Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Skills
Responding to Difficult Customers
Order and Refund Processing
Upselling Products and Services
Issue and Complaint Resolution
Understanding Customer Needs
POS Systems and Ordering Platforms
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Call Transfers
Customer Service and Assistance
Cash Register Operations
Credit Card Payment Processing
Inbound and Outbound Calling
Correcting Discrepancies
Answering Customer Questions
Education
ECPI University-CharlotteECPI University, Expected in – –Certif icationCertif ication:Charlotte Medical Administration,Medical Administration - GPA:
, Expected in – –200306: - GPA:
Eastmeck HighschoolEastmeck Highschool, Expected in 2003 – –Diploma:SchoolDiploma - GPA:
Work History
Ashley Furniture - Mod Team Associate Lathrop, CA, 01/2019 - 01/2021
Inspected floor displays, noted missing items and immediately replenish merchandise
Unboxed product and place on shelves according to layout guidelines
Realigned merchandise throughout assigned sections to give shelves and racks professional appeal
Stamped, attached or change price tags on merchandise shelving
Moving shelves and products according to mod layout plans
Mod Team/Overnight StockerMod Team/Overnight Stocker WalmartWalmart
Answer customer telephone calls promptly to avoid on-hold wait times
Regularly exceeded daily sales and product add-on quotas
Provided primary customer support to internal and external customers in fast past environment
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refund as last resort to maintain customer satisfaction
Offered advice and assistance to customers, paying attention to special needs or wants
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Organized store merchandise racks by size, style and color.
Created visual marketing and styled window displays.
Arranged consistent shelves, bins and racks at Number locations by following established planograms.
Updated floor design for Number square foot facility to more effectively present products to patrons.
Developed merchandising strategy to efficiently move overstock.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
Direct patients to exam rooms for initial evaluations and intake, including history, medications and symptom documentation, to aide doctors with carrying out efficient appointments
Work well with patients, staff and manufacturers to carry out successful offices and patient related work each day
Assessed patients for eye care issues and check visual acuity, color plates and papillary function
Instructed patient care of use in various types of contact lens, demonstrating insertion, removal and cleaning
Conducted Goldman and Humphrey Visual field testing as part of overall vision evaluation
Used lensometer to measure and record lens power of existing prescriptive spectacles
Applied eye medication and drops to dilate pupils in preparation for examinations.
Helped customers complete purchases, locate items and join reward programs.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated POS terminals and cash drawer balancing.
Connected with customers to support positive transaction experiences and address service concerns.
Provided warranty information to customers purchasing covered items and services.
Processed credit card and debit payments via Type systems, providing accurate charges and credits.
Answered customer questions and helped find specific items.
Kept shelves stocked with popular items by tracking trends and requesting new orders.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Myeyedr - Opthalmic Tech. City, STATE, 01/2008 - 12/2014
Performed complex mechanical alignments and equipment calibration to meet quality standards.
Determined maintenance requirements and assigned repairs to qualified employees.
Inspected equipment to identify areas of wear or causes of malfunctions.
Mentored junior technicians in maintenance, repair and reporting duties.
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