LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
    • Resume Templates
    • Nursing
    • Education
    • Medical
    • Human Resources
    • Customer Service
    • View All
  • Resume Services
  • Resume Formats
  • Resume Review
  • How to Write a Resume
  • CV Examples
  • CV Formats
  • CV Templates
  • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
    • Contact
    • 0Notifications
      • Notifications

        0 New
    • jane
      • Settings
      • Help & Support
      • Sign Out
    • Sign In
    Member Login
    • LiveCareer
    • Resume Search
    • Multi Unit Assistant QSR Manager
    Please provide a type of job or location to search!
    SEARCH

    Multi Unit Assistant QSR Manager Resume Example

    Resume Score: 80%

    Love this resume?Build Your Own Now
    Skills
    • Organization and prioritization
    • Full service restaurant background
    • Adaptable
    • Conflict resolution
    • Traditionally trained barista
    Education and Training
    High School Diploma: Desert Pines High SchoolLas Vegas, NV
    07/2010Certification: Mixology / Food And Beverage Business ManagementCrescent SchoolLas Vegas, NV
    MULTI UNIT ASSISTANT QSR MANAGER
    Summary

    Detail-oriented Customer Service Manager with 13 years of experience in Food and Beverage management. Successful budget-conscious team leader ensuring service and product quality are Top-notch.

    Experience
    Nook Express at the Linq - Multi Unit Assistant QSR ManagerLas Vegas, NV12/2019 - 10/2020
    • Managed four different food areas in The Linq itself. Room service for the entire hotel was prepared and delivered through one of our outlets.
    • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
    • Redesigned POS systems for two of our outlets.
    • Responsible for writing the monthly newspaper for our establishments.
    • Calculated correct cost for all bottled and barista's coffee menu.
    • Retrained staff on proper drink making and proper espresso machine use.
    • In 2019 we came in under budget for food coats by over 20%
    • Calculated tips for all credit cards and submitted to accounting.
    • Audited any overages and shortages on cashier's cash drops.
    • Personally responsible for all hiring and training as well as company event planning for morale of staff.
    • Management ordered VIP cakes, cookies, etc... They would be designed in a basket according to their order and personally delivered.
    • Health code checks were completed daily, logged, and sent to higher management. Any fridge under or over temp would be entered in Maximo and logged.
    • Completed all inventory and ordering.
    The D Grill - Assistant Dining Room ManagerLas Vegas, Nevada06/2016 - 11/2019
    • Reviewed closing reports at end of shifts and corrected mistakes. Responsible for closing drop of all banks and reports being sent to corporate.
    • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
    • Maintained presence on dining room floor and showroom. I assisted team to support efficiency of service whenever needed.
    • Scheduled front of house staff to open, close, and work dining room floor daily upholding union scheduling rules.
    • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
    • Motivated FOH staff by establishing goals to increase productivity and quality.
    • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
    • Head of Safety committee for the D Grill. Trained over 80 employees one on one about our monthly safety topics in all Food and Beverage areas.
    • One of three managers on the recruiting panel for narrowing down potential applicants applying for their hiring managers.
    • ADP payroll was completed by myself and confirmed by our HR Manager.
    • Completed beverage and dry product ordering for front of house.
    • Reduced waste 35% by disciplining ordering mistakes, anticipating customers, and popularity of items.
    • Completed paperwork and won all union grievances.
    Boulder Cafe/ Starbucks - Assistant Dining Room ManagerLas Vegas, NV06/2015 - 03/2016
    • Completed schedules and disciplinary actions.
    • Only manager on grave shift with the exception of the casino floor. Personally responsible for Cafe and Starbucks as well as six open bars.
    • Calculated inventory and ordered appropriate supplies to meet expected demands when it came to office supplies and alcoholic beverages.
    • Counseled and disciplined restaurant staff to maintain compliance standard's, and performance.
    • Ordered all Starbucks products two times weekly.
    • Increased average checks 15% by retraining staff on correct POS procedures and doing audits on guest checks.
    • Working manager as I spent most of the day as a barista, serving, and hostessing to accommodate waiting list and breaks.
    • Completed payroll and scheduling per union rules.
    Desert Club Resort - Assistant Food and Beverage ManagerLas Vegas, NV11/2011 - 06/2015
    • Initially applied and hired for server/bartender position. Promoted to Assistant Manager by the beginning of 2013. Acting as General Manager in 2014.
    • Managed all phases of a restaurant and convenience store.
    • Brought Grill to an A grade from a C in first 3 months of Assistant promotion.
    • Guest Service Satisfaction score in 2013 for Food and Beverage was at its highest since the opening of the renovated grill in 2012.
    • Oversaw resorts convenience store.
    • Completed scheduling, vacation requests, and Kronos payroll.
    • Developed and implemented new menu/pricing. Scheduled karaoke night and drink specials that met and exceeded sales targets.
    • Implemented surface and equipment cleaning schedules.
    • Worked all areas when needed.
    • Brought waste down substantially by controlling portion sizes and watching employees accuracy.
    • Motivated kitchen staff by establishing goals to increase productivity and quality.
    • Interviewed, hired, trained, and terminated employees when needed.
    • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
    • Reduced overall costs more than 15% through vendor negotiations for food, dry supplies, and uniform cost.
    • Developed potential and fostered growth in employees resulting in promotions.
    • I conducted yearly wage increases and reviews for each employee.
    • Conducted monthly meetings.
    • Had highest employee score for performance in 2014. Given award by regional manager for handling establishments being the only management successfully.
    Coffee Bean & Tea Leaf - Assistant ManagerLas Vegas, NV09/2008 - 07/2011
    • Managed over 60 employees at two locations in union environment.
    • Ensured all health and airport safety requirements were upheld.
    • Opened successful second franchise in airport which brought our annual sales from 1.8 million to 3.2 million.
    • Lowered product cost by over 15% by outsourcing to different pastry vendors.
    • Personally managed high-profile repeat patrons including: Kim Kardashian, Kris Jenner, Brian McKnight, and Leanne Rhymes.
    Java Detour - Assistant ManagerLas Vegas, NV06/2006 - 09/2008
    • Opened first and second franchise in Las Vegas; mentoring and training over 60 staff members.
    • Held direct accountability for overall, set up, breakdown, Food and Beverage presentation, and specifications for all company events.
    • Reconfigured and designed POS system for both stores.
    • Head trainer of all 5 stores in Las Vegas area.
    ReJAVAnate Coffee Lounge - Barista/ManagerLas Vegas, NV09/2004 - 07/2008
    • Hired on as Barista in 2004, promoted to Manager in 2006.
    • Worked under direct supervision of owners: Greg Davis and Bruce Ewing (Forever Plaid and Phantom of the Opera leads).
    • Increased daily sales by 30% through scheduling UNLV focus groups, bible studies, knitting, and karaoke nights.
    • Groups, scrapbooking parties and book clubs multiple times a week.
    • Designed promotional items that directly increased monthly sales $27,000 to $35,000.
    Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Nook Express at the Linq
    • The D Grill
    • Boulder Cafe/ Starbucks
    • Desert Club Resort
    • Coffee Bean & Tea Leaf
    • Java Detour
    • ReJAVAnate Coffee Lounge

    School Attended

    • Desert Pines High School
    • Crescent School

    Job Titles Held:

    • Multi Unit Assistant QSR Manager
    • Assistant Dining Room Manager
    • Assistant Food and Beverage Manager
    • Assistant Manager
    • Barista/Manager

    Degrees

    • High School Diploma :
      Certification : Mixology / Food And Beverage Business Management

    Create a job alert for [job role title] at [location].

    ×

    Advertisement

    Similar Resumes

    View All
    Assistant-Multi-Unit-QSR-Manager-resume-sample

    Assistant Multi Unit QSR Manager

    The Linq Hotel

    Las Vegas, Nevada

    Multi-Unit-Manager-resume-sample

    Multi Unit Manager

    Cafua Management Company LLC

    Seekonk, Massachusetts

    General-Manager/-Multi-Unit-Manager-resume-sample

    General Manager/ Multi Unit Manager

    Howard Johnson

    Albuquerque, New Mexico

    About
    • About Us
    • Privacy Policy
    • Terms of Use
    • Sitemap
    Help & Support
    • Work Here
    • Contact Us
    • FAQs
    Languages
    • EN
    • UK
    • ES
    • FR
    • IT
    • DE
    • NL
    • PT
    • PL
    Customer Service
    customerservice@livecareer.com
    800-652-8430 Mon- Fri 8am - 8pm CST
    Sat 8am - 5pm CST, Sun 10am - 6pm CST
    • Stay in touch with us
    Site jabber winner award

    © 2021, Bold Limited. All rights reserved.