Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Goal-oriented
Processes and procedures
Lead generation
Systems and automation applications
Key accounts and territory management
Issue and conflict resolution
Project planning
MS Office
Training & Development
Friendly, positive attitude
Active listening
Teambuilding
Work ethic
Problem resolution
Analytical
Experience
MSA Supervisor, 04/2016 to Current South Georgia Medical Center – Valdosta, GA,
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached and mentored 25 staff members through constructive feedback to develop long-term career goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted employee evaluations and reviews.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Developed position rotation to support continuous improvement and operator development.
Created training manual for employees to use as reference guide.
Enhanced group productivity by developing and implementing new strategies.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Coordinated work of 25 employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to 15 employees in the Dental and Community Care Department.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Identified business issues, creating customized solutions for individual problems.
Supervised 20 Administrative staff completing efficient daily work assignment and authorizations.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Established ambitious goals for employees to promote achievement and surpass business targets.
Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Led staff meetings for Dental Team of 10 to communicate VA directives.
Assisted clients by implementing claim services and referring to VA payment services.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Upheld internal standards and productivity goals to meet specific targets.
Studied existing procedures and policies to offer optimal leadership to employees.
Mitigated learning hurdles and instructed personnel in problem-solving, social skills and decision-making through implementation of different learning aids and methods.
Staff LPN, 04/2016 to 11/2017 Department Of Veterans Affairs – City, STATE,
Collected and documented vital signs to track current patient conditions.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Started, monitored and managed intravenous medication to stabilize patient heart and blood pressure.
Used sterile techniques to prepare patients for procedures.
Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
Observed strict confidentiality and safeguarded all patient-related information.
Worked with registered nurses to deliver comprehensive, high-quality care to several patients.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Inserted, cared for and removed patients' catheters and monitored fluid output.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
Monitored infection control procedures to verify facility-wide health and safety.
Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.
Observed, charted and reported developments in patient health condition in 20-bed nursing home.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
Credit Card Fraud Analyst, 10/2009 to 06/2010 Kelly Services/First Data – City, STATE,
Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Identified and tracked fraudulent activity.
Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
Performed general accounting handling functions such as closing accounts and placing accounts on hold.
Maintained files, records, databases and prepared routine management reports.
Took corrective legal actions against illegal activities by reporting activities to regulatory authorities.
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
Participated in group discussions with team members to develop new ways to combat fraud.
Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Negotiated with responsible parties to arrange fraud recovery losses.
Completed required investigations on referred files ahead of deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Associate of Science: LPN, Expected in 05/2015 Kaplan University - Omaha, NE, GPA:
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