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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Multi-Unit General Store Manager with more than 15 years in store management. Highly effective leader that coaches my team to create a guest-centric environment and drive top-line sales growth utilizing organic selling techniques.

Skills
  • Strong business acumen
  • Exceptional communication skills
  • Efficient multi-tasker
  • Effective leader
  • Highly organized
  • Empowers high-performing sales teams
  • Goal-oriented
  • Excellent ability to coach and develop top talent
Work History
Multi-Unit General Manager, 03/2016 to Current
Two Men And A TruckLivingston, NJ,


  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams using" I believe you believe".
  • Trained, coached and mentored staff to support smooth adoption of all new programs and initiatives helping them through the change curve.
  • Implemented operational strategies and effectively built internal customer loyalty through transparency and being a servant leader.
  • Mentored and promoted two Sales Leads to Assistant Store Managers.
  • Mentored and promoted several Sales associates to Sales Leads.
  • Currently have two Assistant Store Managers ready for Store Manager Positions.
  • Currently every member of my team is either being trained or is already ready for their next role.
  • Have successfully motivated staff in two stores through an unprecedented labor shortage without losing anyone.


General Manager, 01/2014 to 03/2016
Rush EnterprisesBoise, ID,
  • Sales results +25% YOY for 2015
  • Shrink results -1.7% YOY for 2015
  • Consistently on target with payroll
  • Managed staff of 20-25 sales associates (30-35 during Holiday), 4 team leaders and 4 assistant managers.
  • Promoted 3 associates and consistently mentored for next level positions.
  • Conducted business analysis that results in the planning and directing of employees to meet or exceed budgeted store and salon sales, expenses, profit and productivity goals in support of district/region strategy.
  • Promoted and developed ULTA sales and loyalty programs to meet or exceed goals.
  • Managed sales floor and drove retail and salon sales by: addressing customer concerns, coaching employees, and mitigating product loss.
  • Communicated with employees through daily warm-ups, store, department and individual sales goals.
  • Scheduled management and retail staff effectively in consideration of store traffic, store Profit & Loss statement and key store initiatives using an automated scheduling tool.
  • Managed and processed payroll for the store.
  • Motivated and led management team to consistently deliver an uplifting experience for the customer.
  • Recruited, assessed and hired qualified management team and staff candidates using an on-line application tool in accordance with company hiring policies and procedures.
  • Facilitated the New Hire orientation process and all store internal and external sales and product training and education, as well as employee learning maps.
  • Implemented and facilitated key programs to effectively train and develop staff in the areas of customer service, product knowledge, inventory control and merchandising.
  • Ensured all company policies, standards and procedures are communicated effectively and are implemented, maintained and followed in a consistent manner.
  • Executed full-cycle performance management process for store management direct report positions.
  • Effectively communicated strategy and store direction in alignment with company initiatives to all store employees via appropriate channels.
  • Executed Key Corporate Communication actions, updates Communication Boards and addresses weekly mailings to the Corporate office.
  • Managed Impact Shrink Program.
  • Responsible for the POS system and all related procedures.
  • Conducted open and close procedures.

 

Store Manager, 08/2004 to 01/2014
Spencer Gifts, LlcLa Mirada, CA,
  • Sales results +16% YOY for 2013
  • Shrink results - 1.5% YOY for 2013
  • Consistently on target with payroll
  • Managed staff of 15-25 sales associates (40-50 during Holiday), 2 team leaders and 1 assistant managers.
  • Promoted 7 associates and continued to mentor for next level positions.
  • Delivered sales plan through effective management/delegation of store and operational tasks.
  • Attracted, hired, developed, inspired and retained top talent- Coached and developed to maximize the success and selling potential of all associates.
  • Built schedules leveraging business acumen to increase sales.
  • Set and reinforced clear and aligned expectations, performance, results and accountability with all associates.
  • Effectively and fairly managed to drive high performance of all associates.
  • Built a team that worked well together based on the needs of the store.
  • Ensured onboarding and continued training of the associates.
  • Analyzed the business and created/communicated clear action plans that optimize results and ensure effective execution of all activities.
  • Ensure team communication; reinforcing that associates at every level are focused and accountable to selling.
  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
  • Direct workforce management activities.
  • Set the direction and goals for the day/shift when associates arrive for work.
  • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
  • Make good, fact-based shopkeeper decisions that keep the store full and abundant.
  • Execute and sustain Magazine direction to optimize business and bring the product story to life.
  • Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences.
  • Lead consistent focus on delivering emotionally engaging customer experiences.
  • Implement company selling strategies.
  • Execute visual standards and maintain a safe, inviting store appearance.
  • Direct inventory management activities.
  • Manage controllable expenses.
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive .
  • Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues.
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities.
  • Maintain policies and procedures.
  • Incorporate Loss Prevention and safety messages into daily operations.

 

Education
Associate of Arts: Computers/Accounting, Expected in
Bucks County College - Newtown, PA
GPA:
Associate of Arts: Computers/Accounting, Expected in
Florida State College at Jacksonville - Jacksonville, FL
GPA:

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School Attended

  • Bucks County College
  • Florida State College at Jacksonville

Job Titles Held:

  • Multi-Unit General Manager
  • General Manager
  • Store Manager

Degrees

  • Associate of Arts
  • Associate of Arts

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