Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Employee training
  • Application Review
  • Verbal and written communication
  • Excellent work ethic
  • Leadership
  • Teamwork
  • Training & Development
  • Customer Service
  • Data verification
  • Microsoft office, Excel software proficiency
Work History
Business Development Consultant, 10/2021 to Current
Cedars SinaiTorrance, CA,
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Established and maintained client rapport by utilizing quality customer service.
  • Set appointments with service advisors and potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Handle complaints and questions, and re-directed calls to other team members.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
Cashier, 09/2021 to Current
FredbeansMechanicsburg, PA,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Motor Vehicle Representative, 04/2000 to 06/2021
Beth Israel Deaconess Medical CenterNewburyport, MA,
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
  • Verified authenticity of documents such as foreign identification or immigration documents.
  • Updated operational records or licensing information using computer terminals.
  • Stayed up-to-date on New York laws and licensing requirements to complete accurate and efficient reviews.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Processed License, Permits and Id Cards.
  • Processed Registration and Titles for all Vehicles, trucks, boats and Motorcycles.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Carried out day-day-day duties accurately and efficiently.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Created documents with applicant information and verified all data against computer database information.
  • Cashed out employees at end of shift.
  • Reconciled office totals at end of day.
  • Prepared money banks for next business day.
  • Counted and prepared total money made for bank pick up.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Processed new hire paperwork and documents.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce information handouts and personal documents.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Motor Vehicle License Examiner Seasonal, 07/2009 to 08/2016
New York State Department Of Motor VehiclesCity, STATE,
  • Conducted driving test for car and motorcycle license. Graded responses and accurately determined licensing approvals and data verification.
  • Directed applicants through road test route, evaluated driving performance, verbally informed applicants about their performance during test, and also informed applicants whether passed or failed test.
  • In post-test review, covered strong points of applicants driving ability and areas of driving that need improvement, and placed appropriate restrictions on drivers license as needed.
  • Used and maintained electronic scoring device.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Conducted on average 30 road test per day.
Grant Specialist, 09/1998 to 04/2000
Department Of JusticeCity, STATE,
  • Conducted reviews to asses compliance with related laws,policies and regulations.
  • Communicated with applicants on application process, incomplete applications or missing documents.
  • Made sure application and paper work was completed properly before being passed along for approval.
  • Worked with other employees on special projects
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Improved operations through consistent hard work and dedication.
Accounting Assistant Certification: Accounting Technology And Bookkeeping, Expected in 05/2021
Lehman College Of The City University Of New York - The Bronx, NY
High School Diploma: , Expected in 06/1992
St. Michael's Academy - New York, NY,

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School Attended

  • Lehman College Of The City University Of New York
  • St. Michael's Academy

Job Titles Held:

  • Business Development Consultant
  • Cashier
  • Motor Vehicle Representative
  • Motor Vehicle License Examiner Seasonal
  • Grant Specialist


  • Accounting Assistant Certification
  • High School Diploma

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