Customer Service Orientated worker looking for a career to utilize my many skills attained through my years in the customer service field. Highly Motivated, Organized, Multi-Task-Orientated, Self Directed individual ready to adapt in any environment given.
Strong Organizational Skills
Seasoned in conflict resolution
Energetic work attitude
Customer service Expert
Skills in all Microsoft Applications (Excel, Office, Outlook, Power point, Word)
Experience in Data Collecting
5 years of Customer Service Management Experience
12 years of Dealing with Customers
Superior Time Managementskills
05/2017 to Current
Moving Coordinator Sorensen Moving Company － Melbourne, FlAnswering all incoming calls and routing to proper department. Imputing data into excel to aid in maintaining sales figures and appointments. Set appointments for moves. Filing and any other duties assigned by management.
11/2004 to 05/2017
Assistant Customer Service ManagerPublix Supermarkets － Palm Bay, flStarted my career as a Front Service clerk at Age 15 bagging customers groceries. And quickly advanced my career with the company and for the past 5 years I spent managing an entire store of 120 associates. Duties ranged widely from training and coaching others to imputing data, answering phones, setting appointments and even hiring. While working at Publix I participated in many leadership conferences as well training courses in customer service, time management, computer tools and programs. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Managed cash stock and inventory balances accurately.
Education and Training
High School DiplomaBayside High School － Palm Bay, FL
AA: Human ResourcesEastern Florida State College － Palm Bay, Fl Currently working on finishing my AA with 3 classes to go. Working towards a degree in Human Resources/ Business Management