underneath my belt, I was looking for a solid and trustworthy company to settle in and grow within. During my time with Kneaders, I have had the opportunity to utilize my experience and consistently produce quality numbers as well as grow the brand as a whole. I have has the great opportunity to mentor under Tony Venafro as well as support our market when needed. I have been able to help grow an already well established restaurant as well as identify and train potential talent within the brand. With a well developed management team underneath me, I have been able to support and help train different locations and other GMs as necessary. I have traveled and offered support many times within the brand and am always looking to improve my development using the three pillars of the brand in mind.

  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Reference: Tony Venafro: (804) 833-2683
Assistant General Manager, 09/2018 - 05/2019
Cafe Rio Inc. City, STATE,

Cafe Rio was a different style of restaurant than I was accustomed to, and I used my time with the company to learn and develop myself into a restaurant manager that can transcend all styles of restaurant.

  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Met business targets with streamlined operations strategies.
  • Enhanced team engagement and performance with daily updates and informational meetings.
Education and Training
: Business Administration And Management, Expected in
-
Colorado Mesa University - Grand Junction, CO,
GPA:
Status -

I attended CMU for 1.5 years when I first moved to Grand Junction. I learned a lot in the business field but the overwhelming expense became too much for me to continue. Though I want to attend more school and am extremely open to it, I currently can't afford to. I left when I got a good job opportunity to help support my life. I actively use the business strategies and concepts in my every day management style. All of the concepts specifically involved people and their development within business.

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Resume Overview

School Attended

  • Colorado Mesa University

Job Titles Held:

  • Multi- Unit Manager
  • General Manager
  • Assistant General Manager

Degrees

  • Some College (No Degree)

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