Multi Unit Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and task and training. Motivated to learn, grow and excel. Multi Store Manager with over 9 years of successful experience in customer service and sales. Recognized consistently for performance excellence and contributions to success in the industry.

  • Employee scheduling
  • Coaching and mentoring
  • Team management
  • Sales
  • Sales Goals
  • Effective leader
  • Staff training/development
  • Business operations
  • Client Needs Assessment
Work History
Multi-Unit Manager, 01/2013 to Current
OtgHouston, TX,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Cultivated and strengthened lasting client relationships using excellent customer service.
  • Tracked and analyzed profitability and key metrics to improve overall profitability.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Oversaw and improved product, services, and package sales through efficient coordination of daily operations.
  • Maintained cleanliness and organizational workspace, working closely with employees to systemize tasks.
  • Upheld great standards of leadership for employees, consistently leading by example.
  • Drove year-over-year business growth while leading operations.
  • Coordinated team meetings to educate team members on best practices to optimize and maximize productivity.
  • Created and managed spreadsheets for payroll an Goal calculations.
  • Coached team on effective upselling and rebuttale methods.
Assistant Manager, 01/2012 to 01/2013
The Cato CorporationMorrisville, NC,
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily numbers.
  • Helped with planning schedules and delegating assignments to meet demands.
  • Met or exceeded monthly sales goals as team leader by sales.
  • Educated customers on promotions to enhance sales.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • ReStocked empty shelves and assembled products neatly on shleves and in displays to prepare for opening shift.
Guest Service Associate, 01/2010 to 12/2012
Cumberland FarmsBrockton, MA,
  • Assisted and educated guests on waxing frequency.
  • Updated customer accounts with add-on room charges.
  • Collaborated with team members to handle guest request from check-in through check-out.
  • Provided guests with above-and-beyond customer service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Recommended packages to ensure they are saving money on each visit.
  • Handled unsatisfied guest or any issues that may have occurred.
  • Oversaw fast-paced front desk operations to ensure smooth flow with multiple rooms running at once and seeing guest every 15 minutes.
  • Used quick response and dynamic service skills to build relationships with guests, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond and book reservations and to inquiries about our services.
Assistant Hairstylist, 01/2009 to 12/2009
Salon SouthCity, STATE,
  • Greeted each Client at the door and offered them complimentary beverages.
  • Provided hair treatments to customers, including shampoos, root touch ups, deep conditioning treatment etc.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Entertained children during cuts to allow guardians to fully focus on appointment services.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Washed and sanitized linens, equipment and salon tools.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
High School Diploma: , Expected in 06/2011
Westfield High School, NJ - Westfield, NJ,
No Degree: Personal Development And Coaching Program, Expected in
High Performance Institue - Arizona,

High Performance Institute Masters program is world leading think tank and advanced training on subject of human high performance. High performance institute continues to lead in research, training, and development.

This Personal development coaching program is lead by Brandon Burchard, the worlds leading high performance coach and a top 100 most followed public figure. Brandon Burchard is the #1 New York TImes bestselling author and high performance coach.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Westfield High School, NJ
  • High Performance Institue
Job Titles Held:
  • Multi-Unit Manager
  • Assistant Manager
  • Guest Service Associate
  • Assistant Hairstylist
  • High School Diploma
  • No Degree

Similar Resume

View All
Multi Unit Manager
Multi Unit Manager
Multi-Unit Manager