- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Employee training
- Application Review
- Verbal and written communication
- Excellent work ethic
- Leadership
| - Teamwork
- Training & Development
- Customer Service
- Data verification
- Microsoft office, Excel software proficiency
|
Business Development Consultant, 10/2021 to Current
Cedars Sinai – Torrance, CA,
- Acted as first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with service advisors and potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handle complaints and questions, and re-directed calls to other team members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Cashier, 09/2021 to Current
Fredbeans – Mechanicsburg, PA,
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Motor Vehicle Representative, 04/2000 to 06/2021
Beth Israel Deaconess Medical Center – Newburyport, MA,
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Verified authenticity of documents such as foreign identification or immigration documents.
- Updated operational records or licensing information using computer terminals.
- Stayed up-to-date on New York laws and licensing requirements to complete accurate and efficient reviews.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Processed License, Permits and Id Cards.
- Processed Registration and Titles for all Vehicles, trucks, boats and Motorcycles.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Carried out day-day-day duties accurately and efficiently.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Created documents with applicant information and verified all data against computer database information.
- Cashed out employees at end of shift.
- Reconciled office totals at end of day.
- Prepared money banks for next business day.
- Counted and prepared total money made for bank pick up.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Processed new hire paperwork and documents.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce information handouts and personal documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Motor Vehicle License Examiner Seasonal, 07/2009 to 08/2016
New York State Department Of Motor Vehicles – City, STATE,
- Conducted driving test for car and motorcycle license. Graded responses and accurately determined licensing approvals and data verification.
- Directed applicants through road test route, evaluated driving performance, verbally informed applicants about their performance during test, and also informed applicants whether passed or failed test.
- In post-test review, covered strong points of applicants driving ability and areas of driving that need improvement, and placed appropriate restrictions on drivers license as needed.
- Used and maintained electronic scoring device.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Conducted on average 30 road test per day.
Grant Specialist, 09/1998 to 04/2000
Department Of Justice – City, STATE,
- Conducted reviews to asses compliance with related laws,policies and regulations.
- Communicated with applicants on application process, incomplete applications or missing documents.
- Made sure application and paper work was completed properly before being passed along for approval.
- Worked with other employees on special projects
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
Accounting Assistant Certification: Accounting Technology And Bookkeeping, Expected in 05/2021
Lehman College Of The City University Of New York - The Bronx, NY
GPA:
High School Diploma: , Expected in 06/1992
St. Michael's Academy - New York, NY,
GPA:
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