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Mortgage Closer Resume Example

Resume Score: 80%

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MORTGAGE CLOSER
Professional Summary

To obtain a position in which I will gain more knowledge and added abilities in communication, and any other skills that will make me a valuable addition to the company.

Skills
  • Microsoft Programs: Word, Excel, Power Point, and Outlook
  • High customer satisfaction
  • Great at building customer rapport
  • Trusted with taking care of money transactions daily
  • Quick at making decisions in high stress situations
  • Resilient, dependable, and willingness to learn
  • Verbal and written communication
  • Computer literate
  • Quick learner
  • Detail-oriented
  • Motivated team player
  • Planning and Organization
  • Employee relations
  • People-oriented
  • Strong interpersonal skills
  • Exceptional time management skills
  • Positive and friendly
Work History
April 2015-January 2020Mortgage Closer | Sierra Pacific Mortgage | Folsom, Ca
  • Data entry 
  • Document drawer 
  • Auditing Final closing disclosures 
  • Set-up / disclosing initial disclosures 
  • Closer / Funder 
  • Verification of employment 
  • CSR assistant 
  • 4506T processing
  • Phone etiquette and email correspondence
  • Successfully closed average of 85 loans per month.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Sorted incoming mail and expedited urgent correspondence for immediate attention.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising during closing, protecting company reputation and loyal client base.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
January 2010-August 2012Human Resources Administrator | Loving Companions | Elk Grove, CA
  • Phone etiquette Code calling Application process Hiring/firing Organizing and filing Creating new documents in Excel and Word Marketing Scheduling/organizing meetings.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Coordinated ongoing technical training and personal development classes for staff members.
May 2009-August 2012In-Home Caregiver | Loving Companions | Elk Grove, Ca
  • Caregiver for the elderly Cooking, cleaning, and other house hold chores Companionship Transportation-Medical appointments, Errands Assist in dressing/bathing, incontinence, medication reminders, meal preparation/diet management Documentation-Daily Activity Summary Logs.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
Education
August 2012Associates Degree: general educationSierra Community College, Rocklin, Ca

GPA: 3.7

June 2014Bachelor of Arts: PsychologyCalifornia State University, Sacramento, Ca

GPA: 3.2

Additional Information

I was an active member for 2 years with Chi Delta Sorority in which we have participated in many community activities which include: Habitat for Humanity, Relay for Life, Out of the Darkness Walk, Walk for Autism., and more.

Intern: A.C.E (Autism Center of Excellence) involved working with children between the ages of 7-13 years old and focuses on developing and improving appropriate social skills with peers and staff.

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Resume Overview

Companies Worked For:

  • Sierra Pacific Mortgage
  • Loving Companions

School Attended

  • Sierra Community College
  • California State University

Job Titles Held:

  • Mortgage Closer
  • Human Resources Administrator
  • In-Home Caregiver

Degrees

  • Associates Degree : general education
    Bachelor of Arts : Psychology

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