Energetic and driven Customer Relations Leader offering 16-year record in professional client and agent support. Expertise in coordinating 15-member customer service team and developing programs to enhance proficiency and productivity. Innovative leader with strengths in communication and collaboration. Adept at managing concurrent objectives to elevate efficiency and influence positive outcomes.
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Senior QA Lead/ Release Coordinator for MCS(Mobile Content Solutions)/ALM Local Admin/Sharepoint Loc
Gearbox Software
Frisco , TX