Multi Unit Assistant QSR Manager Resume Example

Skills

Organization and prioritization
Full service restaurant background
Adaptable

Conflict resolution
Traditionally trained barista

Education and Training

High School Diploma: Desert Pines High SchoolLas Vegas, NV

07/2010Certification: Mixology / Food And Beverage Business ManagementCrescent SchoolLas Vegas, NV

MULTI UNIT ASSISTANT QSR MANAGER

Summary

Detail-oriented Customer Service Manager with 13 years of experience in Food and Beverage management. Successful budget-conscious team leader ensuring service and product quality are Top-notch.

Experience

Nook Express at the Linq - Multi Unit Assistant QSR ManagerLas Vegas, NV12/2019 - 10/2020

Managed four different food areas in The Linq itself. Room service for the entire hotel was prepared and delivered through one of our outlets.
Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Redesigned POS systems for two of our outlets.
Responsible for writing the monthly newspaper for our establishments.
Calculated correct cost for all bottled and barista's coffee menu.
Retrained staff on proper drink making and proper espresso machine use.
In 2019 we came in under budget for food coats by over 20%
Calculated tips for all credit cards and submitted to accounting.
Audited any overages and shortages on cashier's cash drops.
Personally responsible for all hiring and training as well as company event planning for morale of staff.
Management ordered VIP cakes, cookies, etc... They would be designed in a basket according to their order and personally delivered.
Health code checks were completed daily, logged, and sent to higher management. Any fridge under or over temp would be entered in Maximo and logged.
Completed all inventory and ordering.

The D Grill - Assistant Dining Room ManagerLas Vegas, Nevada06/2016 - 11/2019

Reviewed closing reports at end of shifts and corrected mistakes. Responsible for closing drop of all banks and reports being sent to corporate.
Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
Maintained presence on dining room floor and showroom. I assisted team to support efficiency of service whenever needed.
Scheduled front of house staff to open, close, and work dining room floor daily upholding union scheduling rules.
Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
Motivated FOH staff by establishing goals to increase productivity and quality.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Head of Safety committee for the D Grill. Trained over 80 employees one on one about our monthly safety topics in all Food and Beverage areas.
One of three managers on the recruiting panel for narrowing down potential applicants applying for their hiring managers.
ADP payroll was completed by myself and confirmed by our HR Manager.
Completed beverage and dry product ordering for front of house.
Reduced waste 35% by disciplining ordering mistakes, anticipating customers, and popularity of items.
Completed paperwork and won all union grievances.

Boulder Cafe/ Starbucks - Assistant Dining Room ManagerLas Vegas, NV06/2015 - 03/2016

Completed schedules and disciplinary actions.
Only manager on grave shift with the exception of the casino floor. Personally responsible for Cafe and Starbucks as well as six open bars.
Calculated inventory and ordered appropriate supplies to meet expected demands when it came to office supplies and alcoholic beverages.
Counseled and disciplined restaurant staff to maintain compliance standard's, and performance.
Ordered all Starbucks products two times weekly.
Increased average checks 15% by retraining staff on correct POS procedures and doing audits on guest checks.
Working manager as I spent most of the day as a barista, serving, and hostessing to accommodate waiting list and breaks.
Completed payroll and scheduling per union rules.

Desert Club Resort - Assistant Food and Beverage ManagerLas Vegas, NV11/2011 - 06/2015

Initially applied and hired for server/bartender position. Promoted to Assistant Manager by the beginning of 2013. Acting as General Manager in 2014.
Managed all phases of a restaurant and convenience store.
Brought Grill to an A grade from a C in first 3 months of Assistant promotion.
Guest Service Satisfaction score in 2013 for Food and Beverage was at its highest since the opening of the renovated grill in 2012.
Oversaw resorts convenience store.
Completed scheduling, vacation requests, and Kronos payroll.
Developed and implemented new menu/pricing. Scheduled karaoke night and drink specials that met and exceeded sales targets.
Implemented surface and equipment cleaning schedules.
Worked all areas when needed.
Brought waste down substantially by controlling portion sizes and watching employees accuracy.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Interviewed, hired, trained, and terminated employees when needed.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Reduced overall costs more than 15% through vendor negotiations for food, dry supplies, and uniform cost.
Developed potential and fostered growth in employees resulting in promotions.
I conducted yearly wage increases and reviews for each employee.
Conducted monthly meetings.
Had highest employee score for performance in 2014. Given award by regional manager for handling establishments being the only management successfully.

Coffee Bean & Tea Leaf - Assistant ManagerLas Vegas, NV09/2008 - 07/2011

Managed over 60 employees at two locations in union environment.
Ensured all health and airport safety requirements were upheld.
Opened successful second franchise in airport which brought our annual sales from 1.8 million to 3.2 million.
Lowered product cost by over 15% by outsourcing to different pastry vendors.
Personally managed high-profile repeat patrons including: Kim Kardashian, Kris Jenner, Brian McKnight, and Leanne Rhymes.

Java Detour - Assistant ManagerLas Vegas, NV06/2006 - 09/2008

Opened first and second franchise in Las Vegas; mentoring and training over 60 staff members.
Held direct accountability for overall, set up, breakdown, Food and Beverage presentation, and specifications for all company events.
Reconfigured and designed POS system for both stores.
Head trainer of all 5 stores in Las Vegas area.

ReJAVAnate Coffee Lounge - Barista/ManagerLas Vegas, NV09/2004 - 07/2008

Hired on as Barista in 2004, promoted to Manager in 2006.
Worked under direct supervision of owners: Greg Davis and Bruce Ewing (Forever Plaid and Phantom of the Opera leads).
Increased daily sales by 30% through scheduling UNLV focus groups, bible studies, knitting, and karaoke nights.
Groups, scrapbooking parties and book clubs multiple times a week.
Designed promotional items that directly increased monthly sales $27,000 to $35,000.

Resume Overview

Companies Worked For:

Nook Express at the Linq
The D Grill
Boulder Cafe/ Starbucks
Desert Club Resort
Coffee Bean & Tea Leaf
Java Detour
ReJAVAnate Coffee Lounge

School Attended

Desert Pines High School
Crescent School

Job Titles Held:

Multi Unit Assistant QSR Manager
Assistant Dining Room Manager
Assistant Food and Beverage Manager
Assistant Manager
Barista/Manager

Degrees

High School Diploma :
Certification : Mixology / Food And Beverage Business Management

Multi Unit Assistant QSR Manager Resume Example

Resume Score: 80%

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