Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Diligent mental health counselor exercising competency in broad subject-matter counseling therapies, including substance abuse, grief and domestic violence. Organized successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Adept at responding to emergency situations with a calm and respectful approach. Passionate about patient support and resource advocacy. Empathetic mental health professional accomplished in domestic violence counseling, crisis intervention and treatment analysis and planning.

  • Case management proficiency
  • Michigan Professional Counselor Limited Licensure
  • Strong public speaker
  • Mental health support
  • Proficient in group psychotherapy
Work History
Mobile Crisis Specialist (Interventionist), 09/2020 - Current
Abbott Laboratories Bronx, NY,

Community Liaison

  • Engage with community stakeholders, e.g. ER staff, AFC providers, community clinic staff, etc. prior to and during the consumer assessment process to facilitate effective and efficient usage of COPE services.

Level of Care Determination

  • Apply medical necessity criteria meeting level of care criteria consistently.
  • Initiate communication with COPE psychiatrist in cases where LOC criteria is unclear.

Facilitation of Treatment Engagement

  • Utilize motivational interviewing and or other engagement/communication tools and techniques to motivate consumers and their family /significant others to trust and participate in the COPE service.
  • Utilize knowledge of the community’s behavioral health services networks to assist consumers in obtaining services that suit his/her individual medical, psychiatric and social support needs.
  • Complete initial/intake information/assessment and enter into EHR.
  • Lead the coordination of information gathering between self and COPE Peer Support Specialist to attain coordination of care information pertinent to determining level of care determination criteria.

Developing a Safety Net

  • Ensure the development of individual participant Crisis Plans within 24-hours of admission in to COPE.
  • Establish team-oriented intervention plan and initiate contact to participants not responding to Peer Support initiated contacts
  • Ensure participants are informed of support and emergency services available.
  • Works with the Peer Support Specialist to ensure that urgent/emergency resources to meet basic needs to facilitate likelihood of a successful COPE outcome: e.g. emergency support contacts, food, shelter, clothing, financial services etc. have been accessed/linked.

Treatment Planning and Progress Notes/Reviews

  • Ensure a comprehensive assessment of each individual needs and wants that includes a documented PCP pre-plan.
  • Ensure community treatment provider of COPE participants is notified within 24- hours of admission.
  • Facilitate inclusion of community treatment provider in the development of the COPE Treatment Plan.
  • Ensure completion of Treatment Plan within 48-hours of admission.
  • Ensure Treatment Plan problem areas, goals, and objectives address the consumer’s DSM diagnosis, the precipitating event to the crisis and future prevention, and areas identified on the bio-psychosocial assessment, including but not limited to, personal and environmental safety, relapse or de-compensation potential, child and family strengths, and individual needs.
  • Ensure the completion of a Treatment Plan Review(s) as clinically indicated and not greater than every 14 days of admission in the COPE service.
  • Inform consumer of local dispute resolution process at the time of each Treatment Plan and TPR.
  • Demonstrate ability to observe, evaluate, accurately document and report facts.
Volunteer Counselor, 01/2010 - Current
Phoenix Children's Hospital Tolleson, AZ,
  • Led monthly women's counseling group to discuss topics such as relationship issues, family, and self-care.
  • Developed goal-oriented educational and activity therapy groups to improve attendees level of functioning in the area of children, marriage and relationships.
  • Provided guidance and advice to help cultivate self-esteem and elevate self-worth.
Business Analyst, 02/2000 - Current
Ford Motor Co City, STATE,
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Developed inventory metrics derived from raw company data to track improvements in organizational efficiency.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of inventory changes.
  • Mapped current business and operational processes and recommended areas for improvement.
Case Manager, 09/2011 - 08/2012
Heartline - Lutheran Social Services Of Michigan City, STATE,
  • Provided comprehensive case management services for over 20 clients, including creating treatment plans and connecting clients to appropriate resources.
  • Evaluated treatment plans against individual goals and Bureau of Prisons standards.
  • Collaborated with external agencies to meet educational, housing and transitional needs of residents.
  • Led weekly women's substance abuse counseling group to discuss topics surrounding addiction and negative affects to prevent recidivism.
Master of Arts: Counseling, Expected in 06/2010
Ashland Theological Seminary - Ashland, OH
Bachelor of Arts: Operations Management, Expected in 06/1997
Eastern Washington University - Cheney, WA

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Resume Overview

School Attended

  • Ashland Theological Seminary
  • Eastern Washington University

Job Titles Held:

  • Mobile Crisis Specialist (Interventionist)
  • Volunteer Counselor
  • Business Analyst
  • Case Manager


  • Master of Arts
  • Bachelor of Arts

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