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Mortgage Loan Originator Resume Example

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MORTGAGE LOAN ORIGINATOR
Professional Summary

Enthusiastic Loan Originator who demonstrates strong interpersonal skills and exceptional service throughout the loan process. Skilled in coaching and mentoring branch team members on a variety of loan products and services. Dedicated to maintaining professionalism and integrity.

Skills
  • Loan processing
  • NMLS licensed in GA, FL, TN
  • Sales oriented
  • Relationship-Builder
  • Excellent interpersonal skills
  • Outstanding Customer experiences
  • People-oriented
  • Highly dependable
  • Excellent work ethic
  • Detail oriented with strong organizational skills
  • Team Player
  • Inbound and Outbound Calling
  • Customer Relationship Management Software (CRM)
Work History
Mortgage Loan Originator06/2019 to Current
Company Name – City, State
  • Analyzed applicant's financial status, credit and property evaluation for loan qualifications.
  • Provide expert financial advice on mortgage loans for purchases and refinances
  • Build referral and business partnerships.
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to all customer needs.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Fielded customer complaints and provided solutions.
  • Worked with underwriters to fix application problems and resolve issues.
  • Developed and maintained relationships with local real estate agents.
Teller Supervisor/Customer Service Representative08/2016 to 06/2019
Company Name – City, State
  • Supervise seven tellers and coordinate all of our schedules at two locations to ensure the most adequate staffing.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Followed through with client requests to resolve problems.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Coordinated daily cash reconciliation in high-volume location.
Teller Supervisor/Customer Service Representative02/2014 to 08/2016
Company Name – City, State
  • Supervised two tellers and coordinated our schedules to ensure the most adequate staffing.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Counted cash drawers and made bank deposits.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Teller Supervisor/Vault Teller/Relationship Banker08/2004 to 02/2014
Company Name – City, State
  • Supervised four tellers and coordinated all of our schedules to ensure the most adequate staffing.
  • Assisted the other tellers in finding outages.
  • Balanced daily and monthly reports.
  • Order and ship large cash volumes while remaining compliant with regulatory requirements of the banking institution.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Evaluated client needs and presented products/services that would help them achieve economic success and financial stability.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Education
High School Diploma1993Toombs County High School- City, State
Certifications
  • Licensed Mortgage Loan Originator-July 2019
  • NMLS# 1870119
  • GA License # 67337
  • FL License # LO72627
  • TN License # S-212886
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Resume Overview

School Attended

  • Toombs County High School

Job Titles Held:

  • Mortgage Loan Originator
  • Teller Supervisor/Customer Service Representative
  • Teller Supervisor/Vault Teller/Relationship Banker

Degrees

  • High School Diploma 1993

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