Self-motivated professional highly proficient in developing creative solutionsand implementing objective decision making. Maintains positive attitude and works hard to build team relationships and provide best customer service. Very knowledgeable in the use of automated underwriting systems and remain abreast of all Fannie Mae, Freddie Mac, FHA, VA and USDA underwriting guidelines and requirements along with changes in Federal and State regulations.
Implemented several policies and strategies to improve processing of mortgages and build good customer service and improve Realtor retention.
Manage daily file flow, train all new processing employees, implement processing flow, manage loan pipelines.
Originally hired to originate loans and moved on to train all new loan officers and manage entire office and file flow. Performed daily maintenance of loan pipeline. Adhered to all federal and state guidelines relative to mortgage lending. Analyzed applicant's financial status and credit to evaluate best loan option.
Originated loans, analyzed borrowers income and credit to determine loan program that best fit their needs. Managed pipeline for several loan officers. Educated loan officers on automated systems and lender web sites. Completed all broker packages to add lenders as needed for diversity.
Evaluated credit and income to determine loan programs that best fit customers needs. Assisted Owner with all day to day business needs. Completed all broker packages and determined which lenders were required to meet client needs. Then promoted to Production Manager and trained all new loan officers on automated underwriting and lender websites. Published daily rates. Assisted Senior loan officers with complex level loans.
Graduated with a Regents diploma.
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