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money center associate resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Efficient Money Center Associate with extensive knowledge of handling important money/information and talent for working quickly under pressure. Works long hours without losing accuracy and maintains clean money center area. Success at meeting customer needs with fantastic service. Mathematically-adept Money Center Associate with going on 10 years of experience in financial cashiering. Successful at meeting customer needs and salesmanship with a talent for report writing and credit account management. Committed to excellent and detail-oriented customer service. Experienced in customer relations, administrative support and business financial systems. Proficient in retail operations and best practices. Detail-oriented Cash Office Associate with going on 10 years of experience handling store revenues. Greeted guests and offered assistance, directing to appropriate departments or sales associates. Processed orders and payments in person and via telephone or electronic means, packaging and shipping orders remotely submitted. Balanced company accounts, counted registers and communicated with banks and vendors regarding payments and cash assets. Dedicated to accurate, ethical handling of company income and accounts. Accuracy-driven Cash Office Associate versed in entering data, reviewing transfers and checking balances. Well-organized and systematic with resourceful approach to challenges. Diligent professional with upbeat attitude and superior communication skills. Meticulous financial support professional familiar with financial operations, recordkeeping and documentation requirements. Excellent multitasking and problem-solving abilities combined with a calm and professional demeanor in even the most challenging circumstances. Efficient associate/assistant offering going on 10 years of experience in fast-paced environments. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities. Energetic associate proficient at maintaining smooth, efficient retail operations. Track record of exceeding sales quotas while building customer loyalty and retention.

Skills
  • Money transfers
  • Payroll
  • Accounts payable/receivable
  • Money Handling
  • Prepaid debit cards
  • Money orders
  • Payment processing
  • Report generation
  • Documentation skills
  • Safe balancing
  • Customer assistance
  • Opening and closing procedures
  • Transaction management
  • Deposit preparation
  • Report creation
  • Cash drawer balancing
  • Training and mentoring
  • Product recommendations
  • Security monitoring
  • Scanner operations
  • Merchandise restocking
  • Issue resolution
  • ID verification
  • Effective customer upselling
  • Loss prevention
Experience
11/2012 to Current
Money Center Associate Trinity Health Corporation Caldwell, ID,
  • Answered customer questions about money services.
  • Processed customer transactions and applied appropriate fees.
  • Explained money center rules and regulations to customers.
  • Stocked and maintained money center area.
  • Completed daily reports on services given.
  • Fostered working relationships with banks, vendors and clients to facilitate communication on payment schedules and methods and prompt conflict resolution when problems occurred.
  • Reviewed financial totals, verified store-to-store transfers and checked price updates.
  • Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
  • Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
  • Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
05/2007 to 11/2012
Assistant Christ Hospital Florence, KY,
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Organized personal tasks to free up executive to handle professional matters.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Communicated with customers regarding load processes to maintain satisfaction.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
05/2006 to 05/2007
PBX Operator Providence Health & Services Tukwila, WA,
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Answered up to 50+ calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Took messages from callers and accurately relayed details to intended staff.
  • Completed connections between callers, departments and professionals.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Operated telephone switchboard of 20+ employees and routed calls to correct destination.
  • Scheduled appointments by sharing availability with callers.
  • Reported telephone line issues and outages to my managers for prompt repairs.
  • Saved employees valuable time by logging maintenance requests and overseeing completion of work.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 05/2006 to to
High School Diploma:
Pickens County High School - Reform, AL
GPA:

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Resume Overview

School Attended

  • Pickens County High School

Job Titles Held:

  • Money Center Associate
  • Assistant
  • PBX Operator

Degrees

  • High School Diploma

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