Multi Unit Assistant QSR Manager Resume Example
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Skills
- Organization and prioritization
- Full service restaurant background
- Adaptable
- Conflict resolution
- Traditionally trained barista
Education and Training
High School Diploma: Desert Pines High SchoolCity, State
07/2010Certification: Mixology / Food And Beverage Business ManagementCrescent SchoolCity, State
MULTI UNIT ASSISTANT QSR MANAGER
Summary
Detail-oriented Customer Service Manager with 13 years of experience in Food and Beverage management. Successful budget-conscious team leader ensuring service and product quality are Top-notch.
Experience
Canyon Ranch - Multi Unit Assistant QSR ManagerTucson , AZ12/2019 - 10/2020
- Managed four different food outlets in The Linq itself. Room service for the entire hotel was prepared and delivered through one of our outlets as well.
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
- Redesigned POS systems for two of our outlets (Infogenesis).
- Responsible for writing the monthly newsletters for our establishments.
- Retrained staff on proper drink making and proper espresso machine use.
- In 2019 we came in under budget for food coats by over 25%
- Calculated tips for all credit cards and submitted to accounting.
- Audited and rectified any overages and shortages on cashier's cash drops. If not found documentation would follow
- Personally responsible for all hiring and training as well as company event planning for morale of staff.
- Management ordered VIP cakes, cookies, etc... They would be designed in a basket according to their order and personally delivered.
- Health code checks were completed daily, logged, and sent to higher management. Any fridge under/over temp or other violation, would be entered logged in Maximo.
- Completed all inventory and ordering.
- Working Manager for majority of shift on the main floor.
Southminster - Assistant Dining Room ManagerCharlotte , NC06/2016 - 11/2019
- Reviewed closing reports at end of shifts and corrected mistakes. Responsible for closing drop of all banks and reports being sent to corporate.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Maintained presence on dining room floor and showroom. I assisted team to support efficiency of service whenever needed.
- Scheduled front of house staff to open, close, and work dining room floor daily upholding union scheduling rules.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Motivated FOH staff by establishing goals to increase productivity and quality.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Head of Safety committee for the D Grill. Trained over 80 employees monthly.
- One of three managers on the hotel recruiting panel.
- ADP payroll was completed by myself and confirmed by our HR Manager.
- Completed beverage and dry product ordering for front of house.
- Reduced waste %15 by disciplining ordering mistakes, anticipating customers, and popularity of items.
- Completed paperwork and won all union grievances.
Celebration Hotel Ltd - Assistant Dining Room ManagerCelebration , FL06/2015 - 03/2016
- Completed schedules and disciplinary actions.
- Only manager on grave shift with the exception of the casino floor. Personally responsible for Cafe and Starbucks as well as six open bars.
- Calculated inventory and ordered appropriate supplies to meet expected demands when it came to office supplies and alcoholic beverages.
- Counseled and disciplined restaurant staff to maintain compliance standard's, and performance.
- Ordered all Starbucks products two times weekly.
- Increased average checks 15% by retraining staff on correct POS procedures and doing audits on guest checks.
- Working manager as I spent most of the day as a barista, serving, and hostessing to accommodate waiting list and breaks.
- Completed payroll and scheduling per union rules.
Rent-A-Center - Assistant Food and Beverage ManagerClayton , OH11/2011 - 06/2015
- Initially applied and hired for server/bartender position. Promoted to Assistant Manager by the beginning of 2013. Acting as General Manager in 2014.
- Managed all phases of a restaurant and convenience store.
- Brought Grill to an A grade from a C in first 3 months of Assistant promotion.
- Guest Service Satisfaction score in 2013 for Food and Beverage was at its highest since the opening of the renovated grill in 2012.
- Oversaw resorts convenience store.
- Completed scheduling, vacation requests and Kronos payroll.
- Developed and implemented new menu pricing. Scheduled karaoke night and drink specials that met and exceeded sales targets.
- Implemented surface and equipment cleaning schedules.
- Worked all areas when needed.
- Brought waste down substantially by controlling portion sizes and watching employees accuracy.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Interviewed, hired, trained, and terminated employees when needed.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Reduced overall costs more than 18% through vendor negotiations for food, dry supplies, and uniform cost.
- Developed potential and fostered growth in employees resulting in promotions.
- I conducted yearly wage increases and reviews for each employee.
- Conducted monthly meetings.
- Had highest employee score for performance in 2014. Given award by regional manager for handling establishments being the only management successfully.
Samsonite - Assistant ManagerCentral Valley , NY09/2008 - 07/2011
- Managed over 60 employees at two locations in union environment.
- Ensured all health and airport safety requirements were upheld.
- Opened successful second franchise in airport which brought our annual sales from 1.8 million to 3.2 million.
- Lowered product cost by outsourcing to different pastry vendors.
- Personally managed high-profile repeat patrons including: Kim Kardashian, Kris Jenner, Brian McKnight, and Leanne Rhymes.
Java Detour - Assistant ManagerCity , STATE06/2006 - 09/2008
- Opened first and second franchise in Las Vegas; mentoring and training over 60 staff members.
- Held direct accountability for overall, set up, breakdown, Food and Beverage presentation, and specifications for all company events.
- Reconfigured and designed POS system for both stores.
- Head trainer of all 5 stores in Las Vegas area.
ReJAVAnate Coffee Lounge - Barista/ManagerCity , STATE09/2004 - 07/2008
- Hired on as Barista in 2004, promoted to Manager in 2006.
- Worked under direct supervision of owners: Greg Davis and Bruce Ewing (Forever Plaid and Phantom of the Opera leads).
- Increased daily sales by 30% through scheduling UNLV focus groups, bible studies, knitting, poetry, and karaoke nights.
- Designed promotional items that directly increased monthly sales $27,000 to $35,000.
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Resume Overview
School Attended
- Desert Pines High School
- Crescent School
Job Titles Held:
- Multi Unit Assistant QSR Manager
- Assistant Dining Room Manager
- Assistant Food and Beverage Manager
- Assistant Manager
- Barista/Manager
Degrees
- High School Diploma :
Certification : Mixology / Food And Beverage Business Management
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