Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Excelling Mortgage Professional and Seasoned Legal Personal Injury Case Manager with excellent planning and problem solving abilities. Offering 4 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing a high volume of mortgages and caseloads. Exemplifies the capacity to lead and delegate under pressure to complete projects in a timely manner. Attentive and empathetic when interacting with clients, colleagues and the general public. Capacity to think inventively and creatively when finding solutions to problems, drawing upon past experiences and knowledge. Proficient when working with others in a team unit while maintaining the ability to succeed as an individual. Strong motivator among others while keeping a positive working environment despite encountering adversity. Embodies a strong aptitude in instructing and training, serving and attending directly to needs.

  • Personnel Management
  • Scheduling
  • Strategic
  • Troubleshooting
  • Regulatory compliance understanding
  • Reporting abilities
  • Documentation skills
  • Teambuilding
  • Organizational skills
  • Flexible
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Multitasking
  • Critical thinking
Mortgage Disclosures/Senior Loan Processor , 02/2021 to Current
Roebuck Law FirmLas Vegas, NV,
  • Responsible for the setup and registration of all company loans
  • In charge of preparing, sending and managing signed Initial Disclosure packages
  • Running Automated Underwriting Systems to verify loan qualification status and anticipate needed documentation
  • The main point of contact for Loan Officers during setup- communicating, discussing and verifying loan information
  • Request mortgage Payoffs, Homeowners Insurance policies and Credit Supplements
  • Review and verify borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
  • Communicate with customers via telephone and email to answer questions, process transactions and resolve issues
  • Support loan officer and underwriter teams by ensuring timely, judicious and accurate loan processing
Personal Injury Case Manager, 04/2017 to 03/2020
University Of UtahBountiful, UT,
  • Review and analyze intake information
  • Admit new clients by setting up case files and determining treatment plans
  • Manage and update case files which include planning, scheduling and setting up treatment programs through coordinating services
  • Continuous coordination and communication with medical staff and Clients throughout case durations
  • Corresponded with insurance agents to obtain or relay information on case status changes.
  • Prepares reports by collecting, analyzing, and summarizing treatment.
  • Create and maintain positive and long-term client and doctor relationships
  • Develop and help stream-line office routine procedures so that tasks run smoothly
  • Operate efficiently under time-sensitive projects
  • Maintains clients' records and case notes, logging procedures and progress
  • Examined automobile policies and insurance plans with third-party liability, accident benefits and collision benefits.
  • Draft and submit Demands for Damages to third party insurances to initiate settlement
  • Negotiate settlements with insurance adjusters as well as allocate settlement funds and distributions
  • Draft Discovery Responses and Review Discovery Answers for litigation
Staff Services Analyst, Small Business Project Coordinator, 01/2016 to 06/2016
Dragados/Flatiron Joint VentureCity, STATE,
  • Developing and planning strategic potential avenues of re-investment as part of the joint venture's Community Benefits Agreement
  • Educated and informed impacted residents and communities on Public Involvement and Small Business Performance Plans, which equate to roughly $370 million of capital allocated to the Small Business Construction Package 2-3 HSR
  • Organized and engaged high level governmental officials as well as the business community to address the issues and opportunities associated with the implementation of a major infrastructure project
  • Gathered information to move forward on projects
Office Assistant, 03/2012 to 06/2014
The Dance Studio TwoCity, STATE,
  • Managed accounts receivable, ledgers, costume orders along with other forms and documents associated with operations
  • Oversight of business' daily operations while ensuring proper conduct of participants and staff
  • Handling client inquiries while offering troubleshooting advice and remedies when issues arose.
Bartender/Nanny , 05/2011 to 02/2017
Cool Hand Lukes/Menes FamilyCity, STATE,
  • Provided after school care for three children (10 hours per week during school semester)
  • Bartender and server- 20-25 hours per week year round
Education and Training
Bachelor of Arts: Political Science, Certificate Legal Studies, Expected in 05/2016
California State University - Fresno,

-Civil Liberties Civil Rights

-Methods of Analysis

-Public Policy Making

-State and Local Goverment


- Public Personnel Management

-Juvenile Delinquency

-Environmental Politics

-Legal Aspects of Corrections

Prague, Czech Republic. Holocaust, 20th Century Jewish Studies: , Expected in 06/2016
California State University - Fresno - Prague, Czech Republic,
Activities and Honors
  • Volunteer Welcome Home team at Captivate Church December 2019-Current
  • Volunteer Noah's House- San Diego, December 2018
  • Served and Volunteered at the Well Community Community Church Fresno 2011-2017
  • Exposure Trip India, Summer 2015
  • Competitive Body Builder, 2014-15

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Resume Overview

School Attended

  • California State University
  • California State University - Fresno

Job Titles Held:

  • Mortgage Disclosures/Senior Loan Processor
  • Personal Injury Case Manager
  • Staff Services Analyst, Small Business Project Coordinator
  • Office Assistant
  • Bartender/Nanny


  • Bachelor of Arts
  • Prague, Czech Republic. Holocaust, 20th Century Jewish Studies

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