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Multi-Unit Manager Resume Example

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MULTI-UNIT MANAGER
Summary

Management executive offering Sales expertise gained through 6 years of retail successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying customers issues and integrating sound solutions to achieve the best results. Strong relationship builder works well with stakeholders and corporate teams.

Skills
  • Progress monitoring
  • Crew supervision
  • Inventory management
  • Project organization
  • Customer service
  • MS Office
  • Business operations
  • Team building
  • Operational improvement
  • Team management
  • Relationship development
  • Problem resolution
  • CCTV
  • Supervision
  • Planning and coordination
  • Administrative support
  • Communications
  • Process improvement
  • Organization
Experience
Multi-Unit Manager / InMotion Entertainment - Atlanta , GA10/2019 - Current
  • Delivered operating reports to Regional Management to demonstrate project progress.
  • Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
  • Kept crew members on schedule at diverse sites and prepared schedules to carry out accurate work at required times.
  • Tackled additional shifts to meet challenging project demands and customer schedule requirements.
  • Achieved cost-savings by developing functional solutions to customer problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new sales and training opportunities.
  • Recognized by management for providing exceptional customer service on multiple occasion over the years.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Handled all delegated tasks, including shipment, inventory, banking , supply orders and scheduling.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated technical and headphone knowledge through online training and company trips.
Store Manager / InMotion Entertainment - Atlanta , GA08/2017 - 10/2019
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Restocked inventory upon shipment arrival and checked merchandise into Microsoft Dynamics NAV system to maintain accurate records.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Oversaw POS operations and cash management to reduce errors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Implemented succession planning by training and developing 5 associates into leadership positions.
Assistant Store Manager / InMotion Entertainment - Atlanta , Georgia 05/2015 - 08/2017
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Administrative Assistant / Thomas Kennedy Sampson & Tompkins LLP - Atlanta , GA05/2013 - 07/2016
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Education and Training
Westwood College - Atlanta , GA05/2014Associate of Applied Science: Business Administration And Management
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Resume Overview

Companies Worked For:

  • InMotion Entertainment
  • Thomas Kennedy Sampson & Tompkins LLP

School Attended

  • Westwood College

Job Titles Held:

  • Multi-Unit Manager
  • Store Manager
  • Assistant Store Manager
  • Administrative Assistant

Degrees

  • Westwood College - Atlanta , GA 05/2014 Associate of Applied Science : Business Administration And Management

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