Mortgage Loan Originator Resume Example
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MORTGAGE LOAN ORIGINATOR
Professional Summary
Enthusiastic Loan Originator who demonstrates strong interpersonal skills and exceptional service throughout the loan process. Skilled in coaching and mentoring branch team members on a variety of loan products and services. Dedicated to maintaining professionalism and integrity.
Skills
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Work History
Mortgage Loan Originator06/2019 to Current
Bayview Financial – Denver , CO
Bayview Financial – Denver , CO
- Analyzed applicant's financial status, credit and property evaluation for loan qualifications.
- Provide expert financial advice on mortgage loans for purchases and refinances
- Build referral and business partnerships.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to all customer needs.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
- Developed and maintained relationships with local real estate agents.
Teller Supervisor/Customer Service Representative08/2016 to 06/2019
Peoples Bank – City , STATE
Peoples Bank – City , STATE
- Supervise seven tellers and coordinate all of our schedules at two locations to ensure the most adequate staffing.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Followed through with client requests to resolve problems.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Coordinated daily cash reconciliation in high-volume location.
Teller Supervisor/Customer Service Representative02/2014 to 08/2016
Altamaha Bank & Trust – City , STATE
Altamaha Bank & Trust – City , STATE
- Supervised two tellers and coordinated our schedules to ensure the most adequate staffing.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Counted cash drawers and made bank deposits.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Teller Supervisor/Vault Teller/Relationship Banker08/2004 to 02/2014
BB&T – City , STATE
BB&T – City , STATE
- Supervised four tellers and coordinated all of our schedules to ensure the most adequate staffing.
- Assisted the other tellers in finding outages.
- Balanced daily and monthly reports.
- Order and ship large cash volumes while remaining compliant with regulatory requirements of the banking institution.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Evaluated client needs and presented products/services that would help them achieve economic success and financial stability.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Education
High School Diploma1993Toombs County High School-
City,
State
Certifications
- Licensed Mortgage Loan Originator-July 2019
- NMLS# 1870119
- GA License # 67337
- FL License # LO72627
- TN License # S-212886
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Resume Overview
School Attended
- Toombs County High School
Job Titles Held:
- Mortgage Loan Originator
- Teller Supervisor/Customer Service Representative
- Teller Supervisor/Vault Teller/Relationship Banker
Degrees
- High School Diploma 1993
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