Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Call Transfers
  • Customer Service and Assistance
  • Cash Register Operations
  • Credit Card Payment Processing
  • Inbound and Outbound Calling
  • Correcting Discrepancies
  • Answering Customer Questions
Education
ECPI University-CharlotteECPI University , Expected in Certif icationCertif ication : Charlotte Medical Administration,Medical Administration - GPA :
, Expected in 200306 : - GPA :
Eastmeck HighschoolEastmeck Highschool , Expected in 2003 Diploma : SchoolDiploma - GPA :
Work History
Ashley Furniture - Mod Team Associate
Lathrop, CA, 01/2019 - 01/2021
  • Inspected floor displays, noted missing items and immediately replenish merchandise
  • Unboxed product and place on shelves according to layout guidelines
  • Realigned merchandise throughout assigned sections to give shelves and racks professional appeal
  • Stamped, attached or change price tags on merchandise shelving
  • Moving shelves and products according to mod layout plans
  • Mod Team/Overnight StockerMod Team/Overnight Stocker WalmartWalmart
  • Answer customer telephone calls promptly to avoid on-hold wait times
  • Regularly exceeded daily sales and product add-on quotas
  • Provided primary customer support to internal and external customers in fast past environment
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refund as last resort to maintain customer satisfaction
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Organized store merchandise racks by size, style and color.
  • Created visual marketing and styled window displays.
  • Arranged consistent shelves, bins and racks at Number locations by following established planograms.
  • Updated floor design for Number square foot facility to more effectively present products to patrons.
  • Developed merchandising strategy to efficiently move overstock.
Gpm Investments - Customer Service Representative
Roxboro, NC, 01/2015 - 06/2019
  • Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restock, arrange and organized merchandise in front lanes to drive product sales
  • Processed pos transactions, including checks, cash and credit purchases or refunds.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Resolved Type issues over phone with Number customers daily.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Tuesday Morning - Cashier/ Sales Associate
City, STATE, 01/2015 - 09/2015
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
  • Direct patients to exam rooms for initial evaluations and intake, including history, medications and symptom documentation, to aide doctors with carrying out efficient appointments
  • Work well with patients, staff and manufacturers to carry out successful offices and patient related work each day
  • Assessed patients for eye care issues and check visual acuity, color plates and papillary function
  • Instructed patient care of use in various types of contact lens, demonstrating insertion, removal and cleaning
  • Conducted Goldman and Humphrey Visual field testing as part of overall vision evaluation
  • Used lensometer to measure and record lens power of existing prescriptive spectacles
  • Applied eye medication and drops to dilate pupils in preparation for examinations.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated POS terminals and cash drawer balancing.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Provided warranty information to customers purchasing covered items and services.
  • Processed credit card and debit payments via Type systems, providing accurate charges and credits.
  • Answered customer questions and helped find specific items.
  • Kept shelves stocked with popular items by tracking trends and requesting new orders.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
Myeyedr - Opthalmic Tech.
City, STATE, 01/2008 - 12/2014
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Set up and performed test activities.

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Resume Overview

School Attended

  • ECPI University-CharlotteECPI University
  • Eastmeck HighschoolEastmeck Highschool

Job Titles Held:

  • Mod Team Associate
  • Customer Service Representative
  • Cashier/ Sales Associate
  • Opthalmic Tech.

Degrees

  • Certif icationCertif ication
  • 200306
  • Diploma

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