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Mobile Device Administrator Resume Example

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MOBILE DEVICE ADMINISTRATOR
Professional Summary
Experienced, 12 year leader in technical expertise recognized for excellence in problem-solving, solution development, trouble-shooting, and mobile device expertise. Results driven individual with outstanding communication and task management skills that consistently exceed expectations. Known for being very comfortable working in a fast-paced environment with an understanding of how things work and follows procedures already in place. Technical Trainer and Supervisor of customer service employees with the ability to keep a motivated environment and meet client deadlines.
Skills
Java o Currently learning: Objective C/Swift/iOS SDK, HTML, CSS, JavaScript o Prior Experience: C, C++, Excel VBA, Visual Basic, Lua , OpenGL Frameworks/APIs: Android SDK, Android Support Library, Google Play Billing Library, Google Volley, Google Location & Maps API, Android-Async-Http, Crashlytics Version Control: Git, SourceTree, BitBucket, Github IDE: Android Studio, IntelliJ, Eclipse Platforms: Windows, OSX, Linux
Work History
Mobile Device Administrator, 09/2014 to 10/2015
Amtrak – Philadelphia, PA
  • Utilizing the existing MDM environment (SOTI) to provision, deploy, mange, and support corporate- wide mobile devices for Amtrak's police and engineering departments.
  • Providing advanced troubleshooting and application problem solving related to the use of mobile device applications.
  • Updated documentation, policies and procedures as needed for mobile device deployment and support.
Android Developer, 12/2013 to 01/2014
Cloudmine – Philadelphia, PA
  • Designed and developed EasyPay Laundry for Android phones.
  • Worked with Lead Android Developer to ensure app met client's standards.
  • Designed and helped finish creating screen layouts in XML.
  • Utilized the Android Support Library, Fragments, and Cloudmine APIs to complete development.
  • Wrote unit tests to ensure app logic was correct.
  • Utilized AGILE software process consisting of weekly sprints and peer/code reviews.
Owner/Developer, 10/2012 to Current
Bromance Labs, LLC – Phoenixville, PA
  • Co-founded company with a focus on mobile application development.
  • Responsible for all aspects of the software development lifecycle including requirements definitions, project management, design, coding, testing and continued maintenance on phones and tablets.
  • Developed SleepLab for Android phones and tablets.
  • Developed TallyLab for Android phones and tablets.
  • Cross platform game development using Unity.
Technical Lead, 02/2004 to 09/2014
Vitalyst – Bala Cynwyd, PA
  • Create training materials for consultants to provide clients with bleeding edge support for mobile devices.
  • Contribute 165 learning materials to company's internal knowledgebase.
  • Liaison between clients and internal Blackberry team.
  • Assisted with BES activation setups.
  • Provided support to users of several MDM products such as MobileIron, MaSS360, and Tangoe serving more than 50 clients.
  • Developed in-house enterprise application that retrieved the tips and tricks library on BlackBerry devices.
Evening Supervisor, Vitalyst – Bala Cynwyd
  • Supervised, mentored, and assisted 2nd and 3rd shift teams.
  • Ensure all operational procedures were followed.
  • Bridged gaps with Operations Director.
  • Tailored a variety of tasks that were best suited for team during peak and non-peak hours.
  • Worked on proper support staffing based on volume.
Technical Consultant, Vitalyst – Bala Cynwyd
  • Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows XP/ 2000/Vista/7/8, Microsoft Office, e-mail, Internet connections, mobile devices, and hardware peripherals.
  • Assisted in program migrations, such as Lotus Notes to Outlook, Windows XP to Windows 7, and Office 2000/2003 to Office 2007 and Office 2010.
  • Provided migration support to over 500 clients.
  • Provided Specialized Tier 1 support to clients working with internal applications directly on their systems via secured networks.
  • Make contributions to monthly newsletter providing tips and tricks with Office apps, time-saving shortcuts, and tips for using mobile devices.
  • Sent hundreds of video recaps daily to clients to help them increase productivity.
  • Awarded Bill Hood Excellence award 2 times.
  • Awarded Consultant of the Trimester 4 Times.
Computer Technician, 01/2003
Kforce Professional Staffing – Bala Cynwyd, PA
  • Responsible for installing desktops/laptops and printers in customer's offices.
  • Orchestrated migration of Windows NT to Windows 2000.
  • Engaged in client satisfaction, performing multiple levels of quality assurance during post migration period.
Help Desk Consultant, 01/2001 to 01/2002
Rutgers University – Camden, NJ
  • Assisted students and faculty with programming questions.
  • Facilitate learning and coached students to enhance their computer skills.
  • Responsible for assisting computer lab users with various PC/Mac/Unix applications.
  • Answer student and professor computer questions via telephone and email.
Mobile Developer, 10/2015 to Current
Tonic Design – Phiadelphia, PA
Education
Bachelor of Arts: Computer Science, 2002
Rutgers University - Camden, NJ
Computer Science
BlackBerry Desktop Support Technician Certification (2010) BlackBerry Enterprise Server Administrator Certification (2010) MCTS Windows Vista Certification: 2002
Dean's List: Spring 2000, Fall 2001
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Resume Overview

Companies Worked For:

  • Amtrak
  • Cloudmine
  • Bromance Labs, LLC
  • Vitalyst
  • Kforce Professional Staffing
  • Rutgers University
  • Tonic Design

School Attended

  • Rutgers University

Job Titles Held:

  • Mobile Device Administrator
  • Android Developer
  • Owner/Developer
  • Technical Lead
  • Evening Supervisor
  • Technical Consultant
  • Computer Technician
  • Help Desk Consultant
  • Mobile Developer

Degrees

  • Bachelor of Arts : Computer Science , 2002
    BlackBerry Desktop Support Technician Certification (2010) BlackBerry Enterprise Server Administrator Certification (2010) MCTS Windows Vista Certification : 2002

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