Multi-Unit General Manager Resume Example
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MULTI-UNIT GENERAL MANAGER
Executive Profile
Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully drive sales, cut costs, streamline operations and increase productivity.
Skill Highlights
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Core Accomplishments
Strategic/Project Management:
- Spearheaded major store-wide renovation over 9 months while achieving a 7% comp sales increase.
- Developed sales plans and forecasts for 15 business units.
- Managed 7 mass hire events for new store openings hiring over 700 new exempt and non-exempt employees.
- Authored and facilitated training for a new company initiative to boost sales.
- Developed and designed several POP marketing campaigns rolled out company wide.
Human Resources:
- Developed 110 people to higher level positions.
- Served as District Captain of HR and Salary Costs Management for 2 years.
- Lead several major company change initiatives including changes to operational procedures, restructuring, and mandated RIF events.
Staff Development:
- Launched well-received program of professional and leadership development courses for all staff.
- Established a developmental action plan to empower associates interested in management opportunities.
Professional Experience
Multi-Unit General Manager04/2013 - 05/2015Compass Group Usa IncPurchase , NY
Managed mutiple business units; apparel divisions, home goods, furniture, window, salon, Sephora, optical, portrait, custom decorating.
- Moved store from bottom quartile, ranked 1061 in Co in 2013 to 1st quartile, ranked 216 in 2014 of 1100 stores.
- Improved 2015 ranking to 1st in District and 41st in company 2014.
- Improved customer service metrics 16 points over prior year results.
Area Manager10/2012 - 04/2013Cam ServicesAnaheim , CA
- Oversight of 15 retail/food & beverage locations under the Landry's umbrella.
- Recognized for 2nd highest sales volume in the Landry's retail division for 2012.
- Served in the dual role of Director of Retail Operations at the Golden Nugget Hotel & Casino, owned by Landry's.
Multi-Unit General Manager06/2010 - 10/2012Compass Group Usa IncRoanoke , VA
Managed mutiple business units; apparel divisions, home goods, furniture, window, salon, Sephora, optical, portrait, custom decorating.
- Improved and sustained Customer Service scores from 4th quartile performance to 1st quartile performance across 15 metrics.
- Top store in Net Promoter Ranking (Likelihood to recommend) 2012.
General Manager05/2007 - 03/2010Vitas HealthcareWest Allis , WI
- Outlet Store Atlantic City, NJ
- #1 Store in Eastern Zone in Sales % to Plan and comp to LY
- #2 Store in company for 2008 comp over LY; up from bottom 10% of company (1100 stores) upon takeover of assignment.
- Increased Customer Service scores, outperforming Company, Region, Outlet Division.
- Store Manager, Non-Outlet Store Turnersville, NJ
- #3 store in company in Average Sale 2007, Moved from $22 average to $45 over 12 months, resulting in sales increase over plan.
- Developed 8 team members to promotional opportunities in 2007.
General Manager 01/2005 - 01/2007Vitas HealthcareClermont , FL
- Executed store-wide remodel in one third of allotted time-frame and well within budgets allowing for positive employee morale and nonexistent disruption to customer service and accessibility.
- Remodel plan and performance was recommended as a company "Best Practice".
- Successfully managed university partnerships to drive Back To School season with ramp-ups in sales volume during seasonal peaks, moving the store rank from 125th to the top ten in sales volume in the company for the period.
Merchandising Assistant Store Manager / Co-Store Manager02/1994 - 06/2002Home DepotCity , STATE
- Oversight and ownership of 9 P&L to a total volume of 48 million.
- Responsible for in-stock condition, allocation, placement, clearance, purchasing, and open-to-buy.
- Lead many successful sales driving events.
- Assisted in the opening of 6 new store locations, managed mass hire events, facilitated orientations, and merchandised new product sets.
- Drove fund raising efforts as President of Employee Fund Committee over 5 years, bringing fund from $500.00 to $10,000.
- Planned and managed multiple offsite events for up to 600 attendees.
- Authored curriculum for and implemented a multiple district sales training program in cross merchandising and basic merchandising to drive sales.
- Traveled throughout districts providing training and support to store management in merchandising to drive sales.
Education
BA:Thomas Edison State CollegeGPA: GPA: 3.89GPA: 3.89
MBA:Walden University - LeadershipGPA: GPA: 3.17Leadership GPA: 3.17
Skills
Adobe Illustrator, Adobe Photoshop, basic, budgets, Customer Service, driving, fashion, focus, FrontPage, fund raising, gross profit, logo, Lotus Notes, marketing plans, marketing, market, merchandising, Access, Excel, MS Office, Outlook, PowerPoint, Publisher, Word, payroll, Peoplesoft, profit, purchasing, recruiting, renovation, Reporting, Retail, Sales, sales plans, sales training, SOP, Store Manager, store management, training materials
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Resume Overview
School Attended
- Thomas Edison State College
- Walden University
Job Titles Held:
- Multi-Unit General Manager
- Area Manager
- General Manager
- Merchandising Assistant Store Manager / Co-Store Manager
Degrees
- BA : Thomas Edison State College
MBA : Walden University - Leadership
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