Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Versatile Multi-Unit Store Director with 20 year background working in Consumer Retail sales in the Toms River area. Effective at setting sales targets, ensuring high-quality customer service and working on store displays. A professional and hardworking individual with the ability to manage and supervise up to 45 employees.

Skills
  • Strategic planning
  • Retail management
  • Coaching and mentoring
  • Staff leadership
  • Proficient in Microsoft Office
Experience
05/2020 to 06/2021 Multi Unit Director of Operations Spartannash | Sparta, MI,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Planned daily strategies, including team workflows and promotional initiatives.
  • Recruited, trained and monitored performance for 45 employees for 2 locations. Staff consisted of 2 Spa managers, 12 front end employees and 31 Massage and Estheticians.
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
11/2012 to 05/2020 Store Director Ace Hardware | Honeoye Falls, NY,
  • Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom top line sales.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability.
01/2007 to 06/2010 Assistant Manager Cargill, Inc. | San Francisco, CA,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and to meet customer demands.
10/1999 to 10/2006 Sales Manager Circuit City | City, STATE,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
  • Developed and implemented new sales strategies to update product lines.
Education and Training
Expected in | Fairleigh Dickinson University, Madison, NJ, GPA:
Expected in 06/1996 High School Diploma | Toms River High School East, Toms River, NJ GPA:
Accomplishments
  • 2017 met monthly sales goals for 12 months straight with an overall increase of $960,000 for a 17% increase year over year.
  • During my 7 years of Store Manager duties hired and promoted 4 eventual store/sales managers.
  • Created highly effective new Covid friendly protocols that significantly reduced clients anxiety while improving spa cleanliness and improving operations.
  • Exceeded product and service upgrade sales goals by an average of 15% in 2020.
  • Consistently maintained high customer satisfaction ratings, raising online reviews from 2.5 to 3.5 in a 12 month period.
  • 2020 recognized for Gift card sales and service average tickets, Finished top 10 out of 468 spas locations and top 36 for average ticket.

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Resume Overview

School Attended

  • Fairleigh Dickinson University
  • Toms River High School East

Job Titles Held:

  • Multi Unit Director of Operations
  • Store Director
  • Assistant Manager
  • Sales Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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