Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Employee training
Application Review
Verbal and written communication
Excellent work ethic
Leadership
Teamwork
Training & Development
Customer Service
Data verification
Microsoft office, Excel software proficiency
Work History
Business Development Consultant, 10/2021 to Current Cedars Sinai – Torrance, CA,
Acted as first point of contact and set appointments for prospective clients.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Established and maintained client rapport by utilizing quality customer service.
Set appointments with service advisors and potential customers.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Handle complaints and questions, and re-directed calls to other team members.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Cashier, 09/2021 to Current Fredbeans – Mechanicsburg, PA,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Motor Vehicle Representative, 04/2000 to 06/2021 Beth Israel Deaconess Medical Center – Newburyport, MA,
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Verified authenticity of documents such as foreign identification or immigration documents.
Updated operational records or licensing information using computer terminals.
Stayed up-to-date on New York laws and licensing requirements to complete accurate and efficient reviews.
Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Processed License, Permits and Id Cards.
Processed Registration and Titles for all Vehicles, trucks, boats and Motorcycles.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Carried out day-day-day duties accurately and efficiently.
Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Created documents with applicant information and verified all data against computer database information.
Cashed out employees at end of shift.
Reconciled office totals at end of day.
Prepared money banks for next business day.
Counted and prepared total money made for bank pick up.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Verified timekeeping records and handled any discrepancies with employees.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Processed new hire paperwork and documents.
Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce information handouts and personal documents.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Coached new employees on administrative procedures, company policies and performance standards.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to inquiries from callers seeking information.
Transferred and directed phone calls, guests and mail to correct staff members.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Kept reception area clean and neat to give visitors positive first impression.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Motor Vehicle License Examiner Seasonal, 07/2009 to 08/2016 New York State Department Of Motor Vehicles – City, STATE,
Conducted driving test for car and motorcycle license. Graded responses and accurately determined licensing approvals and data verification.
Directed applicants through road test route, evaluated driving performance, verbally informed applicants about their performance during test, and also informed applicants whether passed or failed test.
In post-test review, covered strong points of applicants driving ability and areas of driving that need improvement, and placed appropriate restrictions on drivers license as needed.
Used and maintained electronic scoring device.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Conducted on average 30 road test per day.
Grant Specialist, 09/1998 to 04/2000 Department Of Justice – City, STATE,
Conducted reviews to asses compliance with related laws,policies and regulations.
Communicated with applicants on application process, incomplete applications or missing documents.
Made sure application and paper work was completed properly before being passed along for approval.
Worked with other employees on special projects
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Improved operations through consistent hard work and dedication.
Education
Accounting Assistant Certification: Accounting Technology And Bookkeeping, Expected in 05/2021 Lehman College Of The City University Of New York - The Bronx, NY GPA:
High School Diploma: , Expected in 06/1992 St. Michael's Academy - New York, NY, GPA:
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