Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Mortgage Loan Processor II, 05/2015 to Current
Mercantile Bank CorporationWest Branch, MI,
  • Managed a monthly pipeline of 50-60 files Reviewed documentation and verified files for residential loans, and examined for accuracy and completeness and confirmed that documentation complies with company polices Evaluated assets and income data, interacted with employers and credit bureaus to cross check information for accuracy, and collected additional information as needed Completed draw and modification processed for construction-to permanent loans, and coordinated and scheduled inspections as necessary to complete process.
  • Entered loan information into computerized system, performed final documentation reviews and packaged and prepared loans for final approval.
  • Pre-underwrote file by running LP prior to submitting to the underwriter.
Operation Specialist II, 11/2011 to 04/2015
Myr GroupMidland, TX,
  • Supported all branches within the BB&T footprint (approx 10 States) with their International needs to include wire payments, foreign currency order, check collection, and open wire investigations.
  • Input call in customers wire request along, with processing of call-back verifications.
  • Responsible for accurate verification and releasing of Fed Wire payments to and from the Federal Reserve System and correspondent banks to meet establish cutoff time.
  • Adhered to department guidelines, policies, processing and regulatory requirements governing wire transfer operations while maintaining maximum level of quality, timeliness of work and providing optimum customer service and satisfaction.
  • received, released, and process wire transfers thru Federal Reserve and corresponding bank relationships.
  • Processed wires in the various queues, such as repair, exceptions, etc.
Administrative Assistant, 08/2011 to 11/2011
BB&T Adecco Staffing AgencyCity, STATE,
  • Effectively process wire transfer instructions through the wire transfer system.
  • Required strong, knowledge of International payment requirements for all countries to meet compliance regulations to assure payments received to final beneficiary.
  • Strong attention to detail required for accurate and timely payments.
School Nutrition Assistant III, 11/2008 to 01/2011
Guilford County SchoolCity, STATE,
  • Maintained established department policies and procedures, attended workshops, classes and lectures as directed to enhance and maintain knowledge of food services to better assist students, parents, teachers, and school staff with questions concerning meal program.
  • Assisted manager in maintenance of accurate free and reduce meal rosters, and screening free and reduced applications according to established departmental screening procedures.
Student Private Loan Processor, 01/2008 to 06/2008
Aerotek Staffing AgencyCity, STATE,
  • Batched, and processed pending verification documents via incoming email, fax, and mail, while efficiently documented loan changes and status in a timely manner.
  • Effectively reviewed, analyzed credit reports, and income documentation to verify credit worthiness while utilizing various credit reports to determine if borrower or co-signer meet our credit and income eligibility requirements.
  • Utilized internal fraud prevention tools to authenticate and prevent identification related issues while minimized company losses due to fraud identity theft.
Mortgage Account Executive Buyer Ready Adviser, 04/2006 to 09/2007
Bank Of AmericaCity, STATE,
  • Assisted prospective home buyers, who are in the process of locating their Dream Home, requests and updated any loan changes to our respective counterparts (loan Solutions Division) to minimize loan duplication, and provided stress free customer service.
  • Effectively communicated product offering and lending guidelines to our clients.
  • Successfully developed relationships with customers mortgage broker, builders, and realtor's, while working as liaison inside lending operations team to expedite the closing of loans.
Mortgage Customer Relationship Deepening Representative, 07/2004 to 04/2006
Bank Of AmericaCity, STATE,
  • Initiated customer fulfillment of pre-approved Bank of America credit cars, Home Equity Lines of Credit, and Mortgage Rewards Refinance Product offers.
  • Performed mortgage priority line and assistance for Premier Relationship Customers (100k + account holders) and Bank of America branches needing help with customers various transactions for their mortgages, escrow, taxpayer assistance, and processing mortgage payments.
  • Served current mortgage customers by helping answer questions or perform transactions regarding all aspects of their mortgage.
Branch Operation Supervisor, 04/2001 to 06/2003
Fleet Boston FinancialCity, STATE,
  • Prepared and processed loan applications for various lending units mortgage, home equity, consumer, and small business.
  • Led customer relations for the number one branch in the Boston metropolitan area with 5K+ accounts.
  • Top award winner, recognized for leading the district with $2 million in annual sales by capturing the checking account, and credit card market.
Associate of Science: Merchandise Management, Expected in 1993
Burdett College - Boston, MA
Merchandise Management
Premier, attention to detail, closing, Excellent communication, draw, Credit, clients, customer relations, customer service, Detail-oriented, documentation, email, Equity, fax, funds, market, mail, policies, problem solving, quality, sales, time management, underwriter, workshops

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School Attended

  • Burdett College

Job Titles Held:

  • Mortgage Loan Processor II
  • Operation Specialist II
  • Administrative Assistant
  • School Nutrition Assistant III
  • Student Private Loan Processor
  • Mortgage Account Executive Buyer Ready Adviser
  • Mortgage Customer Relationship Deepening Representative
  • Branch Operation Supervisor


  • Associate of Science

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