Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
11/2015 to Current Milti Store Restaurant General Manager Carrols Restaurant Group, Inc. | Getzville, NY,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Ordered office supplies and researched supplier discounts resulting in $[Amount] [Timeframe] savings.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Conducted training and change management processes to improve operations.
04/2005 to 03/2013 Certified Server Trainer Cracker Barrel | City, STATE,
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Educated servers on responsible service protocols.
  • Observed participants and provided corrective measures for skill improvement.
  • Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Discussed trends and risks related to responsible sale and service of [Type].
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Educated [Number] [Type] employees on menu updates and procedural changes.
08/2001 to 08/2003 Restaurant General Manager Cici's Pizza | City, STATE,
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Limited portion sizes and used garnishes to control food costs.
  • Managed employees throughout preparation and service of [Number] meals per day.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Organized and oversaw food service training to educate employees on [Task], [Task] and [Task].
  • Ensured accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.
  • Hired and managed all kitchen staff.
  • Coordinated and organized all restaurant inventory.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent checks of line.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
09/1999 to 09/2001 Front of the House Restaurant Manager El Chico | City, STATE,
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Developed and maintained expense budget while applying [Task] to continually decrease expenses.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Minimized costs and maximized returns resulting in $[Amount] [Timeframe] savings.
  • Offered pricing and feature recommendations to management and cross-functional teams.
Expected in 05/1993 High School Diploma | Lake Hamilton High School, Pearcy, AR GPA:
Expected in | Youth Ministries Champion Christian College, Hot Springs, AR, GPA:
Additional Information

United States Marine Corp

September 1993-September 1997

Combat Engineer

Armed and Disarmed Land Mines

Fire Team Leader who lead a team to use explosives to accomplish the mission

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Resume Overview

School Attended

  • Lake Hamilton High School
  • Champion Christian College

Job Titles Held:

  • Milti Store Restaurant General Manager
  • Certified Server Trainer
  • Restaurant General Manager
  • Front of the House Restaurant Manager


  • High School Diploma
  • Some College (No Degree)

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