Mobile Device Administrator Resume Example Amtrak

MOBILE DEVICE ADMINISTRATOR

Professional Summary

Experienced, 12 year leader in technical expertise recognized for excellence in problem-solving, solution development, trouble-shooting, and mobile device expertise. Results driven individual with outstanding communication and task management skills that consistently exceed expectations. Known for being very comfortable working in a fast-paced environment with an understanding of how things work and follows procedures already in place. Technical Trainer and Supervisor of customer service employees with the ability to keep a motivated environment and meet client deadlines.

Skills

Java o Currently learning: Objective C/Swift/iOS SDK, HTML, CSS, JavaScript o Prior Experience: C, C++, Excel VBA, Visual Basic, Lua , OpenGL Frameworks/APIs: Android SDK, Android Support Library, Google Play Billing Library, Google Volley, Google Location & Maps API, Android-Async-Http, Crashlytics Version Control: Git, SourceTree, BitBucket, Github IDE: Android Studio, IntelliJ, Eclipse Platforms: Windows, OSX, Linux

Work History

Mobile Device Administrator, 09/2014 to 10/2015
Amtrak – Philadelphia, PA

Utilizing the existing MDM environment (SOTI) to provision, deploy, mange, and support corporate- wide mobile devices for Amtrak's police and engineering departments.
Providing advanced troubleshooting and application problem solving related to the use of mobile device applications.
Updated documentation, policies and procedures as needed for mobile device deployment and support.

Android Developer, 12/2013 to 01/2014
Cloudmine – Philadelphia, PA

Designed and developed EasyPay Laundry for Android phones.
Worked with Lead Android Developer to ensure app met client's standards.
Designed and helped finish creating screen layouts in XML.
Utilized the Android Support Library, Fragments, and Cloudmine APIs to complete development.
Wrote unit tests to ensure app logic was correct.
Utilized AGILE software process consisting of weekly sprints and peer/code reviews.

Owner/Developer, 10/2012 to Current
Bromance Labs, LLC – Phoenixville, PA

Co-founded company with a focus on mobile application development.
Responsible for all aspects of the software development lifecycle including requirements definitions, project management, design, coding, testing and continued maintenance on phones and tablets.
Developed SleepLab for Android phones and tablets.
Developed TallyLab for Android phones and tablets.
Cross platform game development using Unity.

Technical Lead, 02/2004 to 09/2014
Vitalyst – Bala Cynwyd, PA

Create training materials for consultants to provide clients with bleeding edge support for mobile devices.
Contribute 165 learning materials to company's internal knowledgebase.
Liaison between clients and internal Blackberry team.
Assisted with BES activation setups.
Provided support to users of several MDM products such as MobileIron, MaSS360, and Tangoe serving more than 50 clients.
Developed in-house enterprise application that retrieved the tips and tricks library on BlackBerry devices.

Evening Supervisor, Vitalyst – Bala Cynwyd

Supervised, mentored, and assisted 2nd and 3rd shift teams.
Ensure all operational procedures were followed.
Bridged gaps with Operations Director.
Tailored a variety of tasks that were best suited for team during peak and non-peak hours.
Worked on proper support staffing based on volume.

Technical Consultant, Vitalyst – Bala Cynwyd

Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows XP/ 2000/Vista/7/8, Microsoft Office, e-mail, Internet connections, mobile devices, and hardware peripherals.
Assisted in program migrations, such as Lotus Notes to Outlook, Windows XP to Windows 7, and Office 2000/2003 to Office 2007 and Office 2010.
Provided migration support to over 500 clients.
Provided Specialized Tier 1 support to clients working with internal applications directly on their systems via secured networks.
Make contributions to monthly newsletter providing tips and tricks with Office apps, time-saving shortcuts, and tips for using mobile devices.
Sent hundreds of video recaps daily to clients to help them increase productivity.
Awarded Bill Hood Excellence award 2 times.
Awarded Consultant of the Trimester 4 Times.

Computer Technician, 01/2003
Kforce Professional Staffing – Bala Cynwyd, PA

Responsible for installing desktops/laptops and printers in customer's offices.
Orchestrated migration of Windows NT to Windows 2000.
Engaged in client satisfaction, performing multiple levels of quality assurance during post migration period.

Help Desk Consultant, 01/2001 to 01/2002
Rutgers University – Camden, NJ

Assisted students and faculty with programming questions.
Facilitate learning and coached students to enhance their computer skills.
Responsible for assisting computer lab users with various PC/Mac/Unix applications.
Answer student and professor computer questions via telephone and email.

Mobile Developer, 10/2015 to Current
Tonic Design – Phiadelphia, PA

Education

Bachelor of Arts: Computer Science, 2002
Rutgers University - Camden, NJ
Computer Science

BlackBerry Desktop Support Technician Certification (2010) BlackBerry Enterprise Server Administrator Certification (2010) MCTS Windows Vista Certification: 2002
Dean's List: Spring 2000, Fall 2001

Resume Overview

Companies Worked For:

Amtrak
Cloudmine
Bromance Labs, LLC
Vitalyst
Kforce Professional Staffing
Rutgers University
Tonic Design

School Attended

Rutgers University

Job Titles Held:

Mobile Device Administrator
Android Developer
Owner/Developer
Technical Lead
Evening Supervisor
Technical Consultant
Computer Technician
Help Desk Consultant
Mobile Developer

Degrees

Bachelor of Arts : Computer Science , 2002
BlackBerry Desktop Support Technician Certification (2010) BlackBerry Enterprise Server Administrator Certification (2010) MCTS Windows Vista Certification : 2002

Mobile Device Administrator Resume Example

Resume Score: 60%

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