Multi Unit Manager Resume Example Deli Delicious

MULTI-UNIT MANAGER

Professional Summary

Talented leader offering over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Accomplishments

Achieved the highest Restaurant Performance Evaluation scores.

Received Community Service awards from different community Partner American Cancer Society, LLS, Central East High School.

Work History

Deli Delicious - Multi-Unit ManagerFresno, CA11/2018 - Current

Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Carefully interviewed, selected, trained and supervised staff.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Reconciled cash and credit card transactions to maintain accurate records.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Promoted business through participation in and sponsorship of community events, including American Cancer Society.
Skillfully interacted with external vendors to obtain best quality in pricing and product.

Piazza Del Pane - Restaurant ServerFresno, CA11/2018 - Current

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked identification to enforce age regulations for alcoholic beverages.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Olive Garden - Restaurant ServerFresno, CA06/2017 - 06/2019

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked identification to enforce age regulations for alcoholic beverages.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Skills

Food preparation and safety
Performance improvement
Marketing and advertising
Passion for customer satisfaction
Cost-controls
Staff Scheduling
Staff Management

Order delivery practices
Inventory control and record keeping
Food service background
Point of Sale (POS) system operation
Recruitment
Conflict resolution techniques

Education

06/1990Herbert Hoover High SchoolFresno, CAHigh School Diploma

Fresno City CollegeFresno, CA

Resume Overview

Companies Worked For:

Deli Delicious
Piazza Del Pane
Olive Garden

School Attended

Herbert Hoover High School
Fresno City College

Job Titles Held:

Multi-Unit Manager
Restaurant Server

Degrees

High School Diploma

Multi-Unit Manager Resume Example

Resume Score: 80%

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