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Molding Operator Resume Example

Resume Score: 80%

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Kristacia
Smith
Professional Summary

Experienced Molder with expertise in manufacturing toolboxs products. Highly organized and skilled in reading and drafting blueprints. Competent in use of all industry standard equipment and machinery. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Skilled Production Worker offering 1 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Skills
  • Reading blueprints
  • Compliance inspection
  • Spot treatment
  • Worksite safety
  • Material loading and unloading
  • Machine Calibration
  • Machinery operation
  • Work order review
  • Assembly protocols
  • Data Entry
  • Database Management
  • Research
  • Administrative support
  • Regulatory Compliance
  • Technical Support
  • Operations management
  • Team building
  • Data Analysis
  • Inventory Management
  • Customer Service
  • Customer retention
  • MS Office
  • Cash Management
  • Complaint resolution
  • International sales support
  • Order fulfillment
  • Sales expertise
  • Recordkeeping strengths
  • Retail store support
  • Medical terminology knowledge
  • Good listening skills
  • Retail materials management
  • Key holder experience
  • Key stakeholder relationship building
  • Training development aptitude
  • Shipping procedures understanding
  • Stocking and replenishing
  • Service standard compliance
  • Stock management
  • Account Management
  • Staff education and training
Education
Northeastern Technical CollegeCity, State06/2016High School Diploma
Work History
Company Name- Molding Operator
City, State07/2018 - 01/2020
  • Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
  • Upheld high quality standards by designing inspection protocols for finished products.
  • Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Company Name- Customer Service
City, State09/2017 - 07/2018
  • Cross-trained and provided back up for customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained up-to-date knowledge of product and service changes.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Compiled customer feedback and recommended service delivery improvements to management.
Company Name- Vap Operator
City, State12/2016 - 05/2017
  • Incorporated solutions that met various project challenges and adhered to environmental, packaging and vibration requirements.
  • Identified suitable materials for production use that aligned with environmental concerns and budget constraints.
  • Specified system components and directed product modifications to ensure conformance with engineering design and performance specifications.
  • Eliminated ineffective product line materials to resolve performance challenges and mitigate corrosion.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Reviewed production schedules and streamlined processes.
  • Inspected products and machines to ensure quality and efficiency.
  • Prepared reports and technical documentation of day-to-day production processes.
Company Name- Customer Sesrvice Representative
City, State07/2016 - 11/2016
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 80% decrease in cancellations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
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Resume Overview

School Attended

  • Northeastern Technical College

Job Titles Held:

  • Molding Operator
  • Customer Service
  • Vap Operator
  • Customer Sesrvice Representative

Degrees

  • High School Diploma

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