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Mobile Activation Specialist Resume Example

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MOBILE ACTIVATION SPECIALIST
Summary

Detail-oriented customer experience expert with background in technical support, sales, and social media management. Over four years of experience in telephone customer service and customer care, one year in technical support assistance, and one year in management and sales.

Skills
  • Expert using Quickbooks, Zoho, Workbooks, Zendesk, Arterra, Canva, Photoshop Express
  • Blog and newsletter writing
  • Social Media marketing and management
  • Photography
  • Supervision
  • MS Office
  • Problem resolution
  • Sales strategy approach
Experience
Charter Communications | St. Louis, MOMobile Activation Specialist05/2020 - Current
  • Complete mobile device activation with customers while offering quality customer service.
  • Resolve failed activation attempts by troubleshooting with the customer.
  • Escalate certain activation scenarios to Tier 3 for further support.
  • Document each call using Zendesk.
  • Complete training on new devices to ensure customers' questions are answered properly.
  • De-escalate encounters involving unhappy customers by reassuring them of my commitment to provide the best service possible for each customer.
Kassmo Products Inc | St. Louis, MOSales Account Manager08/2019 - 05/2020
  • Managed over 150 accounts and communicated daily with clients to discuss their event needs and meet sales goals.
  • Followed deadlines to ensure clients received their items before the event date.
  • Communicated with numerous vendors overseas and in the U.S. regarding quotes and production timelines.
  • Calculated the net price for each product and quoted clients, attempting to earn at least a 30% profit on each order while also meeting the client's budget.
  • Created customer orders, invoices, and vendor purchase orders daily.
  • Gained business by following up with potential leads via email and phone.
  • Managed garment orders for each Sales Account Manager within Kassmo Products.
Wicked Greenz | St. Louis, MOAssistant General Manager06/2018 - 08/2019
  • Opened/closed the store without supervision and balanced the cash drawers.
  • Counted inventory daily and placed vendor orders based on low inventory.
  • Managed up to three employees per shift (manager on duty).
  • Reported to the general manager and operations manager.
  • Ensured all employees followed health guidelines while providing exceptional customer service.
  • De-escalated situations involving dissatisfied customers and ensured they left happy.
Kassmo Products Inc | St. Louis, MOSales Support05/2016 - 05/2018
  • Answered main phone line with professionalism and re-directed calls.
  • Created detailed customer orders for clients which included purchased products and pricing.
  • Sent customer orders to various vendors overseas and in the U.S., allowing them to begin production.
  • Wrote emails which were sent to customers and vendors regarding order information.
  • Assisted sales representatives with daily duties such as calculating quotes for customers, reaching out to new and/or prospective clients, and maintaining communication with leads.
  • Departed in 2018 due to transportation issues*
Education
Westminster College | Fulton, MOBachelor of Arts in English05/2018
  • Minor in Journalism, Media, & Publishing
  • GPA: 3.67/4.0, Cum Laude, Dean's List: Seven out of Eight Semesters
  • Sigma Tau Delta, English Honors Society
  • Westminster College Triple S Visionary Scholarship (Awarded to 10 Students Only)
Internships

Social Media Content Intern, Cosmic Sauce Agency (January-May 2018)

  • Created blog ideas relating to social media and wrote blogs for the website.
  • Managed Instagram account and created multiple posts each week, strategically using hashtags and time- of-day to increase viewership.
  • Brainstormed Facebook Live topics that our marketing audience would find helpful.
  • Transcribed Facebook Live videos each week and transferred the script to our blog for users to read.

Marketing Intern, Westminster College (January-May 2018)

  • Wrote articles for "The Columns" and "Westminster Today," two College Newsletters which informed students/alumni of any events and opportunities presented by the Center for Career Development.
  • Created and managed social media accounts such as Instagram and Snapchat.
  • Promoted events by hosting informational meetings with sororities and fraternities.

Public Relations Intern, Westminster College (August-December 2017)

  • Served as a spokesperson for events.
  • Promoted the Center for Career Development's events with flyers, emails, articles, and visuals.
  • Wrote articles for "The Columns," Westminster's student newspaper, which informed students of any events and opportunities presented by the Center for Career Development.
  • Created articles for "Westminster Today," a College newsletter which publicized the successes of the Center for Career Development.
Activities

Blue Jay Athlete Mentor (2015-2018)

  • Ensured that athletes understood the effects of alcohol consumption during season
  • Organized fun campus events, such as the Color War and Freshman Informational Meeting

Student Foundation Tour Member (2015-2017)

  • Provided campus tours to prospective Westminster students and their families
  • Answered questions and told them personal stories, reflecting the College in a good light

Resident Advisor (2015-2016)

  • Oversaw other residences on campus to ensure students were abiding by campus rules
  • Held weekly one-on-one meetings with the Director of Resident Life to discuss issues
  • Active Shooter Drill Participant (video produced from live training held in March 2016)
  • Supervised residents in upper-classmen dorm; attended to interpersonal and academic adjustment needs

Women's Basketball Team (2014-2016)

  • Maintained a positive student-athlete lifestyle by traveling for basketball while making the Dean's List three out of the four semesters that I participated in sports
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Resume Overview

Companies Worked For:

  • Charter Communications
  • Kassmo Products Inc
  • Wicked Greenz

School Attended

  • Westminster College

Job Titles Held:

  • Mobile Activation Specialist
  • Sales Account Manager
  • Assistant General Manager
  • Sales Support

Degrees

  • Bachelor of Arts in English

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