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Mortgage Loan Coordinator Resume Example

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MORTGAGE LOAN COORDINATOR
Overview

Polished Inside Sales Representative successful at exceeding metrics measuring outbound & Inbound call numbers. Remains focused on increasing sales through expert customer outreach. Bringing 2 years in retail and phone sales. Strong organizational, analytical, problem resolution and follow-up skills.

Skill Highlights
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Client Relations
  • Computer Literate
  • CRM Systems
  • Confidential Records Management



  • Exceptional interpersonal skills
  • Strong sales-closer
  • Organized and meticulous
  • Clear and articulate phone manner
  • Excellent time management
  • Analytical problem solver
  • Persuasive communication expertise
Experience
Mortgage Loan Coordinator 10/2014 to 11/2015
 Nationwide Mortgage San Diego, CA
  • Take Inbound/Outbound Calls
  • Scans loan file for completeness, prepares all closing documentation, forwards closing packages to title companies or attorneys.
  • Works closely with mortgage loan officer and loan origination sources to prepare all documents needed to satisfy underwriting requirements, sends out verification request, and keeps interested parties advised as to the status of the loan applications.
  • Coordinates the request of additional information required from the customer.
  • Validates documentation for data integrity based on automated underwriting recommendation.
  • Prepares and submits the loan underwriting package.
  • Reviews the pipeline management reports and loan origination system for adherence to scheduling requirements.
  • Communicates any scheduling issues or concerns with manager or mortgage loan officer.
  • Skills Used Excellent organizational, written and oral communication skills with solid track record of providing Simply the Best service to customers.
  • Ability to meet deadlines and multi-task in high-energy, fast-paced environment.
  • Familiarity with loan origination software, Imaging, Desktop Underwriter and Loan Prospector, UNIFi Loan Origination system and Lotus Notes recommended.
  • Knowledge of compliance issues and lending regulations.
  • Attention to detail is.
  • Lots of internal and external customer contact.
Sales Associate 11/2013 to 09/2014
 Gap INC San Diego, CA
  • Confidently and pro-actively help resolve issues for customers and balance a number of customers in a busy retail environment.
  • Contribute to a constructive work environment by consistently treating all Gap brand workers and customers with respect.
  • Discern the Gap brand and goods from competitors with genuine associations with our customers.
  • Deliver results to contribute to the stores success.
  • Are conscious of and accountable to store and individual goals and results.
  • Maintain store expectations to improve customer shopping experience.
  • Demonstrate a great degree of integrity and impose/maintain all company policies and communicate violations to the leadership team.
Sales Representative 06/2014 to 08/2014
 Vector Marketing San Diego, CA

  • Presented Cutco products for sale direct to the consumer, through preset appointments.
  • Filling and submitting customer orders.
  • Identifying potential customers through personal referral and lead generation.
  • Scheduling appointments.
  • Reviewing personal performance with the local office manager at weekly meetings.
  • Attending advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication.
  • The sales representative sets his/her schedule, which generally demands from 10-20 hours per week.
Inbound/Outbound Sales Representative 05/2014 to 08/2014
 PhoneNet San Diego, CA
  • Identifies revenue opportunities within customers' communities through communications, programs and other activities.
  • Prospects, qualifies and generates sales within the company's established trading partners.
  • Ensures suspect identification, planning, account qualification and needs analysis at all prospect levels.
  • Telephones prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
  • Identifies and closes additional purchases of products and services by customers' communities.
  • Works closely with Support, Community Management, Account Management and Business Development.
  • Responds to requests from customers for information and gives online presentations.
  • Engages in technical discussions with potential clients through demonstrations and presentations.
  • Remains knowledgeable and up-to-date on changes and developments in the B2B infrastructure and ecommerce industries.
  • Keeps management informed of all activity, including timely preparation of reports.
Sales Associate 07/2013 to 03/2014
 Walmart San Diego, CA
  • Make sure every customer is well taken care of while distributing great customer service.
  • Operate checkout queues at storefront.
  • Complete all sales transactions Applying discounts and scanning valid coupons.
  • Perform safety sweeps frequently.
  • Field customers questions and complaints.
  • Report any Absurd events to supervisor.
  • Keep your workstation clean at all times.
Education
Associates Degree: Entrepreneurship and Small Business Development 2015 San Diego State University San Diego, CA, U.S.
  • Dr. Julianne Malveaux Scholarship for Women
  • Dean's list (4 semesters)
Diploma 2013 San Diego High School San Diego, CA, U.S.
  • Outstanding Defense Attorney Award : Mock Trial Team 2013
  • Honors Leadership & Academics Award ( 2012 & 2013)
  • Advanced Literature Award ( 2011, 2012 & 2013)
Skills

Account Management, Scheduling appointments, Attention to detail, B2B, Balance, Business Development, Closing, Oral Communication, Conferences, Customer Service, Documentation, Filling, Imaging, leadership, Loan Origination, Lotus Notes, Market meetings, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Works, Mortgage Loan Analysis, Office Management, Organization, Presenting presentations, Retail Sales, Sales Training, Scanning, Scheduling, Supervision, Telephones, Time Management, Underwriting Workflow

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Resume Overview

Companies Worked For:

  • Nationwide Mortgage
  • Gap INC
  • Vector Marketing
  • PhoneNet
  • Walmart

School Attended

  • San Diego State University
  • San Diego High School

Job Titles Held:

  • Mortgage Loan Coordinator
  • Sales Associate
  • Sales Representative
  • Inbound/Outbound Sales Representative

Degrees

  • Associates Degree : Entrepreneurship and Small Business Development 2015
    Diploma 2013

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