Mobile Device Administrator Resume Example
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MOBILE DEVICE ADMINISTRATOR
Professional Summary
Experienced, 12 year leader in technical expertise recognized for excellence in problem-solving, solution development, trouble-shooting, and mobile device expertise. Results driven individual with outstanding communication and task management skills that consistently exceed expectations. Known for being very comfortable working in a fast-paced environment with an understanding of how things work and follows procedures already in place. Technical Trainer and Supervisor of customer service employees with the ability to keep a motivated environment and meet client deadlines.
Skills
| Java o Currently learning: Objective C/Swift/iOS SDK, HTML, CSS, JavaScript o Prior Experience: C, C++, Excel VBA, Visual Basic, Lua , OpenGL Frameworks/APIs: Android SDK, Android Support Library, Google Play Billing Library, Google Volley, Google Location & Maps API, Android-Async-Http, Crashlytics Version Control: Git, SourceTree, BitBucket, Github IDE: Android Studio, IntelliJ, Eclipse Platforms: Windows, OSX, Linux |
Work History
Mobile Device Administrator, 09/2014
to 10/2015
General Dynamics – Monterey , CA
General Dynamics – Monterey , CA
- Utilizing the existing MDM environment (SOTI) to provision, deploy, mange, and support corporate- wide mobile devices for Amtrak's police and engineering departments.
- Providing advanced troubleshooting and application problem solving related to the use of mobile device applications.
- Updated documentation, policies and procedures as needed for mobile device deployment and support.
Android Developer, 12/2013
to 01/2014
Iconma, L.L.C. – Moncks Corner , SC
Iconma, L.L.C. – Moncks Corner , SC
- Designed and developed EasyPay Laundry for Android phones.
- Worked with Lead Android Developer to ensure app met client's standards.
- Designed and helped finish creating screen layouts in XML.
- Utilized the Android Support Library, Fragments, and Cloudmine APIs to complete development.
- Wrote unit tests to ensure app logic was correct.
- Utilized AGILE software process consisting of weekly sprints and peer/code reviews.
Owner/Developer, 10/2012
to Current
Argo Group International Holdings Ltd. – Chicago , IL
Argo Group International Holdings Ltd. – Chicago , IL
- Co-founded company with a focus on mobile application development.
- Responsible for all aspects of the software development lifecycle including requirements definitions, project management, design, coding, testing and continued maintenance on phones and tablets.
- Developed SleepLab for Android phones and tablets.
- Developed TallyLab for Android phones and tablets.
- Cross platform game development using Unity.
Technical Lead, 02/2004
to 09/2014
Harbor House Of Central Florida – Orlando , FL
Harbor House Of Central Florida – Orlando , FL
- Create training materials for consultants to provide clients with bleeding edge support for mobile devices.
- Contribute 165 learning materials to company's internal knowledgebase.
- Liaison between clients and internal Blackberry team.
- Assisted with BES activation setups.
- Provided support to users of several MDM products such as MobileIron, MaSS360, and Tangoe serving more than 50 clients.
- Developed in-house enterprise application that retrieved the tips and tricks library on BlackBerry devices.
Evening Supervisor, Iterable – Denver
- Supervised, mentored, and assisted 2nd and 3rd shift teams.
- Ensure all operational procedures were followed.
- Bridged gaps with Operations Director.
- Tailored a variety of tasks that were best suited for team during peak and non-peak hours.
- Worked on proper support staffing based on volume.
Technical Consultant, Goodwill Industries Of San Diego County – Lemon Grove
- Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows XP/ 2000/Vista/7/8, Microsoft Office, e-mail, Internet connections, mobile devices, and hardware peripherals.
- Assisted in program migrations, such as Lotus Notes to Outlook, Windows XP to Windows 7, and Office 2000/2003 to Office 2007 and Office 2010.
- Provided migration support to over 500 clients.
- Provided Specialized Tier 1 support to clients working with internal applications directly on their systems via secured networks.
- Make contributions to monthly newsletter providing tips and tricks with Office apps, time-saving shortcuts, and tips for using mobile devices.
- Sent hundreds of video recaps daily to clients to help them increase productivity.
- Awarded Bill Hood Excellence award 2 times.
- Awarded Consultant of the Trimester 4 Times.
Computer Technician, 01/2003
Iqvia Holdings Inc – Wilmington , NC
Iqvia Holdings Inc – Wilmington , NC
- Responsible for installing desktops/laptops and printers in customer's offices.
- Orchestrated migration of Windows NT to Windows 2000.
- Engaged in client satisfaction, performing multiple levels of quality assurance during post migration period.
Help Desk Consultant, 01/2001
to 01/2002
Accenture Contractor Jobs – Ellenwood , GA
Accenture Contractor Jobs – Ellenwood , GA
- Assisted students and faculty with programming questions.
- Facilitate learning and coached students to enhance their computer skills.
- Responsible for assisting computer lab users with various PC/Mac/Unix applications.
- Answer student and professor computer questions via telephone and email.
Mobile Developer, 10/2015
to Current
Tonic Design – City , STATE
Tonic Design – City , STATE
Education
Bachelor of Arts: Computer Science,
2002
Rutgers University - City, State
Computer Science
Rutgers University - City, State
Computer Science
BlackBerry Desktop Support Technician Certification (2010) BlackBerry Enterprise Server Administrator Certification (2010) MCTS Windows Vista Certification: 2002
Dean's List: Spring 2000, Fall 2001
Dean's List: Spring 2000, Fall 2001
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Resume Overview
School Attended
- Rutgers University
Job Titles Held:
- Mobile Device Administrator
- Android Developer
- Owner/Developer
- Technical Lead
- Evening Supervisor
- Technical Consultant
- Computer Technician
- Help Desk Consultant
- Mobile Developer
Degrees
- Bachelor of Arts : Computer Science , 2002
BlackBerry Desktop Support Technician Certification (2010) BlackBerry Enterprise Server Administrator Certification (2010) MCTS Windows Vista Certification : 2002
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