Multi-Unit Manager Resume Example
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MULTI-UNIT MANAGER
Summary
Management executive offering Sales expertise gained through 8 years of retail experience and expertise. Motivating leader with history of building, training and managing successful teams. Proficient at identifying customers issues and integrating sound solutions to achieve the best results, and more revenue. Strong relationship builder works well with stakeholders and corporate teams.
Skills
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Experience
Area Manager / Planet Fitness Inc. - Merrimack , NH10/2019 - Current
- Delivered operating reports to Regional Management to demonstrate project progress.
- Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
- Kept crew members on schedule at diverse sites and prepared schedules to carry out accurate work at required times.
- Tackled additional shifts to meet challenging project demands and customer schedule requirements.
- Achieved cost-savings by developing functional solutions to customer problems.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Collaborated with others to discuss new sales and training opportunities.
- Recognized by management for providing exceptional customer service on multiple occasion over the years.
- Improved customer satisfaction by finding creative solutions to problems.
- Created agendas and communication materials for team meetings.
- Handled all delegated tasks, including shipment, inventory, banking , supply orders and scheduling.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated technical and headphone knowledge through online training and company trips.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Maintained professional network of potential clients and business opportunities.
Store Manager / Mcdonald's - Allentown , PA08/2017 - 10/2019
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Corrected operational discrepancies by developing and executing process improvements.
- Oversaw company merger to drive seamless transition and integration of operations.
- Restocked inventory upon shipment arrival and checked merchandise into Microsoft Dynamics NAV system to maintain accurate records.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Oversaw POS operations and cash management to reduce errors.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Implemented succession planning by training and developing 5 associates into leadership positions.
Assistant Store Manager / Big Yellow Group - Richmond , VA05/2015 - 08/2017
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Assessed, optimized and elevated operations to target current and expected demands.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Administrative Assistant / Wood Plc - Narrows , VA05/2013 - 07/2016
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Supervisor / Paradies Lagardère Travel Retail - Fort Myers , FL03/2013 - 05/2014
- Complied with company policies, objectives and communication goals.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Developed position rotation to support continuous improvement and operator development.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Organized team efforts to maximize production, efficiency and customer satisfaction.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
- Managed proper set-up of advertisements and presentation of new offerings.
- Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education and Training
Westwood College - City, State05/2014Associate of Applied Science: Business Administration And Management
Community Service
I am a board member of a Non-profit organization. We host food drives and other charitable events each month. These events allow us to share our passion of giving to the underserved communities in the city of Atlanta and neighboring areas. As a board member I :
- Plan and organize weekly board meetings
- Facilitate community development meetings to strategize and plan charitable events
- Mobilize a team of 35-40 volunteers
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Resume Overview
School Attended
- Westwood College
Job Titles Held:
- Area Manager
- Store Manager
- Assistant Store Manager
- Administrative Assistant
- Supervisor
Degrees
- Westwood College -
City,
State
05/2014 Associate of Applied Science : Business Administration And Management
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