SEARCH

Milti Store Restaurant General Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MILTI STORE RESTAURANT GENERAL MANAGER
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
Work History
Milti Store Restaurant General Manager, 11/2015 to Current
Dunkin Donuts & Baskin Robbins – Hot Springs And Arkadelphia, AR
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Conducted training and change management processes to improve operations.
Certified Server Trainer, 04/2005 to 03/2013
Cracker Barrel – Hot Springs, AR
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Educated servers on responsible service protocols.
  • Observed participants and provided corrective measures for skill improvement.
  • Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Discussed trends and risks related to responsible sale and service of [Type].
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Educated [Number][Type] employees on menu updates and procedural changes.
Restaurant General Manager, 08/2001 to 08/2003
Cici's Pizza – Hot Springs, AR
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Limited portion sizes and used garnishes to control food costs.
  • Managed employees throughout preparation and service of [Number] meals per day.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Organized and oversaw food service training to educate employees on [Task], [Task] and [Task].
  • Ensured accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.
  • Hired and managed all kitchen staff.
  • Coordinated and organized all restaurant inventory.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent checks of line.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Front of the House Restaurant Manager, 09/1999 to 09/2001
El Chico – Hot Springs And Texarkana, AR
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Developed and maintained expense budget while applying [Task] to continually decrease expenses.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings.
  • Offered pricing and feature recommendations to management and cross-functional teams.
Education
High School Diploma: 05/1993
Lake Hamilton High School - Pearcy, AR
Some College (No Degree): Youth MinistriesChampion Christian College - Hot Springs, AR
Additional Information

United States Marine Corp

September 1993-September 1997

Combat Engineer

Armed and Disarmed Land Mines

Fire Team Leader who lead a team to use explosives to accomplish the mission

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Dunkin Donuts & Baskin Robbins
  • Cracker Barrel
  • Cici's Pizza
  • El Chico

School Attended

  • Lake Hamilton High School
  • Champion Christian College

Job Titles Held:

  • Milti Store Restaurant General Manager
  • Certified Server Trainer
  • Restaurant General Manager
  • Front of the House Restaurant Manager

Degrees

  • High School Diploma : 05/1993
    Some College (No Degree) : Youth Ministries

Similar Resumes

View All
Restaurant-General-Manager-resume-sample

Restaurant General Manager

Burger King

San Antonio, Texas