Multi-Department Manager Resume Example
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MULTI-DEPARTMENT MANAGER
Summary
Experienced, energetic, organized, and resourceful professional committed to delivering results and exceptional customer service. Well-versed in operational efficiency and the ability to build strong teams focused on customer satisfaction, while creating a fun, friendly, safe environment, where both team members and customers feel welcomed and valued. Productive and focused; offering 15 years of superior performance in leadership roles.
Skills
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Experience
Multi-Department Manager | 07/2020 - CurrentUnder Armour - Stuhr/Bremen , DE
- Employee management: Measured and monitored employee performance for 20 sales associates across 3 department- appliances, cabinets and millworks. Mentored, coached and trained employees while leading by example. Facilitated corporate and department specific training initiatives.
- Analyzed reports to enhance sales performance and improve inventory management accuracy.
- Developed business relationships with vendors, partners and important contacts to ask for feedback, offer assistance, and improve operations.
- Organized and maintained numerous schedules to meet business needs and deadlines.
- Maintained inventory accuracy through cycle counts. Created processes and procedures for receiving, researching, and reconciling discrepancies.
- Increased customer satisfaction ratings through customer service excellence, training of sales team and by leading through example.
Store Manager | 06/2018 - 01/2020Pier 1 Imports - City , STATE
- Actively recruited top talent, provided continuous training. Set clear goals and expectations, provided coaching, feedback and follow-up, and maintained high standards for performance and accountability; celebrated both individual and team success, resulting in a strong dedicated, knowledgeable team.
- Built a customer centric team who consistently delivered top customer satisfaction results, fostered and developed relationships with key customer groups: preferred card holders, designers and repeat customers, resulting in increased guest satisfaction and sales growth.
- Met budgetary targets through expense controls and elimination of wasteful behaviors.
- Implemented effective operational improvements resulting in diminished total inventory loss; 0.4% shrink results, best in District.
- Delivered results: top performance for Region/Company for store credit card percent to sales, average ticket, conversion, and customer service scores. Earned numerous awards for exceptional customer service, high sales, payroll management, and exceeded inventory goals,
Program Assistant, Cultural Resources | 04/2016 - 06/2018Research Corporation Of The University Of Hawaii - City , STATE
- Point of contact between upper management at RCUH, internal staff and Installation Command team, civilian employees, and external contractors.
- Maintained executive and organization calendars to streamline events, schedules, office communications, and training initiatives. Organized and coordinated meetings.
- Responsible for supply, equipment, and professional service procurement. Developed expense reports and tracked accounts payable for accuracy and prompt payment. Managed petty cash including budget allocation and reimbursements.
- Responsible for monthly building and vehicle safety inspections as well as vehicle and equipment maintenance programs, scheduled routine maintenance and repairs on project vehicles, as needed, and submitted work order information (DMO) to the building manager for Directorate of Public Works building maintenance.
- Completed monthly equipment supply and flammable locker inventories.
- Verified accuracy of employee timekeeping.
- Managed and responded to correspondence. Composed reports, presentations, newsletters, email and other forms of communication.
- Designed and maintained a filing system and database to track, maintain, and optimize organizational efficiency.
- Prepared and safeguarded financial and personal identifiable information.
- Monitored field operations and safety through coordinated and timely communication between the field and office staff, Range Control, and the Fire Department.
- Served as back-up Safety Officer, Environmental Compliance Officer and Fire Warden for RCUH Cooperative Agreement staff. Coordinated bi-monthly safety training program and managed Hazardous Material Communication Program including Safety Data Sheets (SDS) and employee training records.
Multi-Department Manager | 10/2008 - 10/2015IKEA - City , STATE
- Managed employee recruitment, on-boarding, training/development, payroll, and employee performance to ensure maximum productivity.
- Optimized sales and marketing directives by closely monitoring supply chain availability, analyzing market trends, and effectively managing inventory levels to align with sales forecasts.
- Planned and implemented department changes based on sales reports and market research to promote new, outgoing, and special promotions including: floor planning, racking changes, product placement, visual merchandising techniques, sales steering, and price strategy.
- Facilitated training for ongoing company directives and department specific initiatives to ensure a knowledgeable and confident sales team, focused on exceptional customer service, operational excellence and delivering results.
- Ensured consistent and exceptional customer service through training, accountability, leading by example, and empowering the team to make decisions to meet and exceed customer needs and resolve customer concerns in a courteous, timely, professional manner.
- Met and exceeded department sales goals for 7 consecutive years.
Education and Training
Gloucester County College - City | Associate of ArtsEarly Childhood Education
University Of Hawaii At Hilo - City,StateBusiness
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School Attended
- Gloucester County College
- University Of Hawaii At Hilo
Job Titles Held:
- Multi-Department Manager
- Store Manager
- Program Assistant, Cultural Resources
Degrees
- Gloucester County College - City | Associate of Arts
University Of Hawaii At Hilo - City , State
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