Multi Unit General Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

GENERAL MANAGER Manager and Sales driven professional with 20 years of experience, a strong ability to identify opportunities for revenue growth and develop a dynamic team to support the company objectives. Driven hands-on General Manager with expertise in business and team development, leadership, proven track record of maximizing sales performance and driving profitability. Ability to adapt to situations to find the best resolution. Ability to analyze P&L and implement plan of actions to reduce costs and increase revenue. Extensive managerial skills with strong communication, planning, organizational, and decision-making ability. Mentor staff and encourage team environment for high levels of employee morale and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

  • Technical Proficiency
  • Corrective Actions
  • Operational Efficiency
  • Performance Monitoring
  • Customer Satisfaction
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Inventory Accuracy
  • Profitability Assessments
  • Revenue Generation
  • Goal Attainment
Work History
Multi-Unit General Manager, 01/2013 to 12/2021
Two Men And A TruckMemphis, TN,
  • Personally-oversee overall operations of the store including leadership and development of the team as well as ensuring a superior guest experience
  • Exceeds financial objectives by forecasting yearly sales revenue, analyzing monthly P&L and weekly variances
  • Maintains cost of goods between -.50% to +.25% consistently for over 7 years
  • Minimizes labor costs by adjusting schedules as needed
  • Increase sales up to 48.30% monthly and up to 24.67% quarterly as well as performance requirements up to 55.46% on a weekly basis by establishing plan of action
  • Responsible for training and developing new general managers, as needed, on day to day operations, report, staffing, budgeting and forecasting
  • Responsible for direct oversight for multiple location as needed
  • Holds team member(s) accountable to corporate and franchise standards
  • Conducts team member(s) quarterly reviews
  • Commends team member(s) for good performance
  • Reviews applications and resumes for interview/hiring process to retain a diverse team of exceptional talent
  • Developed and executes strict training process to ensure all new team members are thoroughly train
  • Establish superior rapport for repeat business
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Rotated merchandise and displays to feature new products and promotions.
Ps Business ParksGlendale, CA,
  • With daily operations and provided outstanding customer service
  • Maintained 90-95% full capacity for 500+ units
  • Ensured curb appeal were maintained
  • Assisted reservation and walk in customers in renting units and understanding lease agreements
  • Conducted daily unit inspection to confirm vacancies and ensuring rented units was secured
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
STORE MANAGER, 01/2006 to 01/2012
La-Z-Boy, Inc.Yorba Linda, CA,
  • Supported the overall shopping environment of a high volume store by executing visual marketing accordingly while ensuring staff was well trained and provided best in class customer service
  • Ranked top 100 in the company for 3 consecutive year after promoted to Store Manager
  • Recruited, trained, assessed, developed and retained employees who was committed to providing outstanding customer service
  • Ensured a low-risk status by conducting weekly inventory counts, reconciling daily transactions accurately and practicing effective loss prevention methods
  • Executed team goals and exceeded expectations
  • Built great customer relations for repeat business
  • Delegated tasks to ensure proper completion
  • Provided feedback to store associates by assessing and conducting performance coaching as well as ensuring annual reviews was presented in a timely manner
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
SALES MANAGER, 01/2000 to 01/2006
Rhi MagnesitaYork, PA,
  • Managed the store’s day to day sales and financial goals while providing exceptional customer service
  • Demonstrated success in sales by exceeding sales goals set on a monthly basis by up to 20%
  • Maintained accurate quarterly inventory by analyzing shipment reports and daily sales every week
  • Supervised team members’ customer engagement and engraving techniques as well as inventory and cash handling
  • Interviewed, hired, trained and prepared schedules based on payroll limitations
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Associate of Arts: Business Management, Expected in 2023
Houston Community College - Houston, TX
Associates Degree: Accounting and Finance, Expected in 2019
Southern New Hampshire University - ,
High School Diploma: , Expected in 2002
Little Rock Central High School - ,

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Resume Overview

School Attended

  • Houston Community College
  • Southern New Hampshire University
  • Little Rock Central High School

Job Titles Held:

  • Multi-Unit General Manager


  • Associate of Arts
  • Associates Degree
  • High School Diploma

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