Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Dedicated Multi-Unit General Store Manager with more than 15 years in store management. Highly effective leader that coaches my team to create a guest-centric environment and drive top-line sales growth utilizing organic selling techniques.
Skills
Strong business acumen
Exceptional communication skills
Efficient multi-tasker
Effective leader
Highly organized
Empowers high-performing sales teams
Goal-oriented
Excellent ability to coach and develop top talent
Work History
Multi-Unit General Manager, 03/2016 to Current Two Men And A Truck – Livingston, NJ,
Created, managed and executed business plan and communicated company vision and objectives to motivate teams using" I believe you believe".
Trained, coached and mentored staff to support smooth adoption of all new programs and initiatives helping them through the change curve.
Implemented operational strategies and effectively built internal customer loyalty through transparency and being a servant leader.
Mentored and promoted two Sales Leads to Assistant Store Managers.
Mentored and promoted several Sales associates to Sales Leads.
Currently have two Assistant Store Managers ready for Store Manager Positions.
Currently every member of my team is either being trained or is already ready for their next role.
Have successfully motivated staff in two stores through an unprecedented labor shortage without losing anyone.
General Manager, 01/2014 to 03/2016 Rush Enterprises – Boise, ID,
Sales results +25% YOY for 2015
Shrink results -1.7% YOY for 2015
Consistently on target with payroll
Managed staff of 20-25 sales associates (30-35 during Holiday), 4 team leaders and 4 assistant managers.
Promoted 3 associates and consistently mentored for next level positions.
Conducted business analysis that results in the planning and directing of employees to meet or exceed budgeted store and salon sales, expenses, profit and productivity goals in support of district/region strategy.
Promoted and developed ULTA sales and loyalty programs to meet or exceed goals.
Managed sales floor and drove retail and salon sales by: addressing customer concerns, coaching employees, and mitigating product loss.
Communicated with employees through daily warm-ups, store, department and individual sales goals.
Scheduled management and retail staff effectively in consideration of store traffic, store Profit & Loss statement and key store initiatives using an automated scheduling tool.
Managed and processed payroll for the store.
Motivated and led management team to consistently deliver an uplifting experience for the customer.
Recruited, assessed and hired qualified management team and staff candidates using an on-line application tool in accordance with company hiring policies and procedures.
Facilitated the New Hire orientation process and all store internal and external sales and product training and education, as well as employee learning maps.
Implemented and facilitated key programs to effectively train and develop staff in the areas of customer service, product knowledge, inventory control and merchandising.
Ensured all company policies, standards and procedures are communicated effectively and are implemented, maintained and followed in a consistent manner.
Executed full-cycle performance management process for store management direct report positions.
Effectively communicated strategy and store direction in alignment with company initiatives to all store employees via appropriate channels.
Executed Key Corporate Communication actions, updates Communication Boards and addresses weekly mailings to the Corporate office.
Managed Impact Shrink Program.
Responsible for the POS system and all related procedures.
Conducted open and close procedures.
Store Manager, 08/2004 to 01/2014 Spencer Gifts, Llc – La Mirada, CA,
Sales results +16% YOY for 2013
Shrink results - 1.5% YOY for 2013
Consistently on target with payroll
Managed staff of 15-25 sales associates (40-50 during Holiday), 2 team leaders and 1 assistant managers.
Promoted 7 associates and continued to mentor for next level positions.
Delivered sales plan through effective management/delegation of store and operational tasks.
Attracted, hired, developed, inspired and retained top talent- Coached and developed to maximize the success and selling potential of all associates.
Built schedules leveraging business acumen to increase sales.
Set and reinforced clear and aligned expectations, performance, results and accountability with all associates.
Effectively and fairly managed to drive high performance of all associates.
Built a team that worked well together based on the needs of the store.
Ensured onboarding and continued training of the associates.
Analyzed the business and created/communicated clear action plans that optimize results and ensure effective execution of all activities.
Ensure team communication; reinforcing that associates at every level are focused and accountable to selling.
Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
Direct workforce management activities.
Set the direction and goals for the day/shift when associates arrive for work.
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
Make good, fact-based shopkeeper decisions that keep the store full and abundant.
Execute and sustain Magazine direction to optimize business and bring the product story to life.
Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences.
Lead consistent focus on delivering emotionally engaging customer experiences.
Implement company selling strategies.
Execute visual standards and maintain a safe, inviting store appearance.
Direct inventory management activities.
Manage controllable expenses.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive .
Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues.
Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities.
Maintain policies and procedures.
Incorporate Loss Prevention and safety messages into daily operations.
Education
Associate of Arts: Computers/Accounting, Expected in Bucks County College - Newtown, PA GPA:
Associate of Arts: Computers/Accounting, Expected in Florida State College at Jacksonville - Jacksonville, FL GPA:
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