Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Energetic Customer Service Rep with 10+ years experience in high-level executive support roles. Organized and professional.Dedicated and focused. Adept at managing multiple projects with ease using expert time management methods. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Focused on driving productivity by leveraging strong front office management skills.

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Proofreading

Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Assistant Store Manager after 5 months of employment. Received a merit letter for strong attention to detail, exemplary customer service and team-player attitude.

08/2015 to Current Motor Vehicle Representative Alex And Ani | East Greenwich, RI,

Provide extraordinary customer service while producing accurate quality work.

Review ab 60 documents paying close attention to CDLIS/PDPS, LP/SSN to determine eligibility.

Analyze and interpret identity documents to combine or purge new and existing customer records.

Data entry update customer records using rumba, quick web, ease and image retrieval systems.

Respond to faxes from field offices regarding the issuance of DL/ID cards.

Use ca vehicle code book & DMV policy/procedures in order to review records and determine eligibility.

Use good work ethic & my positive attitude to provide customer service to co-workers &other departments.

Enthusiastically make corrections and updates to co-workers work and customer records.

Peer training.

Review, organize, prioritize and execute accurate data entry transactions.

Use ease and dmva to update customer DL/ID cards and registration.

Correspond with mandatory actions unit, driver safety and record security.

Receive cash, credit, debit and checks for payment and accurately account for at the close of business.

Administer person to person, written, audio tests and computer tests using AKT system.

Basic vehicle transfers.

Accurately process commercial and non-commercial applications.

Issue driver’s license, identification cards, permits, handicap placards and vehicle registration stickers.

11/2013 to Current Key Holder Amazon.Com, Inc. | Lansing, MI,

Open and close office.

Update customer accounts.

Log and maintain guest cards and keep information confidential.

Check and maintain spa and pool Ph and chlorine levels.

Perform routine maintenance and record in maintenance log.

2014 to 07/2015 Assistant Store Manager Dollar General | City, STATE,

Provide extraordinary customer service while encouraging positive attitudes among staff.

Audit and match store invoices, Scan incoming vendors, make and file invoices.

Use keys to open and close store this includes verifying amount of cash in safe to make bank deposits.

Maintain logs on computer and on paper with Transaction Inventory Systems.

Operate CCTV system.

Supervise workers and assist in transactions which require management approval.

Use computer based programs to perform daily tasks throughout store.

Fax, copy and answer multi line phone system.

Correspond with regional and district managers with Microsoft Outlook, Attend conference calls.

Use ORACLE to review applicants for possible employment.

Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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    • Key Holder
    • Assistant Store Manager


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