Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
11/2015 to CurrentMilti Store Restaurant General ManagerCarrols Restaurant Group, Inc. | Getzville, NY,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments.
Developed, updated and maintained database of existing and potential customers in [Software].
Ordered office supplies and researched supplier discounts resulting in $[Amount] [Timeframe] savings.
Managed logistics operations to meet customer expectations and financial standards and policies.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Conducted training and change management processes to improve operations.
04/2005 to 03/2013Certified Server TrainerCracker Barrel | City, STATE,
Presented training material with varied instructional methods to maintain attention of participants.
Educated servers on responsible service protocols.
Observed participants and provided corrective measures for skill improvement.
Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Discussed trends and risks related to responsible sale and service of [Type].
Evaluated skills assessment and observations to review effectiveness of training material.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Educated [Number] [Type] employees on menu updates and procedural changes.
08/2001 to 08/2003Restaurant General ManagerCici's Pizza | City, STATE,
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Limited portion sizes and used garnishes to control food costs.
Managed employees throughout preparation and service of [Number] meals per day.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Set schedules for [Number] staff by planning and designating shifts and hours.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
Organized and oversaw food service training to educate employees on [Task], [Task] and [Task].
Ensured accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Purchased food and cultivated strong vendor relationships.
Hired and managed all kitchen staff.
Coordinated and organized all restaurant inventory.
Oversaw food preparation and monitored safety protocols.
Maximized quality assurance by completing frequent checks of line.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
09/1999 to 09/2001Front of the House Restaurant ManagerEl Chico | City, STATE,
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Developed and maintained expense budget while applying [Task] to continually decrease expenses.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Managed logistics operations to meet customer expectations and financial standards and policies.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Supervised production planning while using appropriate tools and analysis for smooth production output.
Minimized costs and maximized returns resulting in $[Amount] [Timeframe] savings.
Offered pricing and feature recommendations to management and cross-functional teams.
Education
Expected in 05/1993High School Diploma | Lake Hamilton High School, Pearcy, ARGPA:
Expected in | Youth MinistriesChampion Christian College, Hot Springs, AR, GPA:
Additional Information
United States Marine Corp
September 1993-September 1997
Combat Engineer
Armed and Disarmed Land Mines
Fire Team Leader who lead a team to use explosives to accomplish the mission
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