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Milti Store Restaurant General Manager Resume Example

Resume Score: 80%

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MILTI STORE RESTAURANT GENERAL MANAGER
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
Work History
Milti Store Restaurant General Manager, 11/2015 to Current
Dunkin Donuts & Baskin Robbins – Hot Springs And Arkadelphia, AR
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Conducted training and change management processes to improve operations.
Certified Server Trainer, 04/2005 to 03/2013
Cracker Barrel – Hot Springs, AR
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Educated servers on responsible service protocols.
  • Observed participants and provided corrective measures for skill improvement.
  • Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Discussed trends and risks related to responsible sale and service of [Type].
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Educated [Number][Type] employees on menu updates and procedural changes.
Restaurant General Manager, 08/2001 to 08/2003
Cici's Pizza – Hot Springs, AR
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Limited portion sizes and used garnishes to control food costs.
  • Managed employees throughout preparation and service of [Number] meals per day.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Organized and oversaw food service training to educate employees on [Task], [Task] and [Task].
  • Ensured accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.
  • Hired and managed all kitchen staff.
  • Coordinated and organized all restaurant inventory.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent checks of line.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Front of the House Restaurant Manager, 09/1999 to 09/2001
El Chico – Hot Springs And Texarkana, AR
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Developed and maintained expense budget while applying [Task] to continually decrease expenses.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings.
  • Offered pricing and feature recommendations to management and cross-functional teams.
Education
High School Diploma: 05/1993
Lake Hamilton High School - Pearcy, AR
Some College (No Degree): Youth MinistriesChampion Christian College - Hot Springs, AR
Additional Information

United States Marine Corp

September 1993-September 1997

Combat Engineer

Armed and Disarmed Land Mines

Fire Team Leader who lead a team to use explosives to accomplish the mission

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Resume Overview

Companies Worked For:

  • Dunkin Donuts & Baskin Robbins
  • Cracker Barrel
  • Cici's Pizza
  • El Chico

School Attended

  • Lake Hamilton High School
  • Champion Christian College

Job Titles Held:

  • Milti Store Restaurant General Manager
  • Certified Server Trainer
  • Restaurant General Manager
  • Front of the House Restaurant Manager

Degrees

  • High School Diploma : 05/1993
    Some College (No Degree) : Youth Ministries

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