Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
, Expected in 8 2004 Reasonable Suspicion Training, May 2004 Supervision, Now What, May 2004 and May 2013 Interpersonal Communication, July 2004 Basic Management : - GPA :
, Expected in 5 1979 Business Math, Typing, English, Stress Management and Quality Customer service. : - GPA :
DELAWARE TECHNICAL & COMMUNITY COLLEGE , Expected in 12 1997 STATE OF DELAWARE, CAREER ENRICHMENT PROGRAM : - GPA : Basic Excel 7.0 For Windows 95, January 1998
DELAWARE TECHNICAL & COMMUNITY COLLEGE, TERRY CAMPUS , Expected in 12 1996 Computer Familiarization Training, May 1996 Microsoft Windows Training, November 1996 Basic Microsoft Word for Windows : Business/Administration Technology - GPA : Business/Administration Technology
DELAWARE TECHNICAL & COMMUNITY COLLEGE , Expected in 10 2013 Respectful Behavior in the Workplace, February 2013 Discipline & Grievance, June 2013 DISC Training : - GPA :
, Expected in 1 1976 GED : - GPA :
Accomplishments
Experience
Revocation Dept. - Motor Vehicle Support Supervisor
, , 04/2004 - Current
  • DIVISION OF MOTOR VEHICLE, State of Delaware Provides support to the Motor Vehicle Services Manager, modifies and deletes information on driving records, recommends and interprets laws, rules, policies, and procedures, able to explain and interpret State, Federal and International Motor Vehicle laws, responds to legislative and customer information complaints, keeps the staff informed of all new legislation that pertains to revocation and trains the staff accordingly, processes the superior court run weekly, supervises a staff of 9 employees, oversees the IID program in Delaware and attends conferences as it relates to the IID, helped to develop an IID web based system; making sure the work flow is handled in a timely manner and helping out whenever needed, marking driving records deceased whose driving privileges are revoked, and a core member of the Driver Improvement Project Team when it comes to implementing MVALS changes and processes; currently working with OIT programmers to implement a new administrative hearing data base; and provides procedures for the on-line DMV Procedure Portal.
  • DIVISION OF MOTOR VEHICLE, State of Delaware.
Revocations Dept. - Senior Motor Vehicle Specialist
, , 12/2000 - 03/2004
  • Provides support to Suspension and Revocations Manager, modifies and deletes information on driving records, provides technical guidance to lower level personnel in interpreting laws rules, regulations, policies and procedures; reviews a variety of documents for validity and processing of forms; reviews, approves or rejects complex transactions; provides training to new employees; interprets and explain State, Federal and International Motor Vehicle laws, rules, regulations, policies, public, attorneys, court and law enforcement personnel; resolves external and internal complaints and problems; monitors the work flow of lower level personnel; conducts intake interviews for character background reviews; provides accounting for Sick Leave and Vacation slips; maintains cash machine for the revocation department; and attends meetings within the department as needed.
  • DIVISION OF MOTOR VEHICLE, State of Delaware.
Revocations Dept. - Motor Vehicle Specialist II
, , 09/1997 - 12/2000
  • Reviewed and processed a variety of complex legal documents; resolved discrepancies and Made necessary corrections to process a variety of documents; issued and explained applicable State, Federal and International Motor Vehicle laws, rules, regulations, policies and procedures to the public, attorneys, court and law enforcement personnel; processed reinstatements of driving privileges; accessed various computer systems (NLETS, CDLIS, NDR, PDPS, MVALS, & DELJIS); cross-trained in the Suspension Dept.
  • and operated a Variety of office machines.
Interests
DIVISION OF MOTOR VEHICLE, State of Delaware Motor Vehicle Specialist I, Registration Dept., August 1990-September 1997 Explained Motor Vehicle laws and policies regarding registration; verified Inspection and insurance cards for validity; issued temporary tags, temporary permits, Duplicate tags, stickers and registration cards; issued specialty tags; verified eligibility for Handicapped license plate, placards, emission waiver and tinted window waivers; issued Issued sample plates; maintained files for school bus inspection cards for the State of Delaware; collected fees relating to documents processed; sorted and distributed mail, And cross-trained in the Driver's License section
Skills
accounting, administrative, Agency, Basic, Interpersonal Communication, conferences, Customer service, data base, driving, English, forms, law enforcement, legal, Math, meetings, Excel 7.0, Microsoft Windows, Windows, Windows 95, Microsoft Word, monitors, office machines, Strong organizational skills, personnel, policies, processes, Quality, Stress Management, Supervision, Typing, written communication skills
Additional Information
  • DIVISION OF MOTOR VEHICLE, State of Delaware Motor Vehicle Specialist I, Registration Dept., August 1990-September 1997 Explained Motor Vehicle laws and policies regarding registration; verified Inspection and insurance cards for validity; issued temporary tags, temporary permits, Duplicate tags, stickers and registration cards; issued specialty tags; verified eligibility for Handicapped license plate, placards, emission waiver and tinted window waivers; issued Issued sample plates; maintained files for school bus inspection cards for the State of Delaware; collected fees relating to documents processed; sorted and distributed mail, And cross-trained in the Driver's License section

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Resume Overview

School Attended

  • DELAWARE TECHNICAL & COMMUNITY COLLEGE
  • DELAWARE TECHNICAL & COMMUNITY COLLEGE, TERRY CAMPUS
  • DELAWARE TECHNICAL & COMMUNITY COLLEGE

Job Titles Held:

  • Motor Vehicle Support Supervisor
  • Senior Motor Vehicle Specialist
  • Motor Vehicle Specialist II

Degrees

  • Reasonable Suspicion Training, May 2004 Supervision, Now What, May 2004 and May 2013 Interpersonal Communication, July 2004 Basic Management
  • Business Math, Typing, English, Stress Management and Quality Customer service.
  • STATE OF DELAWARE, CAREER ENRICHMENT PROGRAM
  • Computer Familiarization Training, May 1996 Microsoft Windows Training, November 1996 Basic Microsoft Word for Windows
  • Respectful Behavior in the Workplace, February 2013 Discipline & Grievance, June 2013 DISC Training
  • GED

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